Collingwood Insurance Services UK Ltd operates within the Money & Insurance sector, providing specialized insurance solutions to customers across the United Kingdom. With its comprehensive website, www.collingwood.co.uk, the company offers a range of insurance products tailored to meet the diverse needs of its clientele. The services primarily focus on vehicle insurance, catering to various segments including young drivers, learners, and those seeking short-term insurance coverage. Collingwood Insurance is dedicated to delivering personalized insurance options, aiming to accommodate the unique circumstances and requirements of each customer. This customer-centric approach ensures that whether someone is a new driver seeking affordable coverage or someone in need of temporary insurance, Collingwood Insurance has the flexibility and resources to meet these demands. The company's focus on specific insurance niches allows it to offer expertise and competitive pricing, positioning it as a go-to provider for individuals seeking specialized insurance services in the UK.
Collingwood Insurance Services UK Ltd receives a mixed reception from customers, with many praising the helpfulness and patience of staff, particularly highlighting individuals like Sarah and Lisa for their excellent service. Reviewers express satisfaction with the support they receive, often noting that staff are friendly and attentive.
However, significant complaints arise regarding the company's cancellation policies, with numerous customers frustrated by high fees and the retention of a large portion of premiums when policies are canceled early, especially after a learner passes their driving test. Many feel misled by the terms and conditions, leading to a lack of trust in the company. While some customers have positive experiences, the recurring issues with cancellation fees overshadow the favorable feedback.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 1,013 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.2 | 11 |
| Oct 24 | 3.5 | 11 |
| Nov 24 | 4.6 | 9 |
| Dec 24 | 3.6 | 10 |
| Jan 25 | 3.5 | 13 |
| Feb 25 | 2.7 | 12 |
| Mar 25 | 3.3 | 12 |
| Apr 25 | 2.8 | 10 |
| May 25 | 3.4 | 17 |
| Jun 25 | 2.8 | 13 |
| Jul 25 | 3.8 | 10 |
| Aug 25 | 2.1 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Patient and helpful costumer service”
“Ridiculous cancellation fee once the learner passes their test”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Money & Insurance.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 1.7 out of 5 (poor) | 1.9 out of 5 (poor) | −11% | 1,013 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: Collingwood Insurance Services UK Ltd is #5 of 5 on overall rating in this group. On value, Frontier Home Insurance scores higher (4.7 vs 1.7).
500 reviews of Collingwood Insurance Services UK Ltd. Filter by what matters to you.
Over a year ago
Lisa was professional and friendly and took her time explaining every detail to me. I certainly would refer a friend.
Over a year ago
10/10 she is very helpful for me.
Quick answers to the questions people ask most.
Cancellation fees may apply if a policy is terminated early, especially after a learner passes their driving test. For detailed information on fees, please visit www.collingwood.co.uk or contact customer service.
For any assistance, you can contact our customer service through the contact details provided on our website www.collingwood.co.uk.
Collingwood Insurance Services may offer promotions for new customers. Please visit our website or contact us directly for the most current offers.
To make a claim, please follow the instructions outlined on our website or contact our claims department directly for guidance.
Policy adjustments are possible to accommodate changes in circumstances. For specifics on how to make adjustments, please visit our website or contact our customer service team.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 64% of recent reviews are 4–5★ and 35% are 1–2★.
Be sure to read the small print when dealing with this company. When you insure a learner driver, who then pass (say for example within 6 months) - they charge an additional £40 "cancellation fee" to the policy. This is never made clear at the start of the term, similarly, even though I suspect they knew 6 months in, they only contact you in the last month. This meant you cannot claim a credit back for the 6 months when the insurance was not needed but you have no option other than to pay the fine or be threatened with their Bailiffs. Very underhand tactics.
Lisa was professional and friendly and took her time explaining every detail to me. I certainly would refer a friend.
RIP OFF CANCELLATION FEES! PLEASE READ. If taking out learner insurance with this company please be aware that if the person passes their test and you cancel the policy they will charge you £40 for the privileged and give no refund on the annual policy. I cancelled my daughters policy after 9 months, and was charged £40.00. Typical rip off insurance company who make money from a policy that will, in most cases, be cancelled early due to the nature of it. My advice would be to avoid. Or do not cancel your policy, just let it run its course and expire. RIP OFF. By the way, if you read through the reviews, all the 5 star ones sound so fake. Be aware!
10/10 she is very helpful for me.
Always a pleasure to speak to Sarah. Always cheerful and resolves all my issues.
We had taken a learner driver car insurance policy out, my son passed his test and therefore had to end that policy and take out another. We we charged £100.00 in cancellation fees and admin fees to do this. We have not cancelled the policy early or changed to another provider. We had to end the policy as he had passed his test and the policy was no longer valid. This is atrocious!
The only company who have some empathy for young taxi drivers. Especially SARAH is a Gem. She handled all me queries in a professional way.
Nice talking to Sarah Henderson. very helpful.
Well spoken, respectfully and good listener.
Everything was very good. I’m very happy and thank you so much for everything explaining to me
Lisa was amazing and very helpful with the information and details I needed.
Excellent service, staff are amazing we’re really helpful and kind
Sarah is fantastic and help me to get the best deal.
Dean was professional and explained everything in detail before taking me through my insurance details.
Sarah was fantastic to deal with, everything was handled friendly and professional. Very happy customer.
Been using Collingwood taxi insurance a while now and always get great service the agents I speak to are always helpful and friendly and today was no exception I was helped by Lisa who as always give me great service and is so friendly and helpful can’t fault them and I also now like the new call waiting system instead of leaving your number
Sarah Henderson has been doing a great deal of work in helping the team win more customers hearts, of which I am proud to say that I am one for now , and will continue to be 👍 Thanks for your service and support. I am very grateful and please, continue.
Advisor Lisa was very helpful and kund
I had a truly excellent experience with Sarah. Her service was outstanding — not only was she professional and helpful throughout the entire process, but she also went above and beyond by sacrificing part of her lunch break just to make sure all my insurance procedures were completed properly.
Absolutely useless, as the rest of the one star reviews say, they hide a hidden cancellation fee that isn't outlined in the policy documents, just brushed over. Thankfully i've passed my test now so no longer require insurance from these scumbags. Why would you have a 12 month contract for learners when most pass in 6-7 months? Honestly tempted to just cancel payments to them at this point, ridiculous.
Collingwood Insurance Services UK Ltd operates within the Money & Insurance sector, providing specialized insurance solutions to customers across the United Kingdom. With its comprehensive website, www.collingwood.co.uk, the company offers a range of insurance products tailored to meet the diverse needs of its clientele. The services primarily focus on vehicle insurance, catering to various segments including young drivers, learners, and those seeking short-term insurance coverage. Collingwood Insurance is dedicated to delivering personalized insurance options, aiming to accommodate the unique circumstances and requirements of each customer. This customer-centric approach ensures that whether someone is a new driver seeking affordable coverage or someone in need of temporary insurance, Collingwood Insurance has the flexibility and resources to meet these demands. The company's focus on specific insurance niches allows it to offer expertise and competitive pricing, positioning it as a go-to provider for individuals seeking specialized insurance services in the UK.
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