Changelly is a cryptocurrency exchange platform that allows users to buy, sell, and swap over 1,000 digital assets, including popular cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), and Ripple (XRP). Established in 2015, the company aims to provide an instant and secure trading experience with competitive market rates by partnering with multiple crypto trading platforms. Changelly prioritizes user security by ensuring that cryptocurrencies are sent directly to users' wallets without being stored on their servers, thus minimizing the risk of loss. The platform caters to a diverse audience, from novice traders to experienced cryptocurrency enthusiasts, offering 24/7 customer support to assist users with their transactions. Changelly also features an all-in-one wallet solution, enabling customers to manage their crypto portfolios efficiently. By focusing on speedy transactions, with an average processing time of 5 to 40 minutes, the company facilitates timely access to market opportunities for its clientele.
Changelly receives mixed feedback from users, with many praising its speed and ease of use. Reviewers frequently highlight the platform's fast transactions and helpful support, noting that exchanges are typically performed without issues.
However, a significant number of customers express frustration with the KYC process, describing it as a nightmare that can lead to funds being unjustifiably blocked for extended periods. Complaints about withheld funds and poor communication from the compliance team are prevalent, with some users reporting that their money has been stuck for months without resolution. While some customers have had positive experiences, the recurring issues with transaction holds and KYC challenges overshadow the positives. Overall, the sentiment leans negative due to the serious concerns raised by many users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 4.1 | 19 |
| Sep 25 | 2.9 | 41 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“It was easy and fast”
“Their team sprang into action and got the company to respond to my emails and issue a refund”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Crypto Exchanges.
| Company | Overall | Legit | Service | Refunds | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.3 out of 5 (fair) | 100 out of 100 | 3.2 out of 5 (fair) | 1.1 out of 5 (poor) | 4.0 out of 5 (good) | — | 60 |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.0 out of 5 (poor) | 1.8 out of 5 (poor) | — | 62 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | — | — | 20 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 4.3 out of 5 (good) | — | 25 | |
| 5.0 out of 5 (good) | 33 out of 100 | — | — | — | — | 6 |
Bottom line: Changelly is #4 of 5 on overall rating in this group. On service, Kolo scores higher (4.3 vs 3.2).
60 reviews of Changelly. Filter by what matters to you.
I made one transaction of 10000 Usdt To eth Unfortunately I send usdt to trx wallet but instead of usdt trx There support chat told me nothing to worry about you will get your money back in 2 working days now today it’s one year completed Always got reply our compliance team working on it Not proper solution I have received It clearly shows the intention of not giving money back
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Polarized pattern: few middle ratings. 55% of recent reviews are 4–5★ and 42% are 1–2★.
Changelly is a cryptocurrency exchange platform that allows users to buy, sell, and swap over 1,000 digital assets, including popular cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), and Ripple (XRP). Established in 2015, the company aims to provide an instant and secure trading experience with competitive market rates by partnering with multiple crypto trading platforms. Changelly prioritizes user security by ensuring that cryptocurrencies are sent directly to users' wallets without being stored on their servers, thus minimizing the risk of loss. The platform caters to a diverse audience, from novice traders to experienced cryptocurrency enthusiasts, offering 24/7 customer support to assist users with their transactions. Changelly also features an all-in-one wallet solution, enabling customers to manage their crypto portfolios efficiently. By focusing on speedy transactions, with an average processing time of 5 to 40 minutes, the company facilitates timely access to market opportunities for its clientele.
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