Cryptopia Exchange was a New Zealand-based cryptocurrency trading platform that allowed users to buy, sell, and trade various digital assets and cryptocurrencies. The exchange supported a wide range of altcoins and provided wallet services for storing digital currencies. The platform ceased operations in 2019 following a security breach and subsequent liquidation proceedings.
Cryptopia Exchange receives overwhelmingly negative feedback from its users, with a significant majority expressing frustration over withdrawal issues and inadequate support. While a few reviewers highlight positive experiences with the support team, noting their helpfulness and empathy, these instances are overshadowed by numerous complaints about the inability to access funds and slow response times.
Many customers report feeling abandoned, with some claiming they have not received their money back since the exchange's hack in January 2019. The activation fees and lengthy withdrawal processes further exacerbate dissatisfaction among users. Overall, while there are isolated positive remarks about support, the prevailing sentiment is one of disappointment and distrust, leading to a negative overall impression of the exchange.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 55 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 25 | 2.5 | 4 |
| Nov 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 55 most recent reviews.
“After years of thinking my funds were gone for good, I recently learned that cryptopia had support available for old...”
“> I’m really happy to share that withdrawals are now working perfectly on Cryptopia”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Web3 & Cryptocurrency.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.7 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | 2.1 out of 5 (poor) | — | 55 | |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | 1.7 out of 5 (poor) | — | 62 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 25 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | — | — | 20 | |
| 5.0 out of 5 (good) | 33 out of 100 | — | — | — | — | 6 |
Bottom line: Cryptopia Exchange is #4 of 5 on overall rating in this group. On service, Kolo scores higher (4.3 vs 1.8).
55 reviews of Cryptopia Exchange. Filter by what matters to you.
11 months ago
After years of thinking my funds were gone for good, I recently learned that cryptopia had support available for old accounts. I contacted them, completed the account-merging process, and everything w... See more
Over a year ago
> I’m really happy to share that withdrawals are now working perfectly on Cryptopia. The support team did a great job resolving the issue quickly and keeping me updated throughout the process. Their r... See more
Over a year ago
I'm sure i will never get my funds back ever again, giant pieces of trash. F you.
Quick answers to the questions people ask most.
Cryptopia Exchange is a cryptocurrency trading platform that allows users to buy, sell, and trade various digital assets. We offer spot trading, wallet services, and support for multiple cryptocurrencies including Bitcoin, Ethereum, and various altcoins.
To create an account, visit our website and click 'Sign Up' to register with your email address. After email verification, complete the KYC (Know Your Customer) process by providing required identification documents to start trading.
Our trading fees vary based on your trading volume and account tier, typically ranging from 0.1% to 0.25% per transaction. Deposit fees vary by cryptocurrency, while withdrawal fees depend on the specific digital asset and network conditions.
We support trading for major cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and numerous altcoins. Our supported asset list is regularly updated, and you can view the complete list of available trading pairs on our platform.
You can deposit cryptocurrencies by generating a wallet address for your chosen asset in your account dashboard. Withdrawals can be initiated through the withdrawal section by entering the destination address and amount, subject to security verification.
We implement multiple security layers including two-factor authentication (2FA), cold storage for the majority of user funds, and regular security audits. Additionally, we use SSL encryption and employ advanced monitoring systems to detect suspicious activities.
You can reach our customer support team through the support ticket system on our website or via email. We also offer live chat support during business hours and maintain a comprehensive help center with guides and tutorials.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
After years of thinking my funds were gone for good, I recently learned that cryptopia had support available for old accounts. I contacted them, completed the account-merging process, and everything was handled better than I expected. Support was clear and helpful, I’m relieved things worked out.
> I’m really happy to share that withdrawals are now working perfectly on Cryptopia. The support team did a great job resolving the issue quickly and keeping me updated throughout the process. Their response was professional and reassuring — I appreciate how helpful they were. Thanks to the Cryptopia support team for restoring everything smoothly!
My experience with the Cryptopia support team was outstanding from beginning to end. They showed real patience and empathy while guiding me through each step. Communication was clear, timely, and always professional. Even when things took longer than expected, they never stopped checking in or providing updates. Their consistency and honesty really stood out to me. I felt like they cared about helping, not just closing a case.
I'm sure i will never get my funds back ever again, giant pieces of trash. F you.
In September 2025, I had an issue with my funds on Cryptopia Exchange after making a deposit. My funds became temporarily inaccessible, which was stressful. I contacted the support team on September 12th, and although it took a little time to resolve, they guided me through the process. By September 20th, I was able to successfully reclaim my funds. I appreciate the effort and support in helping me recover my balance. While the delay was challenging, the fact that everything was resolved leaves me satisfied with the outcome.
i am in a bitter state of mind writing this review i really don't sit well with the fact that their support team answers my online chat slowly when it comes to me withdrawing my money.it took your exchange 2days to enable withdrawals.
To GOD who made me this exchanged is messed up. How on earth would i as an investor of your exchange pay a activation fee for my account and till have to go through hell by you making me withdraw and have access to only 50% of my asset. i hope you all riot in hell with my remaining 50%.
Ik heb mijn geld nog steeds niet terug ontvangen.
December 2020 i was fill claim form for fund.. still no answer received in email about claim return procedure.. any idea when will be fund transfer in account
had not the best experience with the company, lost money, though not a big sum but..
What's that? I can't withdraw my money.I've been trying for 3 months if you know what I mean. I've got no support literally
They cut and run from what I can tell. It seems like they faked a hack and took off with peoples money.
The way this site handled its customers funds after the hack should be illegal. This happened in January 2019 and it is Now May 15, 2019 and I Still can NOT access my coins. I should atleast be able to withdraw my coins to another wallet, but No, Crytopia is holding them hostage. They should be brought up on charges of Theft, because they won’t release our funds.
A little backstory - I used them prior to 2017 and sometimes in 2018 as there are new projects who cannot list on bigger exchanges simply get sucked in by cryptopia. I tried to withdraw ETH one day and it simply got stuck somewhere in their hot wallets. It took me 2 weeks communicating with support to actually retrieve the missing ETH and from the time I tried to withdraw it to the time I received it, the asset has plummeted by 30%. No reimbursement for their own mistake even though I kept on reporting it every single day. And now they got hacked? What a mess.
PETITION !!! cryptopia.co.nz - SCAM - POLICE - COMPENSATION chng. it/4PNzhLvYMD
EDIT 15 MAY 2019 : Cryptopia Exchange Announces Bankruptcy. Since their 14th January hack their communication is a disaster : 45 days of almost silence and at the beginning of March they reopened in "read only mode" (like a movie set) impossible to trade, to deposit or withdraw our cryptocurrencies .. On march 19th they sent an email to say that they are not scammers and Cryptopia is a "transparent and honest exchange, with the greatest customers in the world" : So funny !! In all cases who can imagine that Cryptopia will survive after that crisis? Nobody.
1 word... - poop
Just like it happened with others before, these companies gets hacked and then transactions become final and people’s funds go down the drain. After transacting and losing over $16,000 , I sought for answers just like I did before and with CHARGREFUND, US I was able to recover all my lost funds with the help of their white hat asset recovery specialists within a very short period of time. I recommend their services.
Cryptocurrency trading on our platform is available 24/7, 365 days a year. However, customer support operates during standard business hours (9 AM - 6 PM UTC), though urgent security issues are addressed around the clock.
Yes, we offer mobile applications for both iOS and Android devices that provide full trading functionality. You can download our apps from the App Store or Google Play Store to trade and manage your account on the go.
If you forget your password, use the 'Forgot Password' link on the login page to reset it via email. For 2FA issues, contact our support team with your account details and identity verification documents to regain access safely.
Cryptopia Exchange was a New Zealand-based cryptocurrency trading platform that allowed users to buy, sell, and trade various digital assets and cryptocurrencies. The exchange supported a wide range of altcoins and provided wallet services for storing digital currencies. The platform ceased operations in 2019 following a security breach and subsequent liquidation proceedings.
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