Discount Electronics is an established retailer specializing in used computers and refurbished laptops, operating since 1997 in Austin, Texas. The company offers a wide range of products, including high-performance laptops from well-known brands such as Lenovo and Dell, as well as desktop computers. Their inventory features significant discounts, making it an attractive option for budget-conscious consumers and businesses seeking reliable technology solutions. Targeting both individual customers and corporate clients, Discount Electronics provides quality refurbished devices that cater to various needs, from everyday computing tasks to professional-grade workstations. The company's commitment to affordability and sustainability appeals to environmentally conscious consumers looking to reduce electronic waste while acquiring functional technology. With a focus on customer satisfaction, Discount Electronics continues to be a trusted source for those in search of cost-effective computing solutions.
Discount Electronics receives a mix of praise and criticism from its customers. Many reviewers highlight the knowledgeable and helpful staff, with specific mentions of employees like Eve and Patience, who provide excellent customer service and assist in finding the right products.
Consumers appreciate the great selection and competitive prices, often noting that the electronics purchased work well and meet their expectations. However, there are significant complaints regarding product quality, particularly with laptops that have malfunctioned shortly after purchase. Customers also express frustration with customer service, citing issues with orders and perceived high prices. Overall, while many enjoy their experiences and recommend the store, the negative feedback about product reliability and service issues cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 45 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 5.0 | 1 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 3 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | — | 0 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 45 most recent reviews.
“Customer service was very helpful”
“When I called customer service, the representative was extremely rude and unprofessional”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Computer & Software.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.2 out of 5 (good) | 3.7 out of 5 (good) | — | 45 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | 4.2 out of 5 (good) | −1% | 1,000 | |
| 3.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.9 out of 5 (fair) | — | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 0% | 192 |
Bottom line: Discount Electronics is #3 of 5 on overall rating in this group. On delivery, One Stop Cable Shop scores higher (4.9 vs 3.7).
45 reviews of Discount Electronics. Filter by what matters to you.
Had a Bios problem out of the blue. Almando explained what I could expect and when, then made sure the computer went to the correct place. Repairs were effected at no cost to me. Writing to you on it now. I appreciate the knowledge and efforts.
Thanks Discount Electronics! Ya'll always have what I need at a great price. Stopped in and bought a flash drive, Matt B helped me and provided awesome customer service.
Discount Electronics is a great place to get a computer, it's very affordable and worth the drive, super nice people and Charles was very helpful, I'm glad I did business with you and I will be back when I need a upgrade...
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
It was Charles. Great communication and explanations from start to finish.
I needed help getting my computer back up and running facing a fantasy baseball draft deadline. Boy, I landed at just the right place: Discount Electronics / Round Rock. Employee Charles Hallford assured me he could have the work done within 2 hours. It was only an hour later that he called to say "mission accomplished." I picked it up, Charles made sure I was satisfied and didn't even charge me because I purchased it last summer at their store. All systems go, and I am so pleased. Charles and DE Round Rock is my new go-to outlet for computers and repairs.
Charles and his crew are great people. Always friendly, patient and knowledgeable. I highly recommend DE for anything computer related. They have lots of great deals. Everything from thermal paste to full blown systems. Also, they will recycle your old hardware at no cost.
I came in with a machine I bought from DE that needed repair. Tim Anderson helped me & I decided it was not cost-effective to repair it. Tim helped me find another machine that was an upgrade from what I had for about the same cost as repairs. I had it customized for my needs and Tim said it would take a couple of hours. It was done in 1 hour. My total time in the store for both visits was less than 15 minutes. The service rocked & my new machine is working perfectly. Definitely coming back for any computer needs.
Professional and efficient. I brought my gaming PC after moving for some maintenance and minor repairs, serviced by JD 10/10
I've been going to Discount Electronics for years (both the Anderson and Parmer Locations). I trust their refurbished computers and they always have great customer service. Hallie has helped me numerous times with picking out computers. I highly recommend!
I went to the parmer location..having been to the round rock location, this location is sooo much better. The workers are friendly and attentive. JD helped me while i was there and i couldnt have asked for better assistance.
Went into the Parmer Lane location for help with my computer purchase. Was assisted by Tim and he answered all my questions and was great at making sure I got what I needed to do my simple tasks. The price was right and to know I have a year warranty makes buying from them easier.
Fully legit! Refurbed computers like new and with the 1 year warranty I felt super comfortable purchasing with them (even though I didn't have to use it). 7 days per week phone support is a very nice touch!
If these are the guys in Austin, they are tops and totally stand behind what they sell. I bought a Panasonic Tough Book and my wife got a big ol' HP laptop...had a wee bit of drama with toughbook and they made it right from jump street. Integrity is what they call it if I remember correctly. Bought at (former) store in far south Austin, store on Parmer made it right. I will be back.
Please, don't fall for this. The computers are not refurbished at all. I received a broken product and their return policy is herculean. It's a scam.
Ordered a used laptop from discountelectronics.com. It came with a broken shift key, so I sent it back for a replacement. I called to ask when a replacement would be shipped, and the rep said they would send it out that day since they had confirmation that I had shipped the broken laptop I had received. She also said she would email tracking info, which I never received. Called back a week later to find it still hadn't been shipped. The new rep said they don't cross-ship replacement laptops. They had received the broken laptop four days prior but were backlogged. I told him I wanted a refund, but apparently their policy is to only give store credit. Had I known that I would never have ordered anything from them, but now that I do, they will never see another order from me.
As a professional reviewer and respected marketing authority and critic, I am proud to report a new reining champion in the dumbest individuals in all marketing competition. Discount electronics believe that irritating and torturing clients with badgering emails will eventually lead to profit. Yes, that's what I said. Ridiculous? No. You see,I am presently receiving several emails a day in a little game they like to play to spam me because I reported them for excessive email abuse. Sure, I can block them and settle the issue, but the more important point to understand, is the child like, imbecilic mind of an individual that would do such a chicken crap thing on a daily basis because he believes is is irritating the customer. What he has really achieved, is the loss of a customer, plus the wrath of the customer that, through word of mouth, and loss a future business, will induce. I thank them for this spam, please keep it up. I will also keep up my retaliation, and monetarily, I will cost them tens of thousands of dollars in revenue by exposing who and what they are... disgusting, unintelligent, vengeful looses, with no common sense. Would you risk your livelihood by purchasing anything from people like this who may be needed for service after the sale? Not a chance. Keep 'em coming boys, I like a good war. See you around.
Discount Electronics is an established retailer specializing in used computers and refurbished laptops, operating since 1997 in Austin, Texas. The company offers a wide range of products, including high-performance laptops from well-known brands such as Lenovo and Dell, as well as desktop computers. Their inventory features significant discounts, making it an attractive option for budget-conscious consumers and businesses seeking reliable technology solutions. Targeting both individual customers and corporate clients, Discount Electronics provides quality refurbished devices that cater to various needs, from everyday computing tasks to professional-grade workstations. The company's commitment to affordability and sustainability appeals to environmentally conscious consumers looking to reduce electronic waste while acquiring functional technology. With a focus on customer satisfaction, Discount Electronics continues to be a trusted source for those in search of cost-effective computing solutions.
This profile hasn't been claimed by the business owner.
