Excellent.
Excellent.

Changelly is a cryptocurrency exchange platform that allows users to buy, sell, and swap over 1,000 digital assets, including popular cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), and Ripple (XRP). Established in 2015, the company aims to provide an instant and secure trading experience with competitive market rates by partnering with multiple crypto trading platforms. Changelly prioritizes user security by ensuring that cryptocurrencies are sent directly to users' wallets without being stored on their servers, thus minimizing the risk of loss. The platform caters to a diverse audience, from novice traders to experienced cryptocurrency enthusiasts, offering 24/7 customer support to assist users with their transactions. Changelly also features an all-in-one wallet solution, enabling customers to manage their crypto portfolios efficiently. By focusing on speedy transactions, with an average processing time of 5 to 40 minutes, the company facilitates timely access to market opportunities for its clientele.
Changelly receives mixed feedback from users, with many praising its speed and ease of use. Reviewers frequently highlight the platform's fast transactions and helpful support, noting that exchanges are typically performed without issues.
However, a significant number of customers express frustration with the KYC process, describing it as a nightmare that can lead to funds being unjustifiably blocked for extended periods. Complaints about withheld funds and poor communication from the compliance team are prevalent, with some users reporting that their money has been stuck for months without resolution. While some customers have had positive experiences, the recurring issues with transaction holds and KYC challenges overshadow the positives. Overall, the sentiment leans negative due to the serious concerns raised by many users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 4.1 | 19 |
| Sep 25 | 2.9 | 41 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“It was easy and fast”
“Their team sprang into action and got the company to respond to my emails and issue a refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Crypto Exchanges.
| Company | Overall | Legit | Service | Refunds | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.3 out of 5 (fair) | 100 out of 100 | 3.2 out of 5 (fair) | 1.1 out of 5 (poor) | 4.0 out of 5 (good) | — | 60 | |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.0 out of 5 (poor) | 1.8 out of 5 (poor) | — | 62 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | — | — | 20 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 25 | |
| 5.0 out of 5 (good) | 33 out of 100 | — | — | — | — | 6 |
Bottom line: Changelly is #4 of 5 on overall rating in this group. On service, Kolo scores higher (4.3 vs 3.2).
60 reviews of Changelly. Filter by what matters to you.
Excellent.
My exchanges were performed without a hitch. It was easy and fast!
Support is fast
Very fast and helpful support
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Polarized pattern: few middle ratings. 55% of recent reviews are 4–5★ and 42% are 1–2★.
Fast and functional
Once again, CHANGELLY goes ABOVE & BEYOND and never disappoints. Dennis has assisted me in a transaction that I totally bombed and Dennis, as well as the backend team has worked diligently on rectifying the issue. Thanks so much CHANGELLY!! I greatly appreciate it!
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Lots of options to send money! Great website!
Super easy to use, bought 15 dollars worth of Solana, had it in my Phantom Wallet in under 5 minutes. No stupid KYC (which is antithetical to the idea of crypto), just select what coin you want, where you want it sent, get redirected to the payment portal. Downside: the payment portal will still need personal information like phone number and address. Again, wish there was a way to get SOL while staying totally anonymous. Won't deduct a star no Cashapp or Cashapp card, or Venmo support, even though it's a bummer. So long as you have a normal credit or debit card, you're good to go. Don't usually leave reviews on Trustpilot, partly because I know this site can ironically not be trustworthy, and you have to take things with a grain of salt. But knowing how it's a pain in the ass sometimes to buy crypto (Hello Coinbase), I want to point people in right direction.
Always reliable have used alot of times and they do good. They take a little high fee though but otherwise all good.
I love your service, reliable and quick
I was able to complete my transaction in a timely manner with complete transparency
Your site now that I know how to use it, is easy for old gal.
Fast delivery. Thank you
Muy bien todo
The transaction is usually quick and fast to receient.sometimes I have to change my payment platform. I liked Topperpay at first but then have problems with the debit card I was using so I had to switch to Psybis, who seems to accept various cards. But last night , I attempted to use a NEW CARD BUT PSYBIS WOULDNT ACCEPT IT, so I had to find money to put on an old debit card to transfer my money to a friend.
It is always great.
Changelly is a cryptocurrency exchange platform that allows users to buy, sell, and swap over 1,000 digital assets, including popular cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), and Ripple (XRP). Established in 2015, the company aims to provide an instant and secure trading experience with competitive market rates by partnering with multiple crypto trading platforms. Changelly prioritizes user security by ensuring that cryptocurrencies are sent directly to users' wallets without being stored on their servers, thus minimizing the risk of loss. The platform caters to a diverse audience, from novice traders to experienced cryptocurrency enthusiasts, offering 24/7 customer support to assist users with their transactions. Changelly also features an all-in-one wallet solution, enabling customers to manage their crypto portfolios efficiently. By focusing on speedy transactions, with an average processing time of 5 to 40 minutes, the company facilitates timely access to market opportunities for its clientele.
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