Dimension Stores is an online retail platform specializing in boutique sneakers, streetwear, and luxury apparel. The company offers a diverse selection of products from renowned brands such as Louis Vuitton, Balenciaga, Off-White, and Supreme, catering to fashion-conscious consumers seeking the latest trends in footwear and clothing. The platform provides an extensive range of items, including classic and contemporary sneakers, stylish streetwear, and high-end accessories. Dimension Stores aims to serve a demographic that values both style and quality, making it a go-to destination for sneaker enthusiasts and fashion lovers alike. Customers can benefit from convenient payment options, including installments through Scalapay, enhancing their shopping experience on the site.
Dimension Stores receives overwhelmingly positive feedback, with many reviewers praising the excellent customer service and welcoming atmosphere. Customers frequently highlight the attentive and knowledgeable staff, such as Othilie and Adam, who provide great advice and support during their shopping experience.
The boutique is noted for its wide selection of shoes and quality products, making it a favorite destination for fashion enthusiasts. However, a small number of reviews express dissatisfaction, particularly regarding issues with product sizing and customer service experiences that felt unwelcoming. Some customers report negative interactions when attempting to sell items or resolve issues, leading to frustration. Despite these criticisms, the overall sentiment remains highly favorable, showcasing Dimension Stores as a go-to shopping destination for many.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Trustpilot rates this company 4.8, CrowdTrust 1.0. Trustpilot carries the most weight (99% of the score).
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 198 | 99% |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 16 |
| Oct 24 | 5.0 | 37 |
| Nov 24 | 5.0 | 9 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | 3.8 | 5 |
| Feb 25 | 5.0 | 7 |
| Mar 25 | 4.6 | 9 |
| Apr 25 | 4.1 | 9 |
| May 25 | 3.9 | 8 |
| Jun 25 | 2.3 | 4 |
| Jul 25 | 5.0 | 3 |
| Aug 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 199 most recent reviews.
“Je suis passée par hasard devant la boutique et alors que je n'avais pas encore reçu la confirmation de ma livraison...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | −16% | 199 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Dimension Stores is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.5).
298 reviews of Dimension Stores. Filter by what matters to you.
Over a year ago
excellent accueil, j’ai été super bien conseillé et accompagné par Othilie !
Over a year ago
Très bon accueil d Adam depuis la première fois la boutique est très sympa bcp de choix de chaussures et Adam est de très bon conseil
Over a year ago
Elena et Ambrine et Andrea son de très belle fille très aceuillente le magasin et supeur elle propose de très bonne chose
Over a year ago
Super gentil les employés accueillir extraordinaire
Quick answers to the questions people ask most.
Store hours may vary by location and season. We recommend checking the specific store locator on our website or calling your local Dimension Store directly for current operating hours. Holiday hours may differ from regular business hours.
You can use the store locator feature on our website to find the nearest Dimension Store location. Simply enter your zip code or city to view nearby stores, addresses, and contact information.
Dimension Stores offers a variety of fashion merchandise for different demographics and style preferences. Our inventory typically includes clothing, accessories, and footwear, though specific product lines may vary by location.
Many retailers today provide online shopping options alongside their physical stores. Please visit our official website or contact customer service to learn about our current online shopping capabilities and delivery options.
Return and exchange policies typically require items to be in original condition with tags and receipts. Specific timeframes and conditions may apply, so we recommend reviewing the complete return policy at the time of purchase or on our website.
Most retail stores accept major credit cards including Visa, Mastercard, American Express, and Discover. We may also accept debit cards and other payment methods, but it's best to confirm accepted payment options with your local store.
Customer service contact information is typically available on our website, including phone numbers and email addresses. You can also speak with associates at any Dimension Store location for assistance with your questions or concerns.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 1.0 | 1 | 1% | — | ● Not enough data |
excellent accueil, j’ai été super bien conseillé et accompagné par Othilie !
Très bon accueil d Adam depuis la première fois la boutique est très sympa bcp de choix de chaussures et Adam est de très bon conseil
Elena et Ambrine et Andrea son de très belle fille très aceuillente le magasin et supeur elle propose de très bonne chose
Super gentil les employés accueillir extraordinaire
Site, incroyable avec pleins de labubu !!!!!
Je suis passée par hasard devant la boutique et alors que je n'avais pas encore reçu la confirmation de ma livraison avec retrait en boutique. Le produit commandé était disponible en rayon. La vendeuse a non seulement régularisé ma commande afin que je puisse retirer le produit le jour même, mais s'est de surcroît montrée d'excellents conseils !! Personnel agréable, attentif et soigné. Bravo à cette boutique pour sa qualité de service simple et efficace. De charmants sourires en prime ! (P.S : Labubu authentiques ! Foncez !)
J’ai voulu vendre mes chaussures via Dimension Stores, et ça a été une énorme déception. La personne qui gère leur Instagram m’a répondu avec énormément de méchanceté, m’a insulté et s’est même moqué de problèmes de santé. Quand j’ai précisé que j’avais envoyé un mail deux jours plus tôt, la réponse a été : « Pas la peine d’envoyer un mail, on n’est pas des robots. » Un ton arrogant et irrespectueux du début à la fin. Je n’ai jamais reçu de réponse à mon commentaire, mais je suis prêt à parier que leur future réponse à cet avis sera de dire que je mens, que je suis “le méchant”, comme s’ils n’avaient rien fait. C’est toujours la même chose : ils ne se remettent jamais en question et rejettent toute la faute sur le client. C’est malhonnête et injuste. Je ne recommande absolument pas cette boutique. À fuir.
parfait très bon conseil
J'ai demandé un teeshirt taille S on m' vendu un M, et on a assez parler avec les vendeurs cependant lorsqu'ils ont su mon origine j'ai ressenti que j'étais moins bien accueilli.
Tout était parfait
Très déçu du service proposé, J’ai acheté une paire reconditionnée, je n’ai jamais reçu la facture par mail, après réception, le lendemain, j’ai voulu rendre la paire car un de mes proches me l’a déjà acheté en surprise et au moment du retour au magasin, les vendeurs m’ont dit qu’ils n’étaient pas possible de reprendre une paire reconditionnée, ce qu’il ne m’avait absolument pas précisé lors de mon achat. La paire n’a jamais été porté… Ce sont des conditions qui doivent être dites lors de la vente, Je trouve ça une inacceptable pour une paire à 400 €, ce n’est pas correct, je ne recommande pas !
Tout est parfait comme d’habitude ❤️ le personnel , l’ambiance , le choix , la disponibilité:-) paiement en plusieurs fois au top . Je viens de Genève juste pour la boutique .
Le relation client est top
Super boutique accueil parfait personnel au petit soins je recommande
Très très bien de bons conseils
Accueil au top à dimension à Steel ! De grandes marques dans 1 seul magasin. Vêtement de qualité
Aucun respect du voisinage bruit de musique permanent. Nous sommes plusieurs voisins déranger et après plusieurs tentatives de conciliation amiable le propriétaire n'a même pas daigné répondre. Loin de la mentalité stéphanoise a fuir.
Accueil chaleureux, donne envie d’acheter et achat effectué avec succès et très satisfait je recommande !
Many retail chains offer gift card options for customer convenience. Please check with your local Dimension Store or visit our website to learn about gift card availability and purchasing options.
Retail loyalty programs are common and can offer benefits like exclusive discounts or early access to sales. Contact customer service or visit our website to learn about any current rewards programs or membership opportunities.
Alteration services vary by location and are not available at all retail stores. We recommend calling your local Dimension Store directly to inquire about tailoring services or ask about recommended local alteration providers.
Many stores offer hold services to reserve items for a limited time while customers decide on purchases. Policies regarding hold duration and requirements may vary, so please ask an associate at your local store about their specific hold policy.
Retail stores commonly run seasonal sales and promotional events throughout the year. To stay informed about current promotions and upcoming sales, check our website, sign up for email notifications, or follow our social media channels.
Dimension Stores is an online retail platform specializing in boutique sneakers, streetwear, and luxury apparel. The company offers a diverse selection of products from renowned brands such as Louis Vuitton, Balenciaga, Off-White, and Supreme, catering to fashion-conscious consumers seeking the latest trends in footwear and clothing. The platform provides an extensive range of items, including classic and contemporary sneakers, stylish streetwear, and high-end accessories. Dimension Stores aims to serve a demographic that values both style and quality, making it a go-to destination for sneaker enthusiasts and fashion lovers alike. Customers can benefit from convenient payment options, including installments through Scalapay, enhancing their shopping experience on the site.
This profile hasn't been claimed by the business owner.
