CoinCasso Crypto Exchange is a digital cryptocurrency trading platform that allows users to buy, sell, and trade various cryptocurrencies. The exchange provides trading services for digital assets and typically offers features such as market analysis tools, wallet services, and order management systems. As a crypto exchange platform, it serves as an intermediary for users looking to participate in cryptocurrency markets.
CoinCasso Crypto Exchange has a mixed customer experience.
CoinCasso Crypto Exchange receives mixed feedback from users, reflecting both positive experiences and significant frustrations. Many customers appreciate the platform's ability to facilitate deposits and view it as a promising exchange, with some describing it as a "great platform" for recovering funds from previous scams.
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However, a considerable number of reviewers express dissatisfaction, particularly regarding withdrawal issues and poor customer support. Complaints highlight difficulties in accessing funds, with some users unable to withdraw their earnings and facing unresponsive support channels. While some acknowledge that CoinCasso is not a scam but rather experiencing growing pains, the overwhelming sentiment from critical reviews warns potential users to be cautious. Overall, the sentiment is divided, with nearly equal parts of praise and concern.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.0
60
100%
● Low
3.0 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
2.3▲ 0.3
12-month avg
2.0
All-time
3.0
Category avg
3.9
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Feb 25
1.0
1
Mar 25
2.0
2
Apr 25
—
0
May 25
—
0
Jun 25
—
0
Jul 25
2.0
2
Aug 25
—
0
Sep 25
3.0
1
Oct 25
—
0
Nov 25
2.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 29 positive reviews
Customer service31%
9 mentions
Fast & efficient17%
5 mentions
Prices & value10%
3 mentions
Easy to use7%
2 mentions
“Exchange, customer service, updates, community 5/5”
On “Customer service” · Jul 23, 2022
Top complaintsof 29 negative reviews
Customer service31%
9 mentions
Scam31%
9 mentions
Fake21%
6 mentions
Payment issues17%
5 mentions
“The worst customer support ever”
On “Customer service” · Feb 14, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Web3 & Cryptocurrency.
Overall rating and review count for this company and similar companies
The worst customer support ever. I have been struggling with the live chat agents to update my email address and phone number for more than 1 week before the Incident take place and they keep replying with templates without reading the full question. I asked to speak to the manager or senior agent, but they just ignored any requests and asked for a moment to check and then replied within 5 hours that they were sorry and that they needed one more moment to check and again 5-6 hours. it's just ridiculous how they treat the clients now the new domain is out trying to make an effort to ensure what the old server can't do but for now I can't say how trust or truth there withdrawal is on coincasso.us.com but saying no to the merge button is leaving your money for no one takes the request to see how it goes
Beware of CoinCasso! This company is a complete scam. They’ve stopped supporting users, are reportedly withholding employee payments, and seem to only be after people’s money. Avoid at all costs
What is CoinCasso and what services does it offer?
CoinCasso is a cryptocurrency exchange platform that allows users to buy, sell, and trade various digital assets. The platform provides spot trading, advanced trading tools, and secure wallet services for cryptocurrency storage and management.
What cryptocurrencies can I trade on CoinCasso?
CoinCasso supports trading of major cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), and numerous altcoins. The exact list of supported cryptocurrencies may vary and is updated regularly based on market demand and regulatory requirements.
How do I create an account and get verified?
You can create an account by visiting the CoinCasso website and clicking the registration button. The verification process typically requires providing personal identification documents and may take 1-3 business days to complete depending on your verification level.
What are the trading fees on CoinCasso?
CoinCasso uses a maker-taker fee structure with competitive rates that may vary based on your trading volume and account tier. Detailed fee information is available in the platform's fee schedule, which can be found in your account settings or on their website.
All 10 questions →Show fewer questions
Is CoinCasso available 24/7?
Yes, the CoinCasso trading platform operates 24/7, allowing you to trade cryptocurrencies at any time. However, customer support hours may vary, and some banking-related services may be limited during weekends and holidays.
How can I contact CoinCasso customer support?
You can reach CoinCasso customer support through their help center, email support, or live chat feature available on their platform. Response times may vary depending on the complexity of your inquiry and current support volume.
What security measures does CoinCasso implement?
CoinCasso employs multiple security measures including two-factor authentication (2FA), cold storage for funds, SSL encryption, and regular security audits. Users are also encouraged to enable all available security features on their accounts.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
These guys are the sweet girl lure you in type. Aka, handler, she posts enormous earnings and waits up to a year chatting you away. Then you start with her instructions on how easy it was to learn the trading. Ethereum. 200. then make some money and trade in Bitcoin at 1000 min. Then you lose some and put more in after all your friend is coaching you and making up the money every day. Then comes the withdrawal. And all S****t hits the fan. 40 dollars to withdrawal, then nothing. Ask your friend whats up. and nothing. talk to customer service, and its an upsale, 299 to VIP and then you can withdrawal you funds, but nothing happens. They kept all your money and your so called coach, friend, handler, plays the "this never happens to me" card and leaves you like a Jac** **s. if you complaint, your funds are frozen, and more money is required. I cant wait to see them all go to prison. Well, I wish they did. 1389.00 final tally and no way of getting it back. who do you trust in such black market. When Bitcoin came out I thought it would be the end of this scam because they are links and chains. But nothing has changed. the only ones making money are the exchange platforms. like CASH APP and they cant help recover your money. Any app that cashes your money for bitcoins are the rip offs. Everything else is just a scam. Im so sad by this. But its a lesson learned and bridges burned. CoinCasso should be banned and their agents put in jail.
PATRZ W GÓRĘ👆
JEŚLI JESTEŚ OFIARĄ OSZUSZA, PROSZĘ ODWIEDZIĆ NAZWĘ POPRZEZ MOJĄ RECENZJĘ W CELU ODZYSKANIA WSZYSTKICH ŚRODKÓW, ZAJĘCIA ŚRODKÓW I TRUDNYCH WYPŁAT….ONI CI POMOGĄ, PONIEWAŻ JA ODZYSKAŁEM SWOJE KILKA DNI TEMU.
Coincasso in response to negative comments tells to send an email they provided, which all bounce back stating email address does not exist. What a scam
I made a withdrawal and never received it. It has now been two months. Their customer service says everything is fine and I will get my withdrawal in 48 hours and yet it has now been 8 weeks and no money. They must be going bankrupt. An exchange is no good if it takes more than a day to make your withdrawal . Don't use this exchang3.
Also others have said that the only way you will ever get your withdrawals is if you pay for enhanced customer service. so you have to pay them when you have already paid them when you make investment deals. They want to make you pay a lot of money to just be able to make a withdrawal. This is such a scam.
I made some money on this exchange. When I tried to withdraw funds, I was told my account was frozen and I had to deposit an amount equal to 10% of my balance to unfreeze my account. The funds were to be sent to a wallet that they would give me.
Sounds like a scam. Why would I need to send them money to access my funds. Couldn’t they withdraw it from the funds I have on hand?
Has anyone else had this problem with Coincasso? The online customer service has not been helpful.
I am not surprised that no one from Coincasso had tried to contact me. I tried last night to chat with someone from Coincasso and they ignored me.
It is now 12/28/22, and I still haven’t received my money. I have learned that Coincasso does not keep separate client accounts. Instead it aggregates all funds (screenshot available.) When it was my turn to receive a distribution, I received 561 USDT. They owe me so much more.
I am waiting for a response, Coincasso. What is the relationship between the crypto exchange and the trading exchange? Last night, I asked you privately in chat and no one responded to me. I am asking you to reach out to me to discuss the problem.
January 13, 2023, and I am still waiting for my money which was supposed to be released in 24 hours. They don’t have any money. They spend it as quickly as they receive it. Your money is their money.
Just trace the two wallets I contributed to. Everything is traceable in Crypto. The moment you give them money, it is sent to dozens of different wallets. 0xaf7c370e8e9bd8155fa16c84a1dc2137237f6b77f621ccff37c40901e673d812
0x96d13ea15b10426518ef1638cd0849dde40ab1fdbcccba55685f7104558a8393
Still no contact from Coin Casso. The silence is deafening.m
Why would anyone invest in a company that charges you to withdraw your funds? 21:20
If you recharge $50,000 through your own account, all your property will arrive in your encrypted wallet normally, and many people have already withdrawn successfully.
It’s April 25, 2023, and I am still waiting to receive my money. Today, I received an email from Coincasso admitting that someone high up in the company stole my money. It will only take another 10000 USDT to release my funds. Sounds like a scam to me.
We have found that your funds have been misappropriated by high-level personnel. We have notified the relevant departments and the relevant personnel have been arrested by the FBI, but the funds still need to go through legal procedures to recover. Relevant personnel refuse to admit that our work is difficult to carry out.
If you don’t want to wait, you can apply for enforcement to recover your funds. The only thing we can do is to sell all the assets and shares of the person, and all the funds will be sent to your wallet address first. But enforcement requires someone to do it, and you need to pay the staff 10,000.00 USDT for their hard work. Usually enforcement only takes 10 days to complete.
If you want to wait, you can only follow legal procedures and wait for the FBI to make the final result.
A mere scam. We add bc on their wallet since 2019 and the funds are gone on one. Disapeared when transfered on another. These blokes r scammer. Coin casso s model is theft.
Coming here after being neglected by support. DON'T GO NEAR THIS SITE! I just lost $100 in an instant either due to the site being broken, or the company being in trouble (evident from their calls for investors) and actively stealing crypto..... that's even if it is a company. By the broken state of the app, it could well be some failed college project by some kid who really didn't know what he was doing.
** EDIT **
Despite the reply below, CoinCasso did not reply to my follow up email. Do not trust this site.
🤣🤣🤣🤣It’s sooooooooooooo!!!!!!!!!!!! fake you want the truth there!!!!!!!!!!!!!!!! There’s nothing else bye leave a like for the truth if u see this do the same thing make these shi web the worst review let’s goooooo!!! U been safe
I am still trying to get my money transfered to another exchange. I press on the confirm to transfer and nothing happens. There goes my 154 dollars. And not to mention the only reason I transfered the funds is the to play the prediction game. It's been down since I transfered the funds and it's still down even now
Look at all the positive reviews they all are lumped together on the same dates, very very fishy. Yet the negative reviews are on random days. Very scam like
You can deposit cryptocurrencies by transferring them to your CoinCasso wallet address, and fiat deposits may be available through bank transfers or other payment methods. Withdrawal processes vary by currency type and may require additional verification for larger amounts.
What is CoinCasso's refund and dispute policy?
CoinCasso's refund policy varies depending on the type of transaction and circumstances involved. For disputes or issues with trades, users should contact customer support promptly with relevant transaction details for assistance and resolution.
Are there any geographical restrictions for using CoinCasso?
CoinCasso may have geographical restrictions based on local regulations and compliance requirements. Users should check the platform's terms of service to confirm availability in their jurisdiction before creating an account.
About CoinCasso Crypto Exchange
CoinCasso Crypto Exchange is a digital cryptocurrency trading platform that allows users to buy, sell, and trade various cryptocurrencies. The exchange provides trading services for digital assets and typically offers features such as market analysis tools, wallet services, and order management systems. As a crypto exchange platform, it serves as an intermediary for users looking to participate in cryptocurrency markets.
