Tushar was really patient and helpful
Tushar was really patient and helpful. He explained everything to me in a way that made sense. Really good customer service.
Cuckoo Broadband is a telecommunications company that specializes in providing full fibre broadband services designed to meet the demands of modern digital lifestyles. With a focus on delivering high-speed internet, Cuckoo Broadband caters to a diverse customer base, including households and professionals engaged in streaming, gaming, and remote work. The company emphasizes a straightforward and user-friendly approach, enabling customers to switch their broadband service with minimal hassle. Cuckoo Broadband employs advanced fibre optic technology to ensure fast and reliable connections, offering significantly improved download and upload speeds. Their services are structured to enhance the online experience, making it suitable for activities that require stable and high bandwidth. By prioritizing transparent pricing and customer service, Cuckoo Broadband aims to provide a fair and efficient alternative in the broadband market.
Cuckoo Broadband receives overwhelmingly positive feedback from customers, with many praising the helpfulness and efficiency of the staff. Reviewers frequently highlight the excellent customer service, noting that representatives like Tushar, Samiksha, and Arshad provide clear explanations and prompt assistance, often resolving issues quickly.
Consumers appreciate the patience and friendliness of the support team, which enhances their overall experience. However, there are a few complaints regarding internet outages, with some customers expressing frustration about being without service for extended periods. Despite these occasional connectivity issues, the majority of feedback reflects a high level of satisfaction with the service provided. Overall, Cuckoo Broadband is viewed positively, with a strong emphasis on customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Really good customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Telecommunications.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 60 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 1,060 |
Bottom line: Cuckoo Broadband is #1 of 5 on overall rating in this group.
60 reviews of Cuckoo Broadband. Filter by what matters to you.
Tushar was really patient and helpful. He explained everything to me in a way that made sense. Really good customer service.
Samiksha was great with identifying and acting on the WiFi not working issue. Brilliant person she is. Thanks for your kind assistance.
Actually 1 of the best and most helpful customer service phone call I have had … very polite, patient, helpful, friendly, understandable vocally, and helpful and kind. Made it so simple and unstressful it was a pleasure and he very quickly resolved the problem . He’s an asset to ur company . Knows his job and does it fluently.. gold buzzer . Thank u vipul x
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Contacted Live Support for information on upgrading my line and/or getting a better price, Arshad was very helpful and hopefully has resolved my issue. Very little or no delay in being transferred, which is always appreciated.
Phone up for a better deal on my current package TUSHAR was more than helpful. Been with them for years with no problems.
Called through to cuckoo got through to SAM who was very helpful he was quick to solve our problems and explained everything very clearly excellent customer service
Be having problems with my internet for a while. Samiksha was very helpful with everything. Took time to explain everything to me and was a very great help. 🙂
Wifi wasn't working at all. I called and AnuragM walked very clearly through the necessary steps and fixed it within 10 minutes. Very helpful
Spoke with Arshad via live chat; he was very helpful and efficient. thanks again Arshad
Ricky as my tech support person today was very polite, calm, knowledgeable and was able to clearly articulate what needed to be done, provided fantastic support and I would 100% recommend. Thank you Ricky
Anurag, thank you so much for your help in resolving my issue with the Wi-Fi. I really appreciate your support!
Very nice and polite although he couldn't help me with my issues
Samiksha was very helpful with information about an outage we are experiencing with the service.
experience was great Ben G Ricky R
I spoke to Sam and he was great! He really reassured me and gave me all the information I needed in a lovely manner. Thank you!
Cuckoo Broadband is a telecommunications company that specializes in providing full fibre broadband services designed to meet the demands of modern digital lifestyles. With a focus on delivering high-speed internet, Cuckoo Broadband caters to a diverse customer base, including households and professionals engaged in streaming, gaming, and remote work. The company emphasizes a straightforward and user-friendly approach, enabling customers to switch their broadband service with minimal hassle. Cuckoo Broadband employs advanced fibre optic technology to ensure fast and reliable connections, offering significantly improved download and upload speeds. Their services are structured to enhance the online experience, making it suitable for activities that require stable and high bandwidth. By prioritizing transparent pricing and customer service, Cuckoo Broadband aims to provide a fair and efficient alternative in the broadband market.
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