Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	3.4	270	100%	-0.3	● Low

3.4 / 5 overall

270 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 3.0▼ 0.3
12-month avg: 3.3
All-time: 3.4
Category avg: 4.5

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Learning.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Website & app	Value	Trend	Reviews
Cluey LearningThis company	3.4 out of 5 (fair)	100 out of 100	2.6 out of 5 (poor)	3.1 out of 5 (fair)	1.6 out of 5 (poor)	−9%	270
Solomon Admissions Consulting	4.8 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.2 out of 5 (good)	—	—	85
Truka	5.0 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	5.0 out of 5 (good)	—	57
Plus31 Sports	5.0 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	—	37
Shemmassian Academic Consulting	4.5 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	—	—	—	25

Bottom line: Cluey Learning is #5 of 5 on overall rating in this group. On value, Truka scores higher (5.0 vs 1.6).

Emma Taylor

1 review

Jun 17, 2025

It’s a long one cause it’s been a crap experience

It’s a long one… sorry, not sorry. Hopefully this review could help someone else avoid making the same mistake i did by doing the “Trial” two weeks We are only 1 lesson into our 4 “trial” period sessions. 2 x English and 2 x Math. The tutor (english) was lovely and my normally very anxious 10yr old son responded very positively to her. There wasn’t any flexibility in what we picked for the trial, you have to do 1 x english and 1 x math per week for the two weeks. Math wasn’t really one i was going to trial but after seeing how the english one had gone i was looking forward to seeing the math class and understood it’s important for their business that we get to see if both areas would benefit our children. Unfortunately it all went down hill from there very quickly . His session was 4-5pm. I’m a single parent with 3 kids, as soon as the lesson was over it was straight into dinner, bath and bedtime. I had figured I would log back into the “hub” the next afternoon when i had a second free to look over the option to continue after the trial period. By the time i woke up 5am the next day I had been charged for the maximum rate of a single week by week session. Now i was informed that i needed to specify what i wanted to do moving forward BUT I truly understood that to mean by the end of the trial time…. so by the end of the second session and not before we had even had a chance to trial the math tutor. I called and the customer service lady canceled any future payment and put in a request to refund. Now again i’m a single parent so budgeting week by week i can’t afford to have a surprise $90 come out two days before payday. I would only be able to afford cluey high cost if i took up the multiple sessions in advance price but i hadn’t even been given 12hrs to make a decision (most of that i was asleep for). Later that day i received an email stating that i would not be receiving any refund . I have attached the response below Jarrod clearly outlined the structure of the enrolment during the call: "Just so you know, we're enrolling into ongoing lessons for English and Mathematics. We're doing the first four one-hour lessons at the discounted rate of $47.50 each." When Emma confirmed her understanding, Jarrod continued: "Once you've met the tutor and experienced what we do, you can go onto the portal and choose what you'd like to do for Lesson 5 or Week 3. At that point, you can press the stop button and nothing further happens, or you can choose between the $70, $80, and $90 plans." He also mentioned: "You can adjust the schedule—if you want to drop back to one lesson a week or alternate weeks, that’s possible too. Just be aware that if no selection is made, it will default to our standard $90 plan. This setup allows you to cancel at any point with two weeks’ notice." Based on this, the terms were clearly communicated and acknowledged, so we’re unable to approve a refund. Heres the thing….. i don’t recall being told i had to do this within hrs of the first lesson and i requested to have that part of the recording of our conversation emailed to me due to very much not having understood the time line as straight away but rather by the end of the trial/before “week 3 or lesson 5”. Obviously i haven’t had any communication back and these people truly don’t care that i desperately needed that money in my account for our food top up for my kids lunches and dinners before payday NOT a completely un budgeted for payment of $90. I fully intended to participate in the cheaper bulk sessions package with my sons father and my parents offering to chip in to make that financially possible if we thought it was worth it. I hadn’t even had a chance to talk to them so honestly couldn’t believe that i was already being charged for the 5 lesson. Can’t really call it a trial period if it’s decision that second or charged maximum cost! And then be all slimy at refusing to refund the money. Unfortunately given the terrible customer service for such an expensive service i will definitely be taking my business elsewhere. Definitely do mot recommend the business/sales/customer service team of things….. don’t do it! Look around, i will be.

Report

Month	Average	Reviews
Aug 24	4.0	6
Sep 24	3.4	10
Oct 24	3.5	8
Nov 24	3.3	6
Dec 24	—	0
Jan 25	2.7	3
Feb 25	3.3	7
Mar 25	2.9	10
Apr 25	3.9	7
May 25	1.8	8
Jun 25	3.5	14
Jul 25	4.5	2

Cluey Learning reviews & trust report

Cluey Learning has a mixed customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 165 positive reviews

Top complaintsof 99 negative reviews

How it compares

Reviews

Customer reviews (270)

Cluey learning sessions have sky…

Content Parent

Extremely bad customer service

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Do not Use

We have started the lessons with Cluey and we love it

i highly recommend cluey

Highly Recommended

It’s a long one cause it’s been a crap experience

Poorly matched tutors

Lovely tutor

About Cluey Learning

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