Cluey Learning is an online tutoring platform dedicated to providing personalized educational support for school students in Australia, covering grades from Year 2 to Year 12. The company offers tailored tutoring sessions in key subjects such as English, Mathematics, Chemistry, and Physics, aiming to enhance students' academic performance and confidence. Cluey Learning's innovative approach includes one-on-one face-to-face sessions, allowing for customized learning experiences based on individual needs. Targeting parents and students, Cluey Learning has facilitated over 2 million live tutoring sessions, serving more than 33,000 Australian learners. The platform is designed to assist students who may be struggling with their coursework or seeking to improve their grades. With a focus on achieving measurable outcomes, Cluey Learning strives to empower students through its comprehensive tutoring programs and qualified educators.
Cluey Learning receives mixed feedback from its users, with a notable divide in experiences. Many customers praise the quality of the tutors and the effectiveness of the sessions, highlighting improvements in their children's confidence and understanding in subjects like mathematics and English.
Reviewers appreciate the convenience of online tutoring and the tailored approach of the sessions, with some mentioning excellent communication and engaging technology. However, significant complaints arise regarding customer service, with numerous reports of poor responsiveness and issues related to billing and session management. Some parents express frustration over being charged incorrectly or having difficulty accessing sessions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 270 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 6 |
| Sep 24 | 3.4 | 10 |
| Oct 24 | 3.5 | 8 |
| Nov 24 | 3.3 | 6 |
| Dec 24 | — | 0 |
| Jan 25 | 2.7 | 3 |
| Feb 25 | 3.3 | 7 |
| Mar 25 | 2.9 | 10 |
| Apr 25 | 3.9 | 7 |
| May 25 | 1.8 | 8 |
| Jun 25 | 3.5 | 14 |
| Jul 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 270 most recent reviews.
“Great service”
“Very terrible experience with customer service and I’m very disappointed that you need to pay for a trial”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Learning.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.4 out of 5 (fair) | 100 out of 100 | 2.6 out of 5 (poor) | 3.1 out of 5 (fair) | 1.6 out of 5 (poor) | −9% | 270 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | — | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 5.0 out of 5 (good) | — | 57 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 |
Bottom line: Cluey Learning is #5 of 5 on overall rating in this group. On value, Truka scores higher (5.0 vs 1.6).
270 reviews of Cluey Learning. Filter by what matters to you.
Only had one session and it was cut short, a naive and unsure tutor. Not happy and should have read the reviews before I signed up. You can’t contact anyone on the phone but they won’t leave you alone before you sign up. Not happy!
The platform is really well set up and makes use of the Australian curriculum to provide practice questions. However, you may have to run through a few tutors before finding the right one for you/your child.
So glad we were introduced to Cluey, my child has excelled and grown so much confidence in her English Essays now where she struggled to understands some areas. Thanks Cluey it’s really made a difference and paying off in such a short time. 👏👏👏 here’s to growing 🎉
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Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 37% are 1–2★.
My son like it very much
Where do I start with this company. They don't provide qualified tutors - they are uni students but this is not conveyed when they are trying to get your business. They make false promises, saying they will action something then don't. They take your money but don't deliver a service. They make it extremely difficult to raise issues with them and have no option to talk to anyone. They take your money and refuse to refund even though they have failed to deliver the service. We didn't even get to the first session and already so many issues, AVOID at all costs. I plan to take this further with my credit card company in terms of fraud if I do not receive an adequate response from my email to them.
Like others I would rate 0 stars. Avoid like the plauge We asked for 2 discounted trial sessions over the phone but when we looked online Cluey had booked an additional 9 weekly classes following the trial. There was no cancellation option on the website, you can only 'pause'. Then we try to call we only get automated service with no option to speak to anyone. A tutor was assigned but a different tutor was waiting for us on the first session without warning. To be fair my son advised she was good but we were told that we could view the session back via video as it was recorded but the website stated we didn't even attend the session! However I would rate the sales and marketing departments as 5*+
Appalling customer service. Tutor doesnt join session and no notification provided, no credit, keep taking money. Multiple calls (minimum wait time 40 minutes), emails and portal enquiries to get a refund and no reply. Do jot recommend.
Both customer service and teachers available for my daugther has been very good. She is very happy with Cluey
My son now looks forward to reading and school! Massive change thanks to Cluey
My daughter already had a few classes with Cluey. She is enjoying about the teaching. I am looking forward to seeing her improving.
Having recently moved to Australia from the UK and due to discrepancies between the school year in both countries, my 17 year old had to face year 12 without having done year 11! The struggle is real and stress levels very high. Thanks to Cluey, he’s found a fabulous tutor that’s helping him with his maths. We had to try different tutors until we found a perfect match for my son, but it’s an easy process as you can manage lessons through their website. Very happy with Cluey!
They kept calling you before you enrolled. But after that would be impossible to talk to them. 0 service and just want your money. I would cancel my credit card just to avoid the future charge.
I had a dyslexic student as my first session with cluey. The learning materials were totally inappropriate. I could see that immediately but was instructed by a receptionist at cluey to use those materials. The parent intervened to complain that the learning materials were inappropriate. I agreed. I have tried and tried to discuss this with cluey program developers but can only get FAQ Ticky boxes and irrelevant no-reply messages. Gave up trying to communicate with a relevant person at cluey and have resigned.
Do not engage with Cluey. My son's first English tutorial and the tutor was late. Couldn’t have looked and sounded less interested. Yawned consistently for the brief time we kept her awake. She was sitting on her bed. Completely unprofessional and wouldn’t engage the most motivated child! They have charged me for 5 sessions when we've only done 3. There is no easy way to call and speak to anyone. Avoid at all costs.
Very disappointment with the customer service and company policy. This company is dishonest. I contacted Cluey to have trial lesson for my daughter, which the lady on the phone said that I would have to pay for. This I agreed to. However, after the trial lesson, Cluey did not contact me but instead immediately deducted money from my credit card for more lessons. I had contacted Cluey the following morning after trial lesson to inform Cluey that my daughter did not wish to continue with Cluey. I was assured that my money would be refunded but no news after 10 days. Be careful with agreeing to trial classes.
Unfortunately, we did not have any good experience with this organisation. According to their scheduled program, my kid waited his tutor but no one attended the session. It was the 4th time that we experience such issue with cluey and that was really a nasty experience both for kid and parents because every family, especially on weekends, nearly cancel all social activities according their kid's education program. In addition, there is not anyone as a responsible to be contacted at these times. The fee of each course has been charged 4-5 days before the session and it takes long time to be able to recieve your refunding. In summary, We cancelled all enrolments and are not happy to continue with them.
My Yr10 student who is preparing for VCE mathematics is finding the Cluey tutorial extremely helpful. The tutor is flexible when it comes to changing up topics being covered on any particular session. A great experience for my YR 10 student.
i have learnt at lot and feel more prepared going into tests
Cluey Learning is an online tutoring platform dedicated to providing personalized educational support for school students in Australia, covering grades from Year 2 to Year 12. The company offers tailored tutoring sessions in key subjects such as English, Mathematics, Chemistry, and Physics, aiming to enhance students' academic performance and confidence. Cluey Learning's innovative approach includes one-on-one face-to-face sessions, allowing for customized learning experiences based on individual needs. Targeting parents and students, Cluey Learning has facilitated over 2 million live tutoring sessions, serving more than 33,000 Australian learners. The platform is designed to assist students who may be struggling with their coursework or seeking to improve their grades. With a focus on achieving measurable outcomes, Cluey Learning strives to empower students through its comprehensive tutoring programs and qualified educators.
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