Thieves..
Thieves...they stole my crypto’s and the retreival process though the court takes forever. I hope the responsible managers will go all to jail or get their god given justice.
Cryptopia Exchange was a New Zealand-based cryptocurrency trading platform that allowed users to buy, sell, and trade various digital assets and cryptocurrencies. The exchange supported a wide range of altcoins and provided wallet services for storing digital currencies. The platform ceased operations in 2019 following a security breach and subsequent liquidation proceedings.
Cryptopia Exchange receives overwhelmingly negative feedback from its users, with a significant majority expressing frustration over withdrawal issues and inadequate support. While a few reviewers highlight positive experiences with the support team, noting their helpfulness and empathy, these instances are overshadowed by numerous complaints about the inability to access funds and slow response times.
Many customers report feeling abandoned, with some claiming they have not received their money back since the exchange's hack in January 2019. The activation fees and lengthy withdrawal processes further exacerbate dissatisfaction among users. Overall, while there are isolated positive remarks about support, the prevailing sentiment is one of disappointment and distrust, leading to a negative overall impression of the exchange.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 55 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 25 | 2.5 | 4 |
| Nov 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 55 most recent reviews.
“After years of thinking my funds were gone for good, I recently learned that cryptopia had support available for old...”
“> I’m really happy to share that withdrawals are now working perfectly on Cryptopia”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Web3 & Cryptocurrency.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.7 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | 2.1 out of 5 (poor) | — | 55 | |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | 1.7 out of 5 (poor) | — | 62 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | — | 25 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | — | — | 20 | |
| 5.0 out of 5 (good) | 33 out of 100 | — | — | — | — | 6 |
Bottom line: Cryptopia Exchange is #4 of 5 on overall rating in this group. On service, Kolo scores higher (4.3 vs 1.8).
55 reviews of Cryptopia Exchange. Filter by what matters to you.
Thieves...they stole my crypto’s and the retreival process though the court takes forever. I hope the responsible managers will go all to jail or get their god given justice.
Cryptopia made it impossible for me to log back into my account without Google Authenticator, after my Google Authenticator app DIDN'T back up any of my accounts, so needed to deactivate the Athenticator validation, (even though I had my phone backed up, before sending for repair and having to restore to factory settings!) Then they get hacked, and they break off line of conversation, so no way of continuing the discussion re the issue! Disgusting lack of customer concern!
Been a user for a year or so , and they recently got hacked in jan 2019 , and since they have been hacked , they have now decided to ignore all its users who are wanting answers and info regarding their accounts, and 5 days later they are still giving them the cold shoulder , don't waste your time with this half witted site , the owners have got no morals or actually give a toss about their customers , there are plenty of alternatives , that are much better than these con artists , keep well away from !!
Quick answers to the questions people ask most.
Cryptopia Exchange is a cryptocurrency trading platform that allows users to buy, sell, and trade various digital assets. We offer spot trading, wallet services, and support for multiple cryptocurrencies including Bitcoin, Ethereum, and various altcoins.
To create an account, visit our website and click 'Sign Up' to register with your email address. After email verification, complete the KYC (Know Your Customer) process by providing required identification documents to start trading.
Our trading fees vary based on your trading volume and account tier, typically ranging from 0.1% to 0.25% per transaction. Deposit fees vary by cryptocurrency, while withdrawal fees depend on the specific digital asset and network conditions.
We support trading for major cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and numerous altcoins. Our supported asset list is regularly updated, and you can view the complete list of available trading pairs on our platform.
You can deposit cryptocurrencies by generating a wallet address for your chosen asset in your account dashboard. Withdrawals can be initiated through the withdrawal section by entering the destination address and amount, subject to security verification.
We implement multiple security layers including two-factor authentication (2FA), cold storage for the majority of user funds, and regular security audits. Additionally, we use SSL encryption and employ advanced monitoring systems to detect suspicious activities.
You can reach our customer support team through the support ticket system on our website or via email. We also offer live chat support during business hours and maintain a comprehensive help center with guides and tutorials.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Deposit didn't show in account. First support ticket response is quick. From there on forth, I haven't heard anything in over a month now. Frustratingly enough, any new support tickets are closed immediately, yet they can't even provide a "we're still working on it, don't worry" update on my missing deposit ticket. It's fine to be busy, but no communication is just plain unprofessional. For all I know my money's in limbo and they won't help get it back.
Great peer to peer LICENSED New Zealand based exchange. Has many more coins listed than the majority of the exchanges - a bit like penny stocks - it is buyer beware - with great trading opportunities. Check their coininfo page for fees as some coin networks like ERC-20 tokens and Omni layer tokens can be expensive to withdraw due to the withdrawal fees being charged by the coin network (not set by the exchange) in Ethereum (ERC-20) and Bitcoin (Omni).
Good for small businesses groups
Hello All, My tron has been in processing state from 24th Sept 2018, neither they cancel the processing nor they do transfer. Also no proper response from there support team. Do not use this website or wallet.
I am very pleased with submissions and withdrawals.
They delist many coins from their plattform and you can't get the funds from the coins back
Not the best exchange... Their customer support is non-existent, they have lot's of issues with platform security and fees are too high.
The site has wide variety of trading pairs but the support is totally BAD!!!. They don't reply to any messages at all. There are problems with the wallet. Me and my friend lost coins trying to deposit to there wallet. The sites design is outdated, there is not way to find real fees about trading. Highly recommend to stay away from this site until they fix the support problems and solve the issues with there wallets.
stuck withdrawals and ticket unanswered for weeks
be aware is scam
Cryptocurrency trading on our platform is available 24/7, 365 days a year. However, customer support operates during standard business hours (9 AM - 6 PM UTC), though urgent security issues are addressed around the clock.
Yes, we offer mobile applications for both iOS and Android devices that provide full trading functionality. You can download our apps from the App Store or Google Play Store to trade and manage your account on the go.
If you forget your password, use the 'Forgot Password' link on the login page to reset it via email. For 2FA issues, contact our support team with your account details and identity verification documents to regain access safely.
Cryptopia Exchange was a New Zealand-based cryptocurrency trading platform that allowed users to buy, sell, and trade various digital assets and cryptocurrencies. The exchange supported a wide range of altcoins and provided wallet services for storing digital currencies. The platform ceased operations in 2019 following a security breach and subsequent liquidation proceedings.
This profile hasn't been claimed by the business owner.