Discount Electronics is an established retailer specializing in used computers and refurbished laptops, operating since 1997 in Austin, Texas. The company offers a wide range of products, including high-performance laptops from well-known brands such as Lenovo and Dell, as well as desktop computers. Their inventory features significant discounts, making it an attractive option for budget-conscious consumers and businesses seeking reliable technology solutions. Targeting both individual customers and corporate clients, Discount Electronics provides quality refurbished devices that cater to various needs, from everyday computing tasks to professional-grade workstations. The company's commitment to affordability and sustainability appeals to environmentally conscious consumers looking to reduce electronic waste while acquiring functional technology. With a focus on customer satisfaction, Discount Electronics continues to be a trusted source for those in search of cost-effective computing solutions.
Discount Electronics receives a mix of praise and criticism from its customers. Many reviewers highlight the knowledgeable and helpful staff, with specific mentions of employees like Eve and Patience, who provide excellent customer service and assist in finding the right products.
Consumers appreciate the great selection and competitive prices, often noting that the electronics purchased work well and meet their expectations. However, there are significant complaints regarding product quality, particularly with laptops that have malfunctioned shortly after purchase. Customers also express frustration with customer service, citing issues with orders and perceived high prices. Overall, while many enjoy their experiences and recommend the store, the negative feedback about product reliability and service issues cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 45 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 5.0 | 1 |
| Dec 24 | 5.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 3 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | — | 0 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 45 most recent reviews.
“Customer service was very helpful”
“When I called customer service, the representative was extremely rude and unprofessional”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Computer & Software.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.2 out of 5 (good) | 3.7 out of 5 (good) | — | 45 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | 4.2 out of 5 (good) | −1% | 1,000 | |
| 3.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.9 out of 5 (fair) | — | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 0% | 192 |
Bottom line: Discount Electronics is #3 of 5 on overall rating in this group. On delivery, One Stop Cable Shop scores higher (4.9 vs 3.7).
45 reviews of Discount Electronics. Filter by what matters to you.
I bought a tower from them which arrived with a worthless cord which connected to nothing and after I paid $86 to return it they would only refund part of my money; did I say refund, THEY DON'T GIVE REFUNDS THEY RIP YOU OFF BY GIVING YOU CREDIT FOR THEIR SITE WHICH IS ONLY 2/3 OF WHAT YOU PAID FOR IT, GO SOMEWHERE ELSE.
I bought a used laptop from them as a back up one, never really had to use it but from the time I started to I have had problems with. After a few minutes it did the blue screen of death and said LOCKED on it had no clue what it meant, but WATCH DOG ERROR comes to mind. I kept on trying to read the screen before it would turn off. finally i was able to it said battery was low. It was plugged it. Not even running off the battery. And the battery always said full. I had to remove the battery to get it to work. So I have no battery in it. And more I us it more I have problems with only been using it for a few weeks and I have all kinds of software issues. What a pile of poo. Waist of money. How is a fake review 4/3/2024 this is a active account and the junk you sold me is just that. I finally figured out the battery was and is defective. As long as I remove the battery and just run it plugged into power it works. I still do not use it much because my old computer works better. You cannot except someone telling the truth about the crap you sell so call it a fake account and that I closed it. And that I am a competitor you are sad little man. Just do not sell junk
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Run away from DE . Stay away . They will not ship your item when they say they will .
Do not buy here. I bought a pc, no windows key came with it. Then it took all day to get them to send one once I was able to contact them. I WILL NEVER BUY HERE AGAIN.
So far I am very pleased with them. . The initial shipping time was super fast. When there was an issue they were happy to fix it. They went above and beyond with their customer service. I am likely to purchase another pc from them in the near future. Am waiting for my replacement computer to arrive now. I will update to 5 stars once I have it back. Or downgrade to one if there are any problems.
Discount Electronics is an established retailer specializing in used computers and refurbished laptops, operating since 1997 in Austin, Texas. The company offers a wide range of products, including high-performance laptops from well-known brands such as Lenovo and Dell, as well as desktop computers. Their inventory features significant discounts, making it an attractive option for budget-conscious consumers and businesses seeking reliable technology solutions. Targeting both individual customers and corporate clients, Discount Electronics provides quality refurbished devices that cater to various needs, from everyday computing tasks to professional-grade workstations. The company's commitment to affordability and sustainability appeals to environmentally conscious consumers looking to reduce electronic waste while acquiring functional technology. With a focus on customer satisfaction, Discount Electronics continues to be a trusted source for those in search of cost-effective computing solutions.
This profile hasn't been claimed by the business owner.
