Do not call about an heatpump
Do not call about an heatpump

Consumers Energy Services is a review platform designed to facilitate transparency and trust between consumers and businesses. Operating under the domain consumersenergy.ca, the company provides a space for users to share their experiences, rate services, and offer feedback on various products. By aggregating reviews, Consumers Energy Services aims to assist potential customers in making informed decisions based on real user experiences. The primary audience for Consumers Energy Services includes consumers seeking reliable information about businesses and services they are interested in, as well as companies looking to enhance their reputation through customer feedback. The platform’s user-friendly interface allows for easy navigation and interaction, contributing to a more informed marketplace. Through its commitment to facilitating consumer engagement and fostering honest dialogue, Consumers Energy Services plays a vital role in the business services sector.
Consumers Energy Services receives predominantly positive feedback, with many reviewers highlighting the ease of use and quick service. Customers appreciate the straightforward process, noting that the platform is user-friendly and allows for direct communication with real people.
The honesty in addressing issues like overcharging is also commended, with several users expressing gratitude for the transparency. However, some complaints arise regarding communication preferences, particularly from individuals who prefer email over phone calls, indicating a need for more flexible contact options. Despite these concerns, the overall sentiment remains favorable, with a significant majority of users satisfied with their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.4 | 5 |
| Sep 24 | 2.4 | 5 |
| Oct 24 | 1.0 | 5 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 4.0 | 1 |
| Jan 25 | 4.0 | 2 |
| Feb 25 | 4.6 | 39 |
| Mar 25 | 4.3 | 63 |
| Apr 25 | 4.2 | 21 |
| May 25 | 4.4 | 64 |
| Jun 25 | 4.1 | 56 |
| Jul 25 | 4.8 | 35 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Quick and easy”
“I have paid nearly 25 years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Business Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | +61% | 1,000 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 1.4 out of 5 (poor) | — | 2.2 out of 5 (poor) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 2.8 out of 5 (fair) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.8 out of 5 (good) | — | 1,000 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 1.9 out of 5 (poor) | 2.6 out of 5 (poor) | +111% | 1,000 |
Bottom line: Consumers Energy Services is #2 of 5 on overall rating in this group. On service, Totaljobs scores higher (4.9 vs 4.2).
500 reviews of Consumers Energy Services. Filter by what matters to you.
Do not call about an heatpump
I never give a five star as things can always be done better.
No real info provided
Quick answers to the questions people ask most.
Yes, Consumers Energy Services has received a significant number of verified reviews with an overall high rating, indicating genuine customer experiences and satisfaction.
No, Consumers Energy Services is not a scam. The company has numerous verified reviews showcasing positive customer feedback, particularly about their easy-to-use services and responsiveness.
Consumers Energy Services provides assistance with energy bills, including discounts and information on overcharging, which many customers have found beneficial.
While specific payment methods are not detailed, customers have reported positive experiences regarding the transparency of services and billing processes.
Consumers Energy Services offers customer support through phone calls, and many users have noted their easy-to-reach staff who provide helpful assistance.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I get the impression they are going to upgrade my equipment, but don't really say so. I haven't heard from them yet. Just responding to the post.
It has admitted they over charged us, and willing to help.
So fari can only review filling out the information. It was easy.
Easy and simple
When I post a reply, I know that it gets read.
I like the fact that I am being informed by the company not some third party looking to scam me. I went through a scam 2 yrs ago for a heat pump I am still in the nightmare so any financial help would be appreciated.
Easy to follow
Haven’t seen anything yet. Just filled out a survey
So far we have been very happy with their service.
Simple and easy to use
Very clear instructions
Consumers Energy Services is a review platform designed to facilitate transparency and trust between consumers and businesses. Operating under the domain consumersenergy.ca, the company provides a space for users to share their experiences, rate services, and offer feedback on various products. By aggregating reviews, Consumers Energy Services aims to assist potential customers in making informed decisions based on real user experiences. The primary audience for Consumers Energy Services includes consumers seeking reliable information about businesses and services they are interested in, as well as companies looking to enhance their reputation through customer feedback. The platform’s user-friendly interface allows for easy navigation and interaction, contributing to a more informed marketplace. Through its commitment to facilitating consumer engagement and fostering honest dialogue, Consumers Energy Services plays a vital role in the business services sector.
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