Couldn’t fault the service
Couldn’t fault the service. Straight forward to order & delivered with zero issue.

GPH Builders Merchants Ltd is a reputable supplier of building materials and related products, catering primarily to the construction and renovation sectors. With branches located in Inverurie, Ellon, Westhill, and Stonehaven, the company serves a diverse clientele that includes trade professionals, self-builders, and DIY enthusiasts. The company offers a wide range of products, including timber, insulation, plumbing supplies, and essential tools, ensuring that customers have access to everything they need for their building projects. GPH Builders Merchants is committed to providing high-quality materials and expert advice, making it a trusted resource for those involved in construction and home improvement.
GPH Builders Merchants Ltd receives high praise for its exceptional service and prompt delivery, with many reviewers highlighting the straightforward ordering process and competitive pricing. Customers appreciate the efficient handling of orders, often noting that deliveries arrive on time or even earlier than expected.
Positive experiences are frequently mentioned, such as quick responses to issues, like damaged items, which are resolved promptly. However, some consumers express concerns regarding communication, particularly about the lack of confirmation emails for order readiness, leading to minor confusion. Despite these complaints, the overall sentiment remains overwhelmingly positive, with many customers eager to recommend GPH Builders Merchants for their reliable service and quality products.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 182 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 7 |
| Sep 24 | 5.0 | 5 |
| Oct 24 | 4.0 | 5 |
| Nov 24 | 5.0 | 5 |
| Dec 24 | 4.7 | 3 |
| Jan 25 | 5.0 | 3 |
| Feb 25 | 5.0 | 6 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 5.0 | 1 |
| May 25 | 5.0 | 3 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 182 most recent reviews.
“Couldn’t fault the service”
“The next day delivery turned out to take about three weeks and had to be chased”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Building Materials.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 217 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 25 |
Bottom line: GPH Builders Merchants Ltd is #5 of 5 on overall rating in this group.
182 reviews of GPH Builders Merchants Ltd. Filter by what matters to you.
Over a year ago
Couldn’t fault the service. Straight forward to order & delivered with zero issue.
Over a year ago
Products very competitively priced and delivered on time.
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Couldn’t fault the service. Straight forward to order & delivered with zero issue.
Products very competitively priced and delivered on time.
They were spot on delivery
Got exactly what I ordered and it was delivered when they said it would be
The Vinyl laminate I ordered was damaged in transit, Josh at GPH replied promptly to my online chat complaint and immediately despatched a replacement, packaged robustly in a cardboard box. Excellent service, thanks.
Great early delivery
Pretty damn good. As promised over the phone chainsaws received in a couple of days.
Efficient service, they did exactly what was asked quickly and without fuss
Friendly efficient service
Excellent, hassle free service. Items were delivered when expected. Driver also gave a courtesy call to give some notice that he was on the way.
“Everything was excellent! The service was great, the quality was outstanding, and the price was very reasonable. I’m completely satisfied and would highly recommend it. Thank you!”
Nail plates were a great price , free delivery, i would buy from again.
Order was ready at Ellon on a trolley for me when i arrived. A little confusion in that no confirmation email to say it was ready and the guy that phoned didn't leave a message, so when i phoned to see who was calling, i was put through to Inverurie & nobody knew who it was! Nobody able to help me move the heavy trolley but i managed through the snow & ice thankfully.
First time order from the website, was simple to use and the service was just as good as the first time dealing in person with GPH. Added bonus was the discount for online order. A great local company that delivers in many ways.
Web page easy to follow, delivery driver friendly, would highly recommend to friends
The delivery itself was brilliant, and the driver was v helpful and friendly. Only reason for 4 stars and not 5 is not getting any message from GPH to let me know when the delivery was due. It was just luck I was in. But I’d still use again. Great product, price and service- just let me know……
GPH Builders Merchants Ltd is a reputable supplier of building materials and related products, catering primarily to the construction and renovation sectors. With branches located in Inverurie, Ellon, Westhill, and Stonehaven, the company serves a diverse clientele that includes trade professionals, self-builders, and DIY enthusiasts. The company offers a wide range of products, including timber, insulation, plumbing supplies, and essential tools, ensuring that customers have access to everything they need for their building projects. GPH Builders Merchants is committed to providing high-quality materials and expert advice, making it a trusted resource for those involved in construction and home improvement.
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