CoinCasso Crypto Exchange is a digital cryptocurrency trading platform that allows users to buy, sell, and trade various cryptocurrencies. The exchange provides trading services for digital assets and typically offers features such as market analysis tools, wallet services, and order management systems. As a crypto exchange platform, it serves as an intermediary for users looking to participate in cryptocurrency markets.
CoinCasso Crypto Exchange has a mixed customer experience.
CoinCasso Crypto Exchange receives mixed feedback from users, reflecting both positive experiences and significant frustrations. Many customers appreciate the platform's ability to facilitate deposits and view it as a promising exchange, with some describing it as a "great platform" for recovering funds from previous scams.
Read full summaryShow less
However, a considerable number of reviewers express dissatisfaction, particularly regarding withdrawal issues and poor customer support. Complaints highlight difficulties in accessing funds, with some users unable to withdraw their earnings and facing unresponsive support channels. While some acknowledge that CoinCasso is not a scam but rather experiencing growing pains, the overwhelming sentiment from critical reviews warns potential users to be cautious. Overall, the sentiment is divided, with nearly equal parts of praise and concern.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.0
60
100%
● Low
3.0 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
2.3▲ 0.3
12-month avg
2.0
All-time
3.0
Category avg
3.9
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Feb 25
1.0
1
Mar 25
2.0
2
Apr 25
—
0
May 25
—
0
Jun 25
—
0
Jul 25
2.0
2
Aug 25
—
0
Sep 25
3.0
1
Oct 25
—
0
Nov 25
2.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 29 positive reviews
Customer service31%
9 mentions
Fast & efficient17%
5 mentions
Prices & value10%
3 mentions
Easy to use7%
2 mentions
“Exchange, customer service, updates, community 5/5”
On “Customer service” · Jul 23, 2022
Top complaintsof 29 negative reviews
Customer service31%
9 mentions
Scam31%
9 mentions
Fake21%
6 mentions
Payment issues17%
5 mentions
“The worst customer support ever”
On “Customer service” · Feb 14, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Web3 & Cryptocurrency.
Overall rating and review count for this company and similar companies
Talking of coincasso.us.com it all a dream come true after a long time waiting for a solution from the old platform which the finally did coming across the new website coincasso provides i was able to recover back my assets from merging of my account with them to the withdrawal process everything was done perfectly through the help of their customer support team. All thanks to coincasso exchange for this great service the provided to it users
Coincasso is not a scam as many people have suggested. What I have experienced is more a case of normal growing pains, which are common with exchanges that continue to expand. For example, on one occasion I was unable to view my holdings. Naturally, I felt some panic, but after reaching out to their support team, I received an immediate response. They explained the issue and guided me through the steps. Within minutes, everything was resolved and I could once again see my holdings. Another time, during tax season, I requested my full transaction statement. The process was not instant, and at first I wondered if this was a red flag. However, within a week they provided what I needed. This reassured me that the platform was not shutting down, but rather facing the kind of operational delays that can happen with busy exchanges. I also appreciate the improvements on the new platform coincasso.us.com. The addition of proper KYC verification, faster customer support, and quick withdrawal approvals has given me confidence. Today, I am pleased to say that I have full access to my funds, my withdrawals are processed smoothly, and I feel secure using coincasso.
What is CoinCasso and what services does it offer?
CoinCasso is a cryptocurrency exchange platform that allows users to buy, sell, and trade various digital assets. The platform provides spot trading, advanced trading tools, and secure wallet services for cryptocurrency storage and management.
What cryptocurrencies can I trade on CoinCasso?
CoinCasso supports trading of major cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), and numerous altcoins. The exact list of supported cryptocurrencies may vary and is updated regularly based on market demand and regulatory requirements.
How do I create an account and get verified?
You can create an account by visiting the CoinCasso website and clicking the registration button. The verification process typically requires providing personal identification documents and may take 1-3 business days to complete depending on your verification level.
What are the trading fees on CoinCasso?
CoinCasso uses a maker-taker fee structure with competitive rates that may vary based on your trading volume and account tier. Detailed fee information is available in the platform's fee schedule, which can be found in your account settings or on their website.
All 10 questions →Show fewer questions
Is CoinCasso available 24/7?
Yes, the CoinCasso trading platform operates 24/7, allowing you to trade cryptocurrencies at any time. However, customer support hours may vary, and some banking-related services may be limited during weekends and holidays.
How can I contact CoinCasso customer support?
You can reach CoinCasso customer support through their help center, email support, or live chat feature available on their platform. Response times may vary depending on the complexity of your inquiry and current support volume.
What security measures does CoinCasso implement?
CoinCasso employs multiple security measures including two-factor authentication (2FA), cold storage for funds, SSL encryption, and regular security audits. Users are also encouraged to enable all available security features on their accounts.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 48% of recent reviews are 4–5★ and 48% are 1–2★.
How do I deposit and withdraw funds?
You can deposit cryptocurrencies by transferring them to your CoinCasso wallet address, and fiat deposits may be available through bank transfers or other payment methods. Withdrawal processes vary by currency type and may require additional verification for larger amounts.
What is CoinCasso's refund and dispute policy?
CoinCasso's refund policy varies depending on the type of transaction and circumstances involved. For disputes or issues with trades, users should contact customer support promptly with relevant transaction details for assistance and resolution.
Are there any geographical restrictions for using CoinCasso?
CoinCasso may have geographical restrictions based on local regulations and compliance requirements. Users should check the platform's terms of service to confirm availability in their jurisdiction before creating an account.
About CoinCasso Crypto Exchange
CoinCasso Crypto Exchange is a digital cryptocurrency trading platform that allows users to buy, sell, and trade various cryptocurrencies. The exchange provides trading services for digital assets and typically offers features such as market analysis tools, wallet services, and order management systems. As a crypto exchange platform, it serves as an intermediary for users looking to participate in cryptocurrency markets.
