Unit 221
Bedroom was hot due to main AC vent being in Kitchen, had to keep temperature set to the lowest setting. Requested fan which was never delivered. Black mold on bathroom ceiling.

CrowdTrust is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various businesses, including those in the vacation rental industry. The platform allows users to read and write reviews, enhancing transparency and trust for potential customers seeking reliable service providers. One notable listing on CrowdTrust is Condominium Rentals Hawaii, which operates under the domain crhmaui.com. This company specializes in offering a wide array of vacation rental options in Maui, including condos, villas, and resort rentals. Targeting travelers looking for accommodations that cater to their preferences, Condominium Rentals Hawaii provides detailed listings that highlight property features, amenities, and guest ratings, thus facilitating a seamless booking experience for visitors to the island.
Condominium Rentals Hawaii generally receives high praise from customers, with many highlighting the great locations and well-maintained condos. Reviewers frequently mention the cleanliness and comfort of the units, as well as the convenience of the booking process and friendly staff.
Guests enjoy stunning ocean views and appreciate the amenities provided, making their stays enjoyable and memorable. However, some customers express concerns about specific units being dirty or in need of maintenance, with a few noting issues like malfunctioning grills and a lack of elevators in certain buildings. Additionally, there are mentions of confusing reservation processes and early check-out times. Overall, the majority of reviews reflect a positive experience, with many customers eager to return.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 999 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2021.
| Month | Average | Reviews |
|---|---|---|
| Feb 20 | 4.5 | 35 |
| Mar 20 | 4.7 | 30 |
| Apr 20 | — | 0 |
| May 20 | — | 0 |
| Jun 20 | — | 0 |
| Jul 20 | — | 0 |
| Aug 20 | — | 0 |
| Sep 20 | — | 0 |
| Oct 20 | — | 0 |
| Nov 20 | — | 0 |
| Dec 20 | — | 0 |
| Jan 21 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very easy online booking process”
“Not a person who should be in customer service or reception”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 999 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Condominium Rentals Hawaii is #4 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 4.3).
500 reviews of Condominium Rentals Hawaii. Filter by what matters to you.
Bedroom was hot due to main AC vent being in Kitchen, had to keep temperature set to the lowest setting. Requested fan which was never delivered. Black mold on bathroom ceiling.
Great location with outstanding views We felt right at home. We will be back
We were not impressed with the new check-in procedure. It used to be a lot faster.
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The staff at Condominium Rentals Hawaii (Maui Kamaole) were exceptional. Any issues were dealt with in a timely, friendly manner. Be aware that they are off site--the main desk only provides check in and parking information. However, we had someone at the unit within hours of any request.
The lady at the front desk was totally rude. One had the impression of being disturbed and not being welcome at all. I got a lousy room. Not clean and absolutely uncomfortable. It was cleaned with some toilet paper that was made wet and in the bathroom were still the hair of the predecessor. Disgusting. When asked if I could change to another apartment, she rejected me with a gruff no. The next day I called the manager hotline. Here I was greeted warmly and got another room, by feeling very comfortable. A great service.
The Palms at Wailea #2108 is a very nice condo. I would rate it with 5 stars but had to reduce rating to 4 stars for the following: 1) Ceiling fans in living room were not operational at check-in, 2) The condo may not have been used recently so the floors could have used a quick mopping, 3) The timer in the door lock expired before 10 am check-out, and 4) Owner should consider adding window treatment (i.e. miniblinds) to master bath window. CRH did respond quickly to getting ceiling fans working.
We booked a specific unit seen on line with our travel agent . The unit was definitely available at the time for the 2 weeks. our agent booked indicating the specific request . What a disappointment when after 16 hrs of traveling we get a different unit completely outdated (90's) !!!!!!!. there is no way we would have rented this place if we had known !! WE looked at every unit that was available from Oct 19th -26th and felt that the requested unit looked pretty good , newer and clean. The lame excuse was that we didn't contact them directly for the request and they couldn't guarantee the unit requested would be provided !!! What difference does that make ?? Unit requested is available , why would you not provide ????? We ate on the balcony all of the time , at least we had an Ocean view ……. Everything else in Hawaii was great !!
Everything from booking to arrival was great. Only one snafu, which wasn't the fault of CRH... batteries in programmed door died and we had to wait for help to enter the room again. But everyone was helpful.
CrowdTrust is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various businesses, including those in the vacation rental industry. The platform allows users to read and write reviews, enhancing transparency and trust for potential customers seeking reliable service providers. One notable listing on CrowdTrust is Condominium Rentals Hawaii, which operates under the domain crhmaui.com. This company specializes in offering a wide array of vacation rental options in Maui, including condos, villas, and resort rentals. Targeting travelers looking for accommodations that cater to their preferences, Condominium Rentals Hawaii provides detailed listings that highlight property features, amenities, and guest ratings, thus facilitating a seamless booking experience for visitors to the island.
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