CoinCasso Crypto Exchange is a digital cryptocurrency trading platform that allows users to buy, sell, and trade various cryptocurrencies. The exchange provides trading services for digital assets and typically offers features such as market analysis tools, wallet services, and order management systems. As a crypto exchange platform, it serves as an intermediary for users looking to participate in cryptocurrency markets.
CoinCasso Crypto Exchange receives mixed feedback from users, reflecting both positive experiences and significant frustrations. Many customers appreciate the platform's ability to facilitate deposits and view it as a promising exchange, with some describing it as a "great platform" for recovering funds from previous scams.
However, a considerable number of reviewers express dissatisfaction, particularly regarding withdrawal issues and poor customer support. Complaints highlight difficulties in accessing funds, with some users unable to withdraw their earnings and facing unresponsive support channels. While some acknowledge that CoinCasso is not a scam but rather experiencing growing pains, the overwhelming sentiment from critical reviews warns potential users to be cautious. Overall, the sentiment is divided, with nearly equal parts of praise and concern.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 1.0 | 1 |
| Mar 25 | 2.0 | 2 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 2.0 | 2 |
| Aug 25 | — | 0 |
| Sep 25 | 3.0 | 1 |
| Oct 25 | — | 0 |
| Nov 25 | 2.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Exchange, customer service, updates, community 5/5”
“The worst customer support ever”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Web3 & Cryptocurrency.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.9 out of 5 (poor) | — | 60 | |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 62 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 25 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | — | 20 | |
| 5.0 out of 5 (good) | 33 out of 100 | — | — | — | 6 |
Bottom line: CoinCasso Crypto Exchange is #4 of 5 on overall rating in this group. On website & app, Kolo scores higher (4.3 vs 1.9).
60 reviews of CoinCasso Crypto Exchange. Filter by what matters to you.
11 months ago
Heads up. While deposit was a breeze, getting my money back was tough. Luckily, Cele-stial-drifts stepped in to help with the re_payment.
Over a year ago
Talking of coincasso.us.com it all a dream come true after a long time waiting for a solution from the old platform which the finally did coming across the new website coincasso provides i was able to... See more
Over a year ago
Coincasso is not a scam as many people have suggested. What I have experienced is more a case of normal growing pains, which are common with exchanges that continue to expand. For example, on one occa... See more
Quick answers to the questions people ask most.
CoinCasso is a cryptocurrency exchange platform that allows users to buy, sell, and trade various digital assets. The platform provides spot trading, advanced trading tools, and secure wallet services for cryptocurrency storage and management.
CoinCasso supports trading of major cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), and numerous altcoins. The exact list of supported cryptocurrencies may vary and is updated regularly based on market demand and regulatory requirements.
You can create an account by visiting the CoinCasso website and clicking the registration button. The verification process typically requires providing personal identification documents and may take 1-3 business days to complete depending on your verification level.
CoinCasso uses a maker-taker fee structure with competitive rates that may vary based on your trading volume and account tier. Detailed fee information is available in the platform's fee schedule, which can be found in your account settings or on their website.
Yes, the CoinCasso trading platform operates 24/7, allowing you to trade cryptocurrencies at any time. However, customer support hours may vary, and some banking-related services may be limited during weekends and holidays.
You can reach CoinCasso customer support through their help center, email support, or live chat feature available on their platform. Response times may vary depending on the complexity of your inquiry and current support volume.
CoinCasso employs multiple security measures including two-factor authentication (2FA), cold storage for funds, SSL encryption, and regular security audits. Users are also encouraged to enable all available security features on their accounts.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 48% of recent reviews are 4–5★ and 48% are 1–2★.
Heads up. While deposit was a breeze, getting my money back was tough. Luckily, Cele-stial-drifts stepped in to help with the re_payment.
Talking of coincasso.us.com it all a dream come true after a long time waiting for a solution from the old platform which the finally did coming across the new website coincasso provides i was able to recover back my assets from merging of my account with them to the withdrawal process everything was done perfectly through the help of their customer support team. All thanks to coincasso exchange for this great service the provided to it users
Coincasso is not a scam as many people have suggested. What I have experienced is more a case of normal growing pains, which are common with exchanges that continue to expand. For example, on one occasion I was unable to view my holdings. Naturally, I felt some panic, but after reaching out to their support team, I received an immediate response. They explained the issue and guided me through the steps. Within minutes, everything was resolved and I could once again see my holdings. Another time, during tax season, I requested my full transaction statement. The process was not instant, and at first I wondered if this was a red flag. However, within a week they provided what I needed. This reassured me that the platform was not shutting down, but rather facing the kind of operational delays that can happen with busy exchanges. I also appreciate the improvements on the new platform coincasso.us.com. The addition of proper KYC verification, faster customer support, and quick withdrawal approvals has given me confidence. Today, I am pleased to say that I have full access to my funds, my withdrawals are processed smoothly, and I feel secure using coincasso.
Some guy hit me up on twitter talking about this site and honestly it didnt make sense but trying is not a sin He then said well there was also an updated group which some people confirmed as big profits was indeed increasing for those whom funds were still left there. Again this makes no sense but trying is not a sin here I am guess ?? Mmm 🤔 the withdrawal was approved and the code is coincasso.us.com
I'm glad to tell you all that coincasso.us.com has finally paid me my funds they have being owing for a long period of time now, nearly 2 years+ , coincasso closed leaving investors worrying about their funds i'm glad i could get back my money from their new exchange coincasso.us.com
Coincasso exchange is the most important thing that has happened to me. Coincasso.us.com is a great platform that helps people recover there money from old platforms that have sc@mmed people before. This platform has been a manifestation to their company
I generated an amount in coincasso and deposited usdt to trade. Once I won, it did not allow me to withdraw money (usdt), only 12,000 usdt per month. They asked me for an amount to verify, certify and unblock my account. After making the deposit they told me that it had happened to me with the deposit and that the verification was not credited, that I should deposit another amount again but once the merge process was complete at coincasso.us.com and I saw all the details deposit which I made on the old domain now that the new domain makes the reactivation method to be the best option to have a refund. I accepted
The worst customer support ever. I have been struggling with the live chat agents to update my email address and phone number for more than 1 week before the Incident take place and they keep replying with templates without reading the full question. I asked to speak to the manager or senior agent, but they just ignored any requests and asked for a moment to check and then replied within 5 hours that they were sorry and that they needed one more moment to check and again 5-6 hours. it's just ridiculous how they treat the clients now the new domain is out trying to make an effort to ensure what the old server can't do but for now I can't say how trust or truth there withdrawal is on coincasso.us.com but saying no to the merge button is leaving your money for no one takes the request to see how it goes
Beware of CoinCasso! This company is a complete scam. They’ve stopped supporting users, are reportedly withholding employee payments, and seem to only be after people’s money. Avoid at all costs
You better away from this company, fake fake fake I got hooked and it was tough till baktrail;;' got me outt the mess. got my full fu nds out.
These guys are the sweet girl lure you in type. Aka, handler, she posts enormous earnings and waits up to a year chatting you away. Then you start with her instructions on how easy it was to learn the trading. Ethereum. 200. then make some money and trade in Bitcoin at 1000 min. Then you lose some and put more in after all your friend is coaching you and making up the money every day. Then comes the withdrawal. And all S****t hits the fan. 40 dollars to withdrawal, then nothing. Ask your friend whats up. and nothing. talk to customer service, and its an upsale, 299 to VIP and then you can withdrawal you funds, but nothing happens. They kept all your money and your so called coach, friend, handler, plays the "this never happens to me" card and leaves you like a Jac** **s. if you complaint, your funds are frozen, and more money is required. I cant wait to see them all go to prison. Well, I wish they did. 1389.00 final tally and no way of getting it back. who do you trust in such black market. When Bitcoin came out I thought it would be the end of this scam because they are links and chains. But nothing has changed. the only ones making money are the exchange platforms. like CASH APP and they cant help recover your money. Any app that cashes your money for bitcoins are the rip offs. Everything else is just a scam. Im so sad by this. But its a lesson learned and bridges burned. CoinCasso should be banned and their agents put in jail.
Mails are never replied from here. although proup- sh'ot shows concern.
Jedno wielkie oszustwo !!!! Pieniądze utopione jak wiadomo już nie do odzyskania !!!
I cannot withdraw my funds and Coincasso is out of reach. There is only AI chat that welcomes you but after that is dead. DO NOT TRUST THEM !
PATRZ W GÓRĘ👆 JEŚLI JESTEŚ OFIARĄ OSZUSZA, PROSZĘ ODWIEDZIĆ NAZWĘ POPRZEZ MOJĄ RECENZJĘ W CELU ODZYSKANIA WSZYSTKICH ŚRODKÓW, ZAJĘCIA ŚRODKÓW I TRUDNYCH WYPŁAT….ONI CI POMOGĄ, PONIEWAŻ JA ODZYSKAŁEM SWOJE KILKA DNI TEMU.
Fake/ company based in Lithuania, once you put money into the account they are gone.
for me as egyptian it was good experience. it was first time to deal crypto currency also in exchange it for real money
Coincasso in response to negative comments tells to send an email they provided, which all bounce back stating email address does not exist. What a scam
I made a withdrawal and never received it. It has now been two months. Their customer service says everything is fine and I will get my withdrawal in 48 hours and yet it has now been 8 weeks and no money. They must be going bankrupt. An exchange is no good if it takes more than a day to make your withdrawal . Don't use this exchang3. Also others have said that the only way you will ever get your withdrawals is if you pay for enhanced customer service. so you have to pay them when you have already paid them when you make investment deals. They want to make you pay a lot of money to just be able to make a withdrawal. This is such a scam.
I made some money on this exchange. When I tried to withdraw funds, I was told my account was frozen and I had to deposit an amount equal to 10% of my balance to unfreeze my account. The funds were to be sent to a wallet that they would give me. Sounds like a scam. Why would I need to send them money to access my funds. Couldn’t they withdraw it from the funds I have on hand? Has anyone else had this problem with Coincasso? The online customer service has not been helpful. I am not surprised that no one from Coincasso had tried to contact me. I tried last night to chat with someone from Coincasso and they ignored me. It is now 12/28/22, and I still haven’t received my money. I have learned that Coincasso does not keep separate client accounts. Instead it aggregates all funds (screenshot available.) When it was my turn to receive a distribution, I received 561 USDT. They owe me so much more. I am waiting for a response, Coincasso. What is the relationship between the crypto exchange and the trading exchange? Last night, I asked you privately in chat and no one responded to me. I am asking you to reach out to me to discuss the problem. January 13, 2023, and I am still waiting for my money which was supposed to be released in 24 hours. They don’t have any money. They spend it as quickly as they receive it. Your money is their money. Just trace the two wallets I contributed to. Everything is traceable in Crypto. The moment you give them money, it is sent to dozens of different wallets. 0xaf7c370e8e9bd8155fa16c84a1dc2137237f6b77f621ccff37c40901e673d812 0x96d13ea15b10426518ef1638cd0849dde40ab1fdbcccba55685f7104558a8393 Still no contact from Coin Casso. The silence is deafening.m Why would anyone invest in a company that charges you to withdraw your funds? 21:20 If you recharge $50,000 through your own account, all your property will arrive in your encrypted wallet normally, and many people have already withdrawn successfully. It’s April 25, 2023, and I am still waiting to receive my money. Today, I received an email from Coincasso admitting that someone high up in the company stole my money. It will only take another 10000 USDT to release my funds. Sounds like a scam to me. We have found that your funds have been misappropriated by high-level personnel. We have notified the relevant departments and the relevant personnel have been arrested by the FBI, but the funds still need to go through legal procedures to recover. Relevant personnel refuse to admit that our work is difficult to carry out. If you don’t want to wait, you can apply for enforcement to recover your funds. The only thing we can do is to sell all the assets and shares of the person, and all the funds will be sent to your wallet address first. But enforcement requires someone to do it, and you need to pay the staff 10,000.00 USDT for their hard work. Usually enforcement only takes 10 days to complete. If you want to wait, you can only follow legal procedures and wait for the FBI to make the final result.
You can deposit cryptocurrencies by transferring them to your CoinCasso wallet address, and fiat deposits may be available through bank transfers or other payment methods. Withdrawal processes vary by currency type and may require additional verification for larger amounts.
CoinCasso's refund policy varies depending on the type of transaction and circumstances involved. For disputes or issues with trades, users should contact customer support promptly with relevant transaction details for assistance and resolution.
CoinCasso may have geographical restrictions based on local regulations and compliance requirements. Users should check the platform's terms of service to confirm availability in their jurisdiction before creating an account.
CoinCasso Crypto Exchange is a digital cryptocurrency trading platform that allows users to buy, sell, and trade various cryptocurrencies. The exchange provides trading services for digital assets and typically offers features such as market analysis tools, wallet services, and order management systems. As a crypto exchange platform, it serves as an intermediary for users looking to participate in cryptocurrency markets.
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