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Targeting a diverse audience of consumers and businesses, CrowdTrust aims to enhance customer engagement and improve service quality by providing a space for open dialogue. Users can contribute reviews, while businesses can respond to feedback, creating a community-driven environment that prioritizes customer satisfaction and accountability.
Consumers express mixed feelings about Clear Touch Nails, highlighting both its effectiveness and significant shortcomings. Many reviewers report positive outcomes, particularly in treating nail fungus, with some noting clear improvements when the product is used consistently.
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However, a substantial number of customers voice frustration over the product's performance, claiming it fails to deliver results even after extended use, often leading to disappointment and feelings of wasted money. Complaints about the need for frequent replacements and inadequate customer service further exacerbate dissatisfaction. While some appreciate the initial benefits, the overall sentiment leans towards skepticism regarding the product's long-term efficacy. Ultimately, Clear Touch Nails garners a divided response, with many feeling let down by their experience.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.0
209
100%
—
● Low
3.0 / 5 overall
=
209 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2024.
Last 3 months
4.0
12-month avg
4.0
All-time
3.0
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 209 most recent reviews.
Top praiseof 79 positive reviews
Easy to use18%
14 mentions
Customer service5%
4 mentions
Prices & value5%
4 mentions
Quality4%
3 mentions
“Easy to use”
On “Easy to use” · Nov 9, 2016
Top complaintsof 90 negative reviews
Returns16%
14 mentions
Refund16%
14 mentions
Waste of money10%
9 mentions
Warranty7%
6 mentions
“I have finally run out of my 2 year warranty”
On “Returns” · Oct 13, 2019
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beauty Services.
Overall rating and review count for this company and similar companies
I have finally run out of my 2 year warranty. I had to get a replacement unit every 2-3 months. Paid most of the time the return shipping and found that it did a small amount of progress in those two years. Every time I had to wait the 10 days for them to receive it, for me to track when they got it and then call them to tell them they got it!!!!! and get the replacement. Each time the progress would regress while I waited. The company always blamed me, not that their product was a problem. They shut up whenever I mentioned the bad reviews. They say 6 months, however I did 2 years and have little to show for it. I consider it a waste of $200.
Before I go on I'd like to say I feel the product did have positive results for me. It takes some discipline because you have to keep at it, but it seems to dry out the area, and kill whatever fungus is there. My issue is that the machine just stopped working after two months. So I can't give a conclusive review as to effectiveness, because I did not finish the treatment. I told the lady I spoke to last that if they are going to sell products for "medical" use they should be more conscientious, especially since it was a "product defect". But this may be one of those companies that sell gimmicky products, without any consideration for the consumer.
They were willing to replace it, and I went through whatever their process was. I estimated it would take about 14 days (if everything went well) to have a new one in hand. Twenty days after mailing it, I decided to call to find they had received it, but nothing had been done. They basically said there was no supervisor, no redress, no refund, no expedited shipping, and it would take 7 to 10 business days to get the pending replacement. They later called back to say I had been told to call when I sent it, and that they had confirmed on the recording of the call I was told to call once mailed---fine. What I didn't like is that despite the fact they send me a defective product they claim I am supposed to call them when they already have the product and all of the information. But anyway . . . .
I eventually received another machine, no box or anything, just a machine in a padded envelope. There was no charger. When I called they said they told me not to return the charger. I had put everything in the box, to return it as normal. They said the person on the phone told me. Then they listened to the tape, and said the person didn't tell me, so they sent me a charger. We are talking almost two months to get a new machine. But that is not the worse.
After I got the second machine, a week later it stopped working. I called them, but they wouldn't refund my money, and the whole process began again. The person offered to have me speak to a supervisor, who would call me in 24 to 48 hours. Needless to say that never happened. I Never got to speak to a supervisor, no redress, no refund, no expedited shipping, and it will take 7 to 10 business days to get the second replacement, once they have confirmation of shipping, after I call to confirm the return. This is for a little machine that cost almost $200.00. I am only following through because it doesn't make any sense to spend that much money and have nothing.
Watchout for ICTV Brands. By the way, they claim there is a 30 day "warranty". So if your product malfunctions after 30 days, this will be the process according to their policies. They are a big company, and have a lot of products they sell on tv, etc., but this is a clear case of buyer beware. At this point I wish I had bought this produce on Amazon because I'm certain I would have gotten my money back by now.
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a total waste of every dollar it cost. I used it twice a day for four months and none of my nails were any better . A one month trial is not enough to see any difference . AND after four months they will not make a refund . So I wasted my money.I should have checked the reviews first .
I wish I had read these reviews before purchasing this total waste of money. My experience exactly mirrors that of other reviewers. A complete con which was promoted very positively before purchase. On calling Customer Services today, however, I received a much less enthusiastic response in that I was told it doesn't work for everyone. In my case there was not one iota of a difference, absolute rubbish!
What a waste of money Clear Touch is I have used this following instructions and my nail had got worse and dropped off leaving an ugly mass. I contacted customer services given a number to return and told I would receive a refund. The next day the CS Manager told me as was over the 60 day refund period that i I couldn't have my money back although the day before I had been told I would get a refund I told her I had already posted it and she said I would have it returned to me. I said 60 days is not long enough to clear fungus and she said I had deliberately decided to extend the return period and if there was no improvement I should have contacted the company which incidentally is No No very aptly named . I said I wanted this product to work and how dare she say I had done this deliberately and she kept talking over me. I then asked her what use was it being returned to me could I use it where I haven't got a nail she refused to answer then after me asking her many times she said no don't use it get Medical Advice. She also asked if I had used topical products had I ask for a Refundfrom them. Absolutely disgusting customer service. I would not recommend this product as I don't think it is fit for purpose and very expensive.
My honest experience! It would not allow me to write here until I had clicked at least one star in the review. It is not worth one tenth of a star.
I have been using Clear Touch exactly as instructed and after 7 months my toe nail fungus is as bad as ever.... no noticeable effect whatsoever. I think that I have been diddled out of a considerable sum ( £130+) and am quite angry. In my view it is a con. I have found no reports of success with this gadget.
I would advise any other prospective purchasers to give it a miss and save their money for a better treatment.
Patrick Mountain, Somerset. 22nd April 2017
I've been using the clear touch for six months, twice a day on three nails and there in NO change in the nails. Don't waste your money cause it doesn't work. The ad says it kills 20+% fungus invitro. It may kill fungus in a petri dish but it doesn't work on nails still attached to a live body.
In reading over this site (and others), it's obvious that the 4 and 5 star reviews are fake, while the 1 and 2 star reviews are real. Since this is a long-term cure period, which I know by experience, offering a 30 day guarantee is useless. Why not 6 months? Because everybody would return it!
Doesnt work still having issues with toe nails one month past and cant return now
Clear touch nails didnt work for me
Thinking maybe treating continuously would work and now its past the one month period and cant return waste of $200
I have 1 nail with about 40% fungus I have tried it every day 2x a day 4 approximately 8 weeks AND NO results at all and they don't want to take it back
The product only has a 30 day money back guarantee, which I opted go past and keep trying the product. After 2.5 months of use there has been no sign of clear touch reducing let only clearing my toe nail fungus. Save your money and put toward something useful
With faithfully following the daily steps I have not seen any measurable improvement in 92 days - I'll keep trying for another month, to see what happens.
CrowdTrust is a review platform that allows consumers to share and read reviews about various products and services, helping to foster transparency and trust in the marketplace. The platform is designed to facilitate honest feedback from users, enabling potential customers to make informed decisions based on the experiences of others.
Targeting a diverse audience of consumers and businesses, CrowdTrust aims to enhance customer engagement and improve service quality by providing a space for open dialogue. Users can contribute reviews, while businesses can respond to feedback, creating a community-driven environment that prioritizes customer satisfaction and accountability.
