Friendly and professional
Friendly and professional

Covers Timber & Builders Merchants is a UK-based supplier specializing in a wide range of timber and building materials. The company caters primarily to builders, contractors, and DIY enthusiasts, providing essential products for construction and renovation projects. Their inventory includes timber, sheet materials, insulation, and various building supplies, ensuring that customers have access to quality materials for a variety of applications. With a focus on customer service and reliable delivery, the company aims to meet the needs of both commercial and residential clients. Covers Timber & Builders Merchants offers knowledgeable support to help customers select the right products for their projects, making it a valuable resource in the construction supply industry. For more information on their offerings, visit their website at www.coversmerchants.co.uk.
Covers Timber & Builders Merchants receives high praise for its excellent service and quality products, with many reviewers highlighting the friendly and professional staff. Customers appreciate the prompt and efficient delivery, often noting that drivers are helpful and accommodating, ensuring materials are placed exactly where needed.
The competitive pricing and good quality of timber further enhance the positive experience for many. However, some consumers express frustration with the online ordering process, citing issues with stock availability and delays in communication regarding their orders. Despite these complaints, the overall sentiment remains overwhelmingly positive, with a strong recommendation for the company's services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 43 |
| Sep 24 | 4.6 | 38 |
| Oct 24 | 4.9 | 34 |
| Nov 24 | 4.4 | 26 |
| Dec 24 | 4.5 | 30 |
| Jan 25 | 4.6 | 37 |
| Feb 25 | 4.9 | 44 |
| Mar 25 | 4.5 | 72 |
| Apr 25 | 4.6 | 68 |
| May 25 | 4.6 | 79 |
| Jun 25 | 4.7 | 64 |
| Jul 25 | 4.9 | 29 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent service, competitive price and great quality”
“Re the delivery etc I chased them up 5 days after ordering and was told the item wasn’t in stock at the branch I’d or...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Building Materials.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.8 out of 5 (good) | +1% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 25 |
Bottom line: Covers Timber & Builders Merchants is #3 of 5 on overall rating in this group.
1,000 reviews of Covers Timber & Builders Merchants. Filter by what matters to you.
Over a year ago
Great service on the phone and in person when I collected the timber order
Over a year ago
Great delivery very helpful drivers. The timber could not have been better even if I had personally selected each length. Very pleased.
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Friendly and professional
Great service on the phone and in person when I collected the timber order
Excellent service, competitive price and great quality. Wasn’t at home when delivered, but driver left the large bag of gravel and sleepers in exactly the right place so as not to block the driveway. Couldn’t be happier and would recommend.
Great delivery very helpful drivers. The timber could not have been better even if I had personally selected each length. Very pleased.
I ordered via the website but as I hadn’t heard anything. Re the delivery etc I chased them up 5 days after ordering and was told the item wasn’t in stock at the branch I’d ordered from, they eventually said another branch had the items (3lrngths of wood) would be delivered from it. 7 days after order! Also couldn’t give me an or pm timing. Website needs update daily!
Great value for money. Friendly and very efficient delivery.
Nice Quality wood delivered on time would use again great service...
Great service great communication prompt delivery driver very helpful quality materials Fantastic all round
Great experience ordering my new kitchen units Darren was very knowledgeable and helpful throughout the whole process thank you!
Very helpful, exactly what I needed great value and quick service.
Easy website, follow up call, spot on delivery and a great product at a great price. I bought 20-40mm Shingle. Would recommend and will use again.
Incredibly helpful and best price locally
Contacted me to confirm delivery date. Sent a perfect alternative to an out of stock product and the delivery driver could not have been more helpful, patient and accommodating. Can’t ask for more than that. Thanks
Good quality timber and other building materials. Delivered on time at a reasonable price. The delivery driver was excellent and took great care to put it exactly where I wanted it on site.
Great materials and brilliant delivery service, very helpful. The Rudgewick team are great.
Super fast delivery, ordered in the evening arrived next morning! By professional staff member happy to help. Many thanks
Good price, straightforward process good customer service by way of confirmation call and careful delivery.
Ordering and delivery were great,but some edges of a few paving slabs were found to be damaged on removing the packaging.Hopefully these edges will not show too much when laid.I did think that they might be chamfered around the top edges,but should have checked prior to ordering perhaps. Not yet laid but hope fully they will look ok.
Thank you to the fabulous Rachel Camier for specifying my large and complex bathroom order - brilliant service, huge amounts of patience and an unfailing smile. Thoroughly recommend.
Covers Timber & Builders Merchants is a UK-based supplier specializing in a wide range of timber and building materials. The company caters primarily to builders, contractors, and DIY enthusiasts, providing essential products for construction and renovation projects. Their inventory includes timber, sheet materials, insulation, and various building supplies, ensuring that customers have access to quality materials for a variety of applications. With a focus on customer service and reliable delivery, the company aims to meet the needs of both commercial and residential clients. Covers Timber & Builders Merchants offers knowledgeable support to help customers select the right products for their projects, making it a valuable resource in the construction supply industry. For more information on their offerings, visit their website at www.coversmerchants.co.uk.
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