Bad Condo.
Because of everything being worn out we will never rent from this group again and we have been coming to Maui twice a year, a month each time, for fifteen years.

CrowdTrust is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various businesses, including those in the vacation rental industry. The platform allows users to read and write reviews, enhancing transparency and trust for potential customers seeking reliable service providers. One notable listing on CrowdTrust is Condominium Rentals Hawaii, which operates under the domain crhmaui.com. This company specializes in offering a wide array of vacation rental options in Maui, including condos, villas, and resort rentals. Targeting travelers looking for accommodations that cater to their preferences, Condominium Rentals Hawaii provides detailed listings that highlight property features, amenities, and guest ratings, thus facilitating a seamless booking experience for visitors to the island.
Condominium Rentals Hawaii generally receives high praise from customers, with many highlighting the great locations and well-maintained condos. Reviewers frequently mention the cleanliness and comfort of the units, as well as the convenience of the booking process and friendly staff.
Guests enjoy stunning ocean views and appreciate the amenities provided, making their stays enjoyable and memorable. However, some customers express concerns about specific units being dirty or in need of maintenance, with a few noting issues like malfunctioning grills and a lack of elevators in certain buildings. Additionally, there are mentions of confusing reservation processes and early check-out times. Overall, the majority of reviews reflect a positive experience, with many customers eager to return.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 999 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2021.
| Month | Average | Reviews |
|---|---|---|
| Feb 20 | 4.5 | 35 |
| Mar 20 | 4.7 | 30 |
| Apr 20 | — | 0 |
| May 20 | — | 0 |
| Jun 20 | — | 0 |
| Jul 20 | — | 0 |
| Aug 20 | — | 0 |
| Sep 20 | — | 0 |
| Oct 20 | — | 0 |
| Nov 20 | — | 0 |
| Dec 20 | — | 0 |
| Jan 21 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very easy online booking process”
“Not a person who should be in customer service or reception”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.3 out of 5 (good) | 4.1 out of 5 (good) | — | 999 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Condominium Rentals Hawaii is #4 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 4.3).
500 reviews of Condominium Rentals Hawaii. Filter by what matters to you.
Because of everything being worn out we will never rent from this group again and we have been coming to Maui twice a year, a month each time, for fifteen years.
Beautiful apartment, close by beach and also the room is very big , they have everything is like your house, you can cocking in the apartment and they have washing machine, very good apartment
We've stayed in this condo before and loved it. The location is perfect. The condo is well-furnished. The kitchen has lots of good cooking supplies. The pool is lovely (appreciate the lap time in the morning). Very nice. Hope to stay here again.
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Agents were very pleasant and efficient. This condo is adequate in every way. Nothing was done above and beyond. The condo was clean and presentable. Furnished adequately. Comfortable bed. Linens could use an upgrade but they were adequate. Minimal, low quality toiletries, but adequate. Minimal spices and other cooking supplies but adequate. The a/c units are adequate. I would give the location and the view 5 stars!!!!
The condo in and of itself was more than fine. Very clean comfy and casual. FANTASTIC VIEW!!!! I was just a little thrown off by the fact that we were just 20 mins early to check-in and they wouldn’t let us into the condo. Not only that, they wouldn’t even tell us the unit number. I CAN HONESTLY SAY, THIS WAS THE FIRST TIME THIS HAS EVER EVER EVER HAPPENED. ANY OTHER CONDO I HAVE CHECKED INTO WAS ALWAYS READY EARLY. And by that, i mean an hour before, WHICH HAS NEVER BEEN AN ISSUE WITH ANY OTHER CONDO I’VE RENTED. This was no problem at the Royal Mauian. So that was a little off putting. They let us stay until 11 for checkout though. But then again, IT SHOULD BE 11...like most other places. But overall, the condo was great. I would recommend it to others. I would just tell them not to try and check in early. By that I mean no more than an hour. Once again, this has never happened ANYWHERE ELSE WITH ME. In fact, they kept pushing the bar next door to wait in and get a drink. 3 times they said that. Hmmmm
The location and convenience of this property and the logistics of booking and checking in were great. The ocean front balcony really extended the amount of time that we could enjoy the view and the location. I could also watch my family enjoy a few sunset waves while I opted to sit on the deck to read or to watch over the dinner in the oven. The only complaint we had was the tired and dated furniture and the lack of basic spices and sugar for coffee. We’ve stayed in other condos that were much better stocked which made it just a bit more homey and cut down on some items we needed to run out for.
Terribly dated and the updates they have done done are sloppy. Looks like they were done by an amateur. Furniture is worn out. The bed is a back breaker. Carpet in bedroom and on the lanai is gross. This unit is in need of a serious deep cleaning. Cleanliness upon arrival totally unacceptable. I have pictures. One ply toilet paper and no coffee filters. Seriously! The roaches showed up last night. Complained to rental agent and they were very responsive. Thus 2 stars and not 1. On the positive side the kitchen is equipped with every pot, pan and appliance you will need. Blender, rice cooker, coffee bean grinder, everything but a meat thermometer. Maybe not the latest model but working and useful. This is a great location, and the common areas are more than okay, but if the HOA does not insist on updating and better maintenance Sugar Beach Resorts will loose it’s glamour and appeal.
The resort was very clean and peaceful. Really enjoyed our stay. The only criticism I have is that the air conditioner definitely needs to be replaced. We could barely keep up on emptying the water trays and on high it literally sprayed water out of it all over the deck.
Have worked/used CRH for well over a decade booking multiple accommodation(s) through them during our visits to Maui. They are very service friendly / customer oriented and have always come through for me and my family. When visiting in Maui, as well, anytime we had an issue with our unit or accommodation (which has not been often) & reached out to CRH, they attended to the problem immediately. Would use them again in the future without hesitation.
The bed and pillows need to be replaced. Very uncomfortable. Location was amazing. The receptionist was very cold. Not friendly at al.
A great experience. The condo was clean, well equipped and beautiful. The staff was very friendly and helpful in every way. I would definitely go back.
CrowdTrust is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various businesses, including those in the vacation rental industry. The platform allows users to read and write reviews, enhancing transparency and trust for potential customers seeking reliable service providers. One notable listing on CrowdTrust is Condominium Rentals Hawaii, which operates under the domain crhmaui.com. This company specializes in offering a wide array of vacation rental options in Maui, including condos, villas, and resort rentals. Targeting travelers looking for accommodations that cater to their preferences, Condominium Rentals Hawaii provides detailed listings that highlight property features, amenities, and guest ratings, thus facilitating a seamless booking experience for visitors to the island.
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