Chase Manhattan Bank, operating under the domain e.chase.com, is a prominent financial institution providing a wide array of banking and financial services. The company specializes in personal banking, business banking, investment services, and wealth management solutions. With a focus on delivering secure and convenient banking options, Chase serves a diverse clientele, including individual consumers, small businesses, and larger corporations. The company is known for its comprehensive suite of products, which includes checking and savings accounts, credit cards, loans, and mortgages. Additionally, Chase offers investment services and financial planning resources to help customers achieve their financial goals. As a trusted name in the finance and insurance sector, Chase Manhattan Bank aims to meet the evolving needs of its customers while maintaining a commitment to security and customer service.
Chase Manhattan Bank receives a significant amount of criticism from its customers, with many expressing dissatisfaction regarding account management and customer service. While a few reviewers appreciate their long-term banking experience and the convenience of having multiple branches, the overwhelming sentiment highlights serious issues.
Numerous complaints detail experiences of fraud, unauthorized account changes, and poor customer support, with one reviewer describing the service as "hopeless and incompetent." Customers also report unexpected fees and account closures without clear explanations, leading to feelings of distrust. Despite some positive remarks about the bank's offerings, the majority of feedback reveals a troubling trend of dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.9 | 34 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 3 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 34 most recent reviews.
“I recently discovered an amazing alternative to Chase Manhattan Bank for finding credit card offers: hycreditoffers”
“After 30 years of banking they let someone file a fake power of attorney and add themself to her bank account”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.9 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 2.8 out of 5 (fair) | 1.0 out of 5 (poor) | — | 34 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Chase Manhattan Bank is #5 of 5 on overall rating in this group. On value, Frontier Home Insurance scores higher (4.7 vs 1.0).
34 reviews of Chase Manhattan Bank. Filter by what matters to you.
They seem to be very busy all of the time and have found it very difficult to contact my manager, once I made a threat of moving to another bank, they were quick to get in contact with me. Overall, I think I will still be moving to an alternative bank.
Our checking and savings accounts are with Chase and they have been managed well. However, our cousin who passed away also banked with Chase and we are listed as survivors and are to inherit some of his estate. Chase has refused to release the funds even when given a COURT ORDER from Probate. The attorney for our cousin's account and the probate lawyers are asking Chase's legal department to tell them what the reason for the holdup is, but Chase wants to hold on to the money and REFUSES to tell them anything. The legal department refuses to speak to them. This behavior is unconscionable - and Chase prolongs the grieving and difficulties of the remaining family with this obstinate, uncooperative behavior. It is a tiny estate, yet Chase will not work with the attorneys who are in the process of pursing a contempt of court judgment against Chase.
Quick answers to the questions people ask most.
Chase Manhattan Bank is a well-established financial institution with numerous verified reviews. It has a mix of positive and negative ratings, reflecting real customer experiences over many years.
Chase Manhattan Bank is not a scam; however, some customers have expressed concerns about service and security issues. Verified reviews indicate that while many have had positive experiences, others have faced challenges that need addressing.
Chase offers a wide range of financial services including personal and business banking, credit cards, auto loans, and investment services. Many customers appreciate the variety of options available.
Chase accepts various payment methods including debit and credit cards, electronic transfers, and wire transfers. Customers have reported issues with processing times on wire transfers.
Customers can reach Chase Manhattan Bank through their official website, via phone, or by visiting a local branch. However, some reviews indicate that customer support can be challenging to navigate.
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Chase Manhattan Bank, operating under the domain e.chase.com, is a prominent financial institution providing a wide array of banking and financial services. The company specializes in personal banking, business banking, investment services, and wealth management solutions. With a focus on delivering secure and convenient banking options, Chase serves a diverse clientele, including individual consumers, small businesses, and larger corporations. The company is known for its comprehensive suite of products, which includes checking and savings accounts, credit cards, loans, and mortgages. Additionally, Chase offers investment services and financial planning resources to help customers achieve their financial goals. As a trusted name in the finance and insurance sector, Chase Manhattan Bank aims to meet the evolving needs of its customers while maintaining a commitment to security and customer service.
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