Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities. The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
Michaels Stores receives mixed feedback from customers, with a significant portion expressing dissatisfaction. Many reviewers report long wait times in-store, with one customer mentioning a 45-minute wait at the framing counter.
Online orders frequently arrive damaged, with complaints about poor packaging leading to broken items upon delivery. Additionally, several customers highlight rude or unhelpful staff, contributing to a frustrating shopping experience. However, there are positive notes as well; some shoppers appreciate the well-stocked stores and friendly service from certain employees. One reviewer specifically praised the superb customer service at a particular location. Despite these positives, the overall sentiment leans negative due to the recurring issues with order fulfillment and customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Sources agree: every scored source rates this company within 0.1 of the others.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 1,025 | 100% |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 1.0 | 10 |
| Feb 25 | 1.0 | 4 |
| Mar 25 | 2.7 | 3 |
| Apr 25 | 1.5 | 11 |
| May 25 | 2.0 | 4 |
| Jun 25 | 2.5 | 8 |
| Jul 25 | 1.0 | 8 |
| Aug 25 | 2.0 | 2 |
| Sep 25 | 2.7 | 6 |
| Oct 25 | 1.4 | 9 |
| Nov 25 | 2.2 | 6 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I really loved how a staff member named Allison who works at the Dartmouth Nova Scotia was very helpful and friendly”
“I contacted customer service by phone and was greeted with How old am I”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.9 out of 5 (poor) | 2.2 out of 5 (poor) | +4% | 1,027 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.7 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | −16% | 298 |
Bottom line: Michaels Stores is #3 of 5 on overall rating in this group. On website & app, Red Run scores higher (4.7 vs 1.9).
1,000 reviews of Michaels Stores. Filter by what matters to you.
Over a year ago
I can’t speak for anyone else’s experience but I’ve had exceptional experiences at Michael’s for 20 years at least. My local store in Chicago is spotless and stocked with both great craft items and mo... See more
Over a year ago
I love this store. Paint is always on sale and I never have to wander around looking for something, since I know exactly where it is. Well stocked and usually friendly staff.
Over a year ago
I adore the products here. I purchased several Halloween decor objects online and had them shipped. They were packaged just.. loose in a box with minimal packing material so of course they were all sm... See more
Over a year ago
I ordered fragile ceramic Day of the Dead decor for an event coming up in 4 days. When I picked up the box I could hear the pieces rattling around - dismayed to find upon opening that there was ZERO p... See more
Quick answers to the questions people ask most.
Most Michaels stores are typically open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM. Store hours may vary by location and during holidays, so it's best to check your local store's specific hours online or by calling ahead.
Yes, Michaels regularly offers coupons and promotional discounts through their website, mobile app, and email newsletter. They frequently have sales on different categories of merchandise and offer seasonal promotions throughout the year.
Michaels is a craft and hobby store that sells art supplies, home decor items, seasonal decorations, party supplies, jewelry making materials, and fabric. They also carry framing services, floral arrangements, and various DIY project supplies.
Yes, most Michaels locations provide custom framing services with a variety of frame styles, matting options, and glass types. Customers can bring in artwork, photos, or memorabilia to be professionally framed by their framing specialists.
Michaels accepts returns without a receipt, but the return will be processed at the lowest selling price within the past 180 days. Having your receipt or proof of purchase allows for returns at the original purchase price and makes the process smoother.
Many Michaels locations offer craft classes and workshops for various skill levels and age groups. These may include painting, jewelry making, seasonal crafts, and other creative projects, though availability varies by store location.
You can find your nearest Michaels store by using the store locator on their website or mobile app. Simply enter your zip code or city to see nearby locations, hours, and contact information.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 3.0 | 2 | 0% | — | ● Not enough data |
Polarized pattern: few middle ratings. 43% of recent reviews are 4–5★ and 53% are 1–2★.
I can’t speak for anyone else’s experience but I’ve had exceptional experiences at Michael’s for 20 years at least. My local store in Chicago is spotless and stocked with both great craft items and more but also stocked with exceptional associates who make it a pleasure to shop. The reason I decided to write this review is also because I had 1 unfortunate interaction with a manager today 1x in 20 years and I emailed Michael’s customer service (and it’s Sunday) to lodge a complaint and got a reply in 4 minutes with a sincere apology. If there were 10 stars available that still would not be enough to rate the experience I’ve had overall at Michael’s.
I love this store. Paint is always on sale and I never have to wander around looking for something, since I know exactly where it is. Well stocked and usually friendly staff.
I adore the products here. I purchased several Halloween decor objects online and had them shipped. They were packaged just.. loose in a box with minimal packing material so of course they were all smashed to bits. What the heck???
I ordered fragile ceramic Day of the Dead decor for an event coming up in 4 days. When I picked up the box I could hear the pieces rattling around - dismayed to find upon opening that there was ZERO packaging around any of the pieces. Someone just threw them all into a box together. I've never seen anything like this before, don't understand how or why anyone would ship something like this. Replacements won't arrive in time. Very disappointing.
I went with my family to buy a pic frame store in Louetta rd and the gentleman in charge for framing and design was alone and I ask him how I need to do the frame and glass he answer me glass when I try to ask more question he look at me and tell me how many time u want me to answer u he was very disrespectful to me and my wife very unprofessional very rude make me run from the section I ask for the girl manger she wasn’t helpful and rude to me never treated like this in a retail business like this I don’t recommend this place at all with all respect to the management very unprofessional employee thank u
I placed an order online for delivery and somehow half the order was changed to pick up at a store no where near me. Do better.
I have never had a problem buying anything at a brick and mortar store. I decided to purchase cookie tins online because the Michaels I went to didn't supply it. I ordered three decorative round tins for $25 on 11/14/25. What they delivered to me were 2 packs of 6 budget square blank canvas ?? I contacted customer service by phone and was greeted with How old am I ? If I am over 50 press 1 when I pressed one instead of being connected I was told I won some bullshit prize... So instead of wasting further time on the phone I emailed customer service. It took a week to hear back from customer service and I was asked if I wanted a refund or a replacement. I chose a replacement as of 11/30/25 I have yet to receive said replacement. Michaels also asked me to review their product online, I wrote of my whole experience and to no surprise here they denied my review. 😑
I had an absolute nightmare experience with Michael’s that I explained in detail in my original review. To emphasize how bad it was, they sent my order to the wrong address, and when I noticed this when tracking the order and made them aware of it they repeatedly had the carrier return the order only to repeatedly mail it to the wrong address even though my correct address was in my account - and that was made worse by many communication problems and broken promises as I tried to get it resolved. I came back today and erased what was in my original review to say that I received an email asking me to review my recent purchase. I shared in that review my nightmare experience. Shortly afterwards, I received contact from a customer service representative named Tiffany who was an absolute gem. Unlike the many other customer service reps I’d talked to who didn’t help or keep one promise they made, Tiffany stuck with me and went above and beyond to get the issues resolved by keeping her promises on everything she promised to do and staying in communication with me every step of the way. If I were just going to review Tiffany, it would be 5 stars. Weighing Tiffany’s help with the previous lack of help, I’m changing this review from a one star to a three star. Tiffany should get a raise and a promotion she did such a good job.
I recently purchased some holiday items from the Michaels online store & when the arrived today I noticed several things that pertain to the shipping of the items, not the products themselves. First of all, the box was about 4x too big for what I bought, it was "sealed" with one piece of tape across the top of the box that was coming off & the label was ready to fall off, as well, hanging on by one corner. Whomever packaged it, basically threw everything in the box with one piece of packing paper placed on top, nothing was protected. It is a miracle everything arrived without getting broken. The box also had a slit across one side and was smashed in on several sides due to several reasons. Two of those reasons are Michael's responsibility: 1.) The employee used a box that was at least 4x too large & 2.) The quality of the box was shoddy. It was 32 lb test. I have an eBay shop & I only use quality 200 lb test boxes that are the right fit for the products I sell, I bubble wrap every item & make sure everything is packed securely, inside and out. I treat my buyers the way I wish to be treated & package their items as if they were my own, with care. After this experience, I will never purchase anything from Michael's online store again. That isn't the kind of service I wish to receive when I am spending my hard earned money in any store, whether it is online or a brick & mortar shop. Do Better!!!!!
Well where do I start.. I ordered same day delivery yesterday and get the confirmation email.. and I wait checking to see the status still sitting at the store no nothing picked or waiting for driver to pick up. So I call the store today and go from it a driver issue to we don’t have it.. store manager said I have to call customer care to see what happened. Still waiting. I called customer care and was told they have the since 12:54 pm yesterday.. my question where’s the customer service.. I get certain things happen but when I pay extra for something. I expect a call or text and I got nothing… so I hope I get something today.. I have learned my lesson never again will I shop at Michael’s.. they will never be a Joann’s… oh the store pickups are worse…
Michaels in Amarillo offers a small selection of JoAnn's fabrics, but they are not equipped to complete fabric transactions competently. Fabric is cut at a small table near the checkout area. The table has to be cleared of miscellaneous items which reveals a small cutting matt measuring 36"X 36". I asked for 1 5/8 yds of fabric and was told they only cut yards and half yards. Tapping on her phone, the clerk was unable to convert 5/8 yd to inches, so she measured out a yard, looked at me impatiently and asked, "Now how much?" I replied, "5/8 yd more, or make it 3/4 yd, if that's easier." Her response was to stare at me blankly until I looked for a conversion chart on my own phone. I gave her the answer, and she made the cut. This location is clearly not ready to handle fabric sales. I suggest training and improved equipment to facilitate efficient in-store fabric purchases.
I shopped today at Michaels in Timonium Store #4801 around 7.38pm on 11/3/2025 and was very impressed by two team members. The sales person a woman for which I did not get the name helped me find the paperbags and Helium container by taking me instead of just showing vaguely in the direction. Great csutomer service I thought. At the check out counter was the most friendly young gentleman who guided me to a getting my coupon and was so easy to chat with. He reminded me as well to get the cart back to the shop which I thought was wonderful. Holding me accountable and being kind is a must. I told him I absolutely would and he shouted a big thank you when I pushed the cart through the entrance back. Such a great experience with two employees! Keep up the great work and I will return soon.
I was shopping for some iron on patches for our family to put my son‘s football numbers on our T-shirts for senior night. There was only one package in the color that I was interested in and I went to the front of the store to ask the manager, Amber if There was a possibility that there were more in stock. Amber couldn’t be bothered to even look at what I was shopping for, couldn’t be bothered to check and see if they had any more, couldn’t be bothered to scan the product to see if there were more… Nope, all of that was too much effort. She simply said whatever we have is on the floor. Now let me get started on the floor… It is so crowded and cluttered and disorganized. you can’t shop without literally having to walk every square foot of this store. And the store is dirty. I won’t be back… Teenagers have more grace class and appreciation for their customers than Amber does.
The app is sluggish and freezes often. Their fabric selection contains prices that re too high for the quality of the fabric. Many of the fabric photos are unclear or blurry. I had such high hopes when I heard they were taking over some Joanne’s stock, but am very disappointed and will have to shop for fabric elsewhere.
You need to change the name. Necro no mic on. 8belz ding ding.
Horrible Customer Service. I had chatted with Michaels several times and the service is pretty bad. I recently asked about a coupon scrolling at the top of the app that ready 30% off regular priced items. I shopped and loaded up my cart only to find out upon checkout that the coupon has expired. I tried to chat and 2 times I was left hanging. Waiting well over the time to chat with someone. You're got to get better Michaels. The customer service has gone way downhill.
I really loved how a staff member named Allison who works at the Dartmouth Nova Scotia was very helpful and friendly .
I waited in line for almost 45min at Michael's off the 377 in Watauga TX. I was at the framing counter. The lady was supposed to help me see if a flag would fit in a shadow box. After waiting patiently all this time for her to finish 2 customers, it was my turn. Well another lady walks up. She told the lady she had to take care of me first. But she didn't, she went to the lady and made me wait even though I was there 40 min before this other lady. I was so hot I had to leave, in order not to cause a scene.. that was very unsat!!.
I placed an online order for five 12" x 12" Studio Décor shadow box frames, totaling $110. The product page stated “Oversized Shipping Fee: $3.99 per item” but also claimed “Free over $49” immediately underneath. Naturally, I expected free shipping on an order well over that threshold. Instead, I was charged nearly $20 in shipping fees. When I contacted customer service, I was told the frames were “oversized” and not eligible for free shipping, even though that wasn’t clearly stated. The language on the product page is contradictory and misleading. This isn’t about $20, it’s about transparency. If oversized items aren’t eligible for free shipping, that should be clearly disclosed without conflicting statements on the same page. I’ve shopped at Michaels for years, but this experience left me feeling nickel-and-dimed and misled.
If you order fabric online, check your purchase when you pick it up!!! I ordered 3 yards got 2 1/2 and now I have to make a trip back to get the correct yardage!!!! I know Michael’s doesn’t care but I’ll definitely think twice shopping online for fabric!!!!
Yes, Michaels operates an online store where customers can browse and purchase products for home delivery or store pickup. The website features the same products available in stores plus exclusive online-only items.
Michaels offers price matching on identical items from qualifying competitors' current ads or websites. The item must be in stock and available for purchase at the competitor, and some restrictions may apply.
Yes, Michaels offers a free rewards program that provides members with exclusive coupons, early access to sales, and points toward future purchases. Members also receive special birthday offers and other promotional benefits.
Many Michaels locations can place special orders for items that are temporarily out of stock or not regularly carried in-store. Contact your local store directly to inquire about special ordering options and timelines.
Michaels accepts major credit cards, debit cards, cash, and gift cards for in-store purchases. Online purchases can be made with credit cards, PayPal, and other digital payment methods depending on availability.
Michaels Stores is a prominent retail chain specializing in arts and crafts supplies. The company caters to a diverse range of customers, including hobbyists, professional crafters, and educators seeking materials for creative projects. With a wide assortment of products, Michaels offers items such as yarn, fabric, floral arrangements, and seasonal decorations, as well as tools and accessories for various crafting activities. The company operates an extensive online platform at www.michaels.com, where customers can browse and purchase products conveniently. In addition to its physical locations, Michaels provides a variety of resources, including project ideas and instructional content, to inspire creativity among its shoppers. By focusing on both quality and variety, Michaels Stores aims to meet the needs of anyone interested in exploring their artistic side.
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