UNice Hair is a leading provider of premium glueless human hair wigs, catering to a diverse clientele seeking high-quality hair solutions. The company specializes in innovative wig designs, including their signature Bye-bye Knots and Pre-everything wigs, which are crafted from 100% human hair. With a commitment to customer satisfaction, UNice Hair offers a 30-day risk-free trial, allowing customers to return or exchange products within 30 days if they are not satisfied. UNice Hair's customer base primarily consists of individuals looking for stylish and convenient hair options, including those interested in versatile hairstyles without the need for adhesives. The company emphasizes fast delivery, offering shipping from both U.S. and international warehouses, along with free shipping on all orders. Additionally, UNice Hair provides flexible payment options, including Buy Now, Pay Later services, to enhance the shopping experience for its customers.
UNice Hair receives a generally positive reception from customers, with many praising the quality of the hair and the exceptional customer service. Reviewers frequently highlight the softness and beauty of the hair, noting that it arrives quickly and without tangles.
The responsiveness and professionalism of the support team are also commended, with several customers appreciating timely communication regarding their orders. However, there are notable complaints regarding order fulfillment issues, such as receiving incorrect items or delays in shipping. Some customers express frustration over deceptive practices related to discounts and stock availability. Despite these concerns, the majority of feedback reflects satisfaction with both the products and the service provided. Overall, UNice Hair is viewed positively by most consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 85 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 25 | 4.2 | 78 |
| Dec 25 | 4.4 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 85 most recent reviews.
“Good and fast customer service”
“I’ve asked for refund no response”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beauty Services.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.3 out of 5 (good) | 3.2 out of 5 (fair) | — | 85 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | −9% | 85 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | — | +1% | 381 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 145 |
Bottom line: UNice Hair is #4 of 5 on overall rating in this group. On delivery, Beauty Works scores higher (5.0 vs 3.2).
85 reviews of UNice Hair. Filter by what matters to you.
11 months ago
I enjoy interacting with the representative of the Raptors and the table was very knowledgeable and was able to communicate effectively to give me exactly what I needed for my order I will definitely... See more
11 months ago
I’m impressed with the professionalism unlike other sellers.
11 months ago
Amazing customer service and problems resolved I love Unice 🥰🥰🥰
11 months ago
I love your hair I been a loyal costumer for a few years now, I love all your wigs. And when I send my husband to pick for me. he is amazing in picking the right one for me. I give a good dump’s up.
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I enjoy interacting with the representative of the Raptors and the table was very knowledgeable and was able to communicate effectively to give me exactly what I needed for my order I will definitely work with them again thank you
I’m impressed with the professionalism unlike other sellers.
Amazing customer service and problems resolved I love Unice 🥰🥰🥰
I love your hair I been a loyal costumer for a few years now, I love all your wigs. And when I send my husband to pick for me. he is amazing in picking the right one for me. I give a good dump’s up.
I placed my order on 11/26. On 11/28 I get updates that my order was sent to USPS for shipping but everytime I check the label, usps hasn’t received the order. Btw I paid $25 extra for 2 day shipping. I contact customer service on the 29th bc usps still haven’t updated the shipping. Why is Unice customer service telling me “We’re sorry to hear there seems to be an issue with the amount charged for your order UM881112758354056452”. If there was an issue w the amount I was charged, why didn’t you contact me at any point to resolve? You all just collected my money and was going to hold the product? 2. I purchased the product and it went on sale the next day, so what do you mean there was an issue w the amount I was charged. Then they want me to send in proof that I paid, meanwhile they have all my info on file. So I requested to cancel and want the order refunded asap. I will stick to making my purchases through luvme!
Great product enjoy the quality of hair
Pls dont buy from these pples. They if u not from usa dont send you a free return bk. The hair is not human hair and length and texture not there. U email them and they igonre your emails and then play silly askung you how can they help you. I decided now to screenshot all my emails and upload on social media. As this company all about money. Pls run and take u mo ey else where. Name abd shame this company
The support team was exceptional with helping me find my order when i entered my email wrong
Great customer service! I had a concern about a charge on my order, and when I reached out to Unice support team, they responded quickly and explained everything clearly. I appreciate the fast and helpful service.
Do not order wigs from here. I ordered a wig in September. The parcel came with a pair of trainers instead. I contacted unice and DHL to say it’s the wrong package none of them know where the hair is. DHL told me will tell them the parcel has gone missing. Unice refuse to give me a refund or re send me a wig out. I have paid for something I have not received. Terrible customer service.
The staff was very helpful and competent, the hair is stunning just perfect for me.
UNPROMPTED! But honestly, every time a wig company fails me, I start to hate another brand's wig, etc. . . I fall back to UNice every single time. From customer service, the variety of units and quality has not let me down yet. UNICE PLEASE DO NOT GET RID OF REGULAR DRAWSTRING WIGS. The bye bye slip cap does not work for me and they made sure my new order was regular drawstring caps. Annie is the best!
Great communication and so helpful with my order. I appreciate the seller so much. Can’t wait to get my order
My representative name was Oscar and he’s great at what he does hemsfr sure I had everything I needed responded back to me in time in all
Customer service is nice and helpful. The hair is really nice and soft also, I’m a repeat customer so I always order from here because they have the best hair.
Good and fast customer service.
I love my hair and the hair came within two working days. I recommend Unice and I look forward buying from them again.
The was beautiful and soft .No tangles and smelled good. it was also light weight.
They were really quick to respond and helped me change my wig without any problems. This is my first time I had a company even give me an option to switch wigs. Yall definitely should shop at UNice hairrr. They will definitely take care of you.
Very upset, their website advertised special discounts on their app. I ordered a wig of their app and not received it since. I received an email saying they no longer stock the desired wig. Whether it’s from them or not is no longer clear. I have messaged multiple times on the app, no response. I’ve asked for refund no response. On the app the hair just says processing but no one is getting in contact with me.
UNice Hair is a leading provider of premium glueless human hair wigs, catering to a diverse clientele seeking high-quality hair solutions. The company specializes in innovative wig designs, including their signature Bye-bye Knots and Pre-everything wigs, which are crafted from 100% human hair. With a commitment to customer satisfaction, UNice Hair offers a 30-day risk-free trial, allowing customers to return or exchange products within 30 days if they are not satisfied. UNice Hair's customer base primarily consists of individuals looking for stylish and convenient hair options, including those interested in versatile hairstyles without the need for adhesives. The company emphasizes fast delivery, offering shipping from both U.S. and international warehouses, along with free shipping on all orders. Additionally, UNice Hair provides flexible payment options, including Buy Now, Pay Later services, to enhance the shopping experience for its customers.
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