Chase Manhattan Bank, operating under the domain e.chase.com, is a prominent financial institution providing a wide array of banking and financial services. The company specializes in personal banking, business banking, investment services, and wealth management solutions. With a focus on delivering secure and convenient banking options, Chase serves a diverse clientele, including individual consumers, small businesses, and larger corporations.
The company is known for its comprehensive suite of products, which includes checking and savings accounts, credit cards, loans, and mortgages. Additionally, Chase offers investment services and financial planning resources to help customers achieve their financial goals. As a trusted name in the finance and insurance sector, Chase Manhattan Bank aims to meet the evolving needs of its customers while maintaining a commitment to security and customer service.
Chase Manhattan Bank has a poor customer experience.
Chase Manhattan Bank receives a significant amount of criticism from its customers, with many expressing dissatisfaction regarding account management and customer service. While a few reviewers appreciate their long-term banking experience and the convenience of having multiple branches, the overwhelming sentiment highlights serious issues.
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Numerous complaints detail experiences of fraud, unauthorized account changes, and poor customer support, with one reviewer describing the service as "hopeless and incompetent." Customers also report unexpected fees and account closures without clear explanations, leading to feelings of distrust. Despite some positive remarks about the bank's offerings, the majority of feedback reveals a troubling trend of dissatisfaction.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.9
34
100%
● Low
1.9 / 5 overall
=
34 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
2.0▲ 1.0
12-month avg
1.4
All-time
1.9
Category avg
3.9
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
1.0
2
Sep 24
—
0
Oct 24
—
0
Nov 24
1.0
1
Dec 24
—
0
Jan 25
1.0
1
Feb 25
1.0
1
Mar 25
—
0
Apr 25
—
0
May 25
1.0
3
Jun 25
—
0
Jul 25
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 34 most recent reviews.
Top praiseof 7 positive reviews
Website & app57%
4 mentions
Customer service43%
3 mentions
Helpful support29%
2 mentions
“I recently discovered an amazing alternative to Chase Manhattan Bank for finding credit card offers: hycreditoffers”
On “Website & app” · Jul 9, 2024
Top complaintsof 27 negative reviews
Account issues63%
17 mentions
Customer service44%
12 mentions
Payment issues33%
9 mentions
Fraud19%
5 mentions
“After 30 years of banking they let someone file a fake power of attorney and add themself to her bank account”
On “Account issues” · May 17, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
Overall rating and review count for this company and similar companies
I have been banking with Chase for many years now, and for the most part they have treated me good. I plan to keep using Chase unless there are some changes in the future.
I would not even give them one star!
After 30 years of banking they let someone file a fake power of attorney and add themself to her bank account! They told the bank she had Alzheimer’s!
After severa... See more
368 9th Ave New York, Ny
Don’t bank here. They have a banker that works there named Lilia Mahmoudi. She should not be trusted or in the position she is in if you ask me. She entered into financial a... See more
Chase Manhattan Bank is a well-established financial institution with numerous verified reviews. It has a mix of positive and negative ratings, reflecting real customer experiences over many years.
Is Chase Manhattan Bank a scam?
Chase Manhattan Bank is not a scam; however, some customers have expressed concerns about service and security issues. Verified reviews indicate that while many have had positive experiences, others have faced challenges that need addressing.
What services does Chase Manhattan Bank offer?
Chase offers a wide range of financial services including personal and business banking, credit cards, auto loans, and investment services. Many customers appreciate the variety of options available.
What payment methods does Chase Manhattan Bank accept?
Chase accepts various payment methods including debit and credit cards, electronic transfers, and wire transfers. Customers have reported issues with processing times on wire transfers.
All 5 questions →Show fewer questions
How can I contact Chase Manhattan Bank for customer support?
Customers can reach Chase Manhattan Bank through their official website, via phone, or by visiting a local branch. However, some reviews indicate that customer support can be challenging to navigate.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I have been banking with Chase for many years now, and for the most part they have treated me good. I plan to keep using Chase unless there are some changes in the future.
I would not even give them one star!
After 30 years of banking they let someone file a fake power of attorney and add themself to her bank account! They told the bank she had Alzheimer’s!
After several tries to remedy this condition my 85 year old mother was exhausted! We showed them she legally rescinded the fake POA! We recorded it at the Courthouse! They let an arrogant grandson disrespect her and his father and get away with his continued fraud and harassment! We had to get our local police involved and Chase never got her money back to her account!
Ludicrous!
368 9th Ave New York, Ny
Don’t bank here. They have a banker that works there named Lilia Mahmoudi. She should not be trusted or in the position she is in if you ask me. She entered into financial agreements with me on a personal level. Then proceeded to abandon her responsibilities as soon as things didn’t work out the way she wanted it. She went behind my back and tried to remove herself from the joint loan without notifying me which is considered fraud if she was successful. The loan isn’t with chase bank. I tried to file multiple complaints to the bank carrying the loan as well as chase bank. Pretty sure nothing was done about it. Now I can only warn people of the type of person she is and hope it helps others avoid dealing with her. I have been a chase bank customer for over 20 years. I am now considering changing banks. If they have more people like her working there I want no part of that bank. If she was willing to do that to someone she knows I would hate to see what she does to someone she doesn’t know.
This bank is not only discrimminating and racist but they are high way robbers. Out of the blue after over 10 years banking with this bank, they closed my account!! When asking what the heck why, they claim they have the right to close any account at random. The discrimmination I cannot discuse until it is filed. NEVER USE ONE OF THEIR FREEDOM CARDS OR ZERO INTEREST CARDS. THE INTEREST IS HIGHER THEN YOUR PAYMENTS!!!
When I realized the high interest I was paying I had my balance transferred to another bank.!! This was in about May 2024. Nearly six months later I get a notification on my new bank regarding my credit.
Found that Chase put a $43 charge defaulted on my clean credit!!! They never called me to say I owed anything, nor sent a letter about a $43 ! When I disputed it they continued to claim I owed them this amount and started charging me INTEREST!! i REPORTED THEM BOTH to the Finanicial banking
and the BBB. They still refuse to move the charge off my credit report. I WILL NOT PAY THEM $43 as when I transferred the balance of my account there was no balance left!!! Worst!! they did not informed me direct!! They just put it on my credit report!! STAY AWAY FROM CHASE.! THEY ARE NOT ONLY GREEDY BUT THEY ARE RACIST. OF which I am filing a complaint!! The date listed is not specific as it was about May 2024. Saw on my credit report October 2024
Deliberate obfuscation, deliberate removal of access to phone support if you lose your card. The phone tree is deliberately designed so you CAN NOT get access to a phone rep to cancel your account or get service regarding automatic payments. This is to prevent you from STOPPING automatic payments. Answer is to call a different number like brokerage and tell them they story
Someone took $300 out of my account in 2 other states
Someone took $300 out of my account at CVS. I never go to CVS. I reported it to Chase. They said they investigated it and there was no fraud. I asked them to tell me what they investigated. They wrote back saying they investigated.
Oct. 12 - Took my $100 at CVS Pharmacy #00762 Amherst NY, recorded in my account Oct. 15.
Oct. 12 - Took my $100 at CVS Pharmacy #00618 Amherst NY, recorded in my account Oct. 15
Oct. 13 - Took my $103.06 at CVS Pharmacy #02481 King of Prussia PA, recorded in my account Oct. 15
I reported it on Oct. 15, Claim #324998836530001. My debit card number ending 4980 was used and the money came out of my checking account ending 0630.
Oct. 21, Chase reported to me that they investigated and I authorized the transaction. I asked for the information they used in their investigation.
Oct. 29, Chase reported to me that the information they used was the information they used in their investigation (whatever that means).
The money was apparently taken by someone who was traveling in New York and Pennsylvania. On October 12 I was at home in Sebring, FL, recovering from Hurricane Melton.
I’m a small business owner that uses chase for accepting credit cards. I have been a chase customer for almost 2 years and have used their credit card processor for over 5 months. In 5 month I have had over 72,000 dollars in charges with 0 dispute or charge back and chase wepay decided to close my account. To make it worse they are not refunding any of the money they’ve collected for at least 120 days. Interestingly, they said my account was closed because of potential high risk of charge back when there has not been a single one to this date.
Furthermore, they like to play with your emotions. Closing my card professor and withholding my money is stressful enough, after I filed an appeal for the the funds to be released, they initially denied it, but on second appeal it was approved only to get a rejection letter hours later, again.
Shame on you, Chase business. Your personal side has a fantastic customer service, and by outsourcing your payment acceptance method on the business side, you will be like the other big bank that no longer exists because your customers will runaway
Never bank with these crooks. Held up my wire transfer for 3 days cost me my house and $50000.00 for no reason.
Customer service e is no excitant and was no help at all .local branch manager was rude and non helpfull.
I would never recomend this bank to anyone ..EVER
I recently discovered an amazing…Excellent Alternative to Chase Manhattan Bank for Credit Card Offers
I recently discovered an amazing alternative to Chase Manhattan Bank for finding credit card offers: hycreditoffers.com. The site is incredibly user-friendly, allowing you to browse and compare various credit cards from the comfort of your home. Highly recommended for anyone looking for convenient and comprehensive credit card options!
Chase used to be wonderful. If a had an issue, it was usually resolved with efficiency and grace. No longer. I was charged a $25 monthly fee for a savings account which supposedly dipped below the threshold for it to be free. I asked them to point out when that happened and they got back to me with an offer of a savings account that only costs $5 a month. REALLY? $5 or $25 for holding my money and giving me virtually zero interest? What's with having to pay a bank to keep my money? I am livid. And I am so out of there.
I have been a client for almost 40 years, starting when I won an account for high school student achievement. There are numerous branches full of helpful people, disappointing me three times (lost a star), while getting it right on over 50 other branch visits (not counting machines). The machine network is good but similar to everyone else. The online banking application has always been first rate and continues as such to this day.
By far the worst customer service ever encountered, incapable of reading and understanding issues, respond with robotic drivel , Philippines service centre just so bad .
Closed account and move savings to Goldman sacs, so much better all round .
MIS IMFORMATION LED ME TO PAY AUTO LOAN 2 DAYS LTE. THEY REFUSED TO REVERSE REPORTING AND 1st LATE PAY OF ANY KIND IN 20 YEARS DEVASTATED MY CREDIT SCORE.NEVER DEAL WITH CHASE.
Despite being a loyal customer who uses Chase bank for the convenience of paying my Chase credit card and mortgage payments on time, I have been consistently hit with excessive service fees. Despite my efforts to address this issue with the bank, they have failed to provide a satisfactory resolution. This lack of consideration for account holders is disappointing and reflects poorly on Chase's commitment to customer service. I urge others to be cautious when choosing to bank with Chase, as their disregard for account holder concerns is unacceptable.
Absolutely ridiculous! Complete rip-off!
Made a payment to another bank account in MY NAME and it was held for potential fraud.
Then spent over 30 minutes on the telephone being questioned as to why I was making the payment.
Tried to explain that it was a transfer to another bank account in MY NAME but they obviously work off a script and continued to ask inane questions.
What is interesting is that, according to my app, the money has been taken out of my account and yet they refused to make the payment to my other account immediately.
If they believe it's fraudulent, why not put the money back into my account?
Will be closing my account with them immediately!
Banks Are Operated by Paranoid Schizophrenics -- 1984 and Orwellian Conditions Now Reign
I have had an account with Chase bank for quite a few years now. On 31 October 23 I tried to log into my account to check my balance. For the first time ever, I had to have a numerical code sent to my email in order to sign into my account. I was not happy about the extra aggravation, but I used the numerical code and signed into my account.
I was immediately greeted with a screen that asked if I wanted to continue in future with "2 step" verification or authentication. I thought, What?! Are you out of your mind??? My response was HELL NO! I do not need ANY extra work or aggravation in my life simply to to benefit YOU!!!! I have a user name and password. That is ENOUGH as far as I am concerned. I then completed my task and logged out.
Later in the day, I logged back in in order to set up a new payee with Zelle (payee initials N.C.). Afterward, I sent the payee $126, but the bank cancelled the payment. I sent it a second time, and the bank again cancelled the payment with no explanation other than "suspicious activity." I was furious. Believe me, the hatred I felt for Chase bank at this point already was beyond measurement.
They just made a liar out of me to the payee. I promised the payee I would send the payment on 31 October 23 and they would have it on 01 November 23. Now, I had to explain to the payee that the bank was not letting me send the payment with no other explanation than "suspicious activity." I felt like an idiot with zero credibility.
I ended up giving the payee, N.C., a paper cheque on , and six days later, I am STILL locked out of my account.
The b*stards asked me to provide my debit card number, PIN, address, and to correctly answer 5 "security questions." I did all of this, and they STILL would not unlock my account. They then had the temerity to ask me "why" I wanted to give $126 to payee N.C. I told them it was none of their bloody business why I wanted to give $126 to this payee or to any other payee. That is my private, personal business!! What in hell makes them think I have to explain to them why I want to send money to anyone?!! They are actually trying to stop me from using my own money as I see fit. Unbelievable!!!!
At one point last week, I complained to their executive offices about all of this and had one of their people, a young man named Brandon, on a call with me and another man in the bank's "fraud department." Brandon gave the other man some sort of code, apparently to prove who he was. If this was not so ridiculous and infuriating it would be funny....
Brandon told this other man that he had verified who I was and that they needed to unlock my account. The other man said he wanted to "help me," but he could not speak to me with someone else on the call. This was THEIR OWN EXECUTIVE OFFICE for heaven's sake!!!!!! Brandon then had to hang up the phone.
I then was left with the man in the fraud department who then wanted to send a f**king "code" to my phone in order to proceed. I told him I did not have a phone to send a code to. He then said he could not help me if I could not receive a code to my phone.
I was/am angry beyond words. I HATE THIS BANK, AND I HATE ON-LINE BANKING. Using a bank should not be this aggravating under ANY circumstances.
I am now looking into doing business with a different bank. However, this was the straw that broke the camel's back with on-line banking. I have said for years that this push toward "papeless" everything was insane, and this proves it beyond a doubt. They do not want to send. back our cheques. They say paper is not "sustainable." Really? Then why in the hell is all the marketing crap they send us in the post "sustainable?" They are LYING to us. These banks are controlled by a relative few very rich people who are screwing over the rest of the population.
The banks no longer want anyone to use paper. They want you to go "paperless," which I hate, but after they force you into this position, this is the sort of thing they do to you in the name of "security." It is WRONG. It is positively Orwellian.
I plan to use only paper cheques from now on. I am DONE with on-line banking. I have no words adequate to describe the white hot hatred I feel for banks anymore. Banks are operated by paranoid schizophrenics now, and I want nothing to do with the sick b*stards. The very idea that they have some sort of "right" to ask me why I want to send money to ANYONE is beyond belief, and to lock me out of my account for nearly a week now is totally unacceptable.
Chase, I would sign your death warrant without blinking an eye. I HATE YOU. You are not a trustworthy business. You have no interest in serving me, your customer. All you care about is protecting your. bottomline, and it has gotten so outrageous at this point as to be unbelievable. I do NOT owe you a bloody explanation as to why I want to send money to ANYONE. How DARE you b*stards expect me to tell you this in order to access my own f**king money!!!!
Attempted to use my Chase debit card to fill up but card refused as soon as put pin in BUT I do have funds in the account. Then proceeded to fill car up & paid with Halifax card - job done. Chase though have kept the £120 authorisation pending & won’t give it back until 30 days has expired even despite me showing them the evidence I paid by Halifax. They want proof I didn’t spend it on their card but I don’t have any as no proof was handed to me. They can’t force a reversal only after 30 days. If I’d known I would have taken a photo but it doesn’t make sense. The complaints team have just called me & confirmed nothing can be done & offered me £10 compo. Jog on !! So I’m now £120 down for the next 30 days ! My petrol cost me £56 but wasn’t expecting another £120 on the top !!
Chase Manhattan Bank, operating under the domain e.chase.com, is a prominent financial institution providing a wide array of banking and financial services. The company specializes in personal banking, business banking, investment services, and wealth management solutions. With a focus on delivering secure and convenient banking options, Chase serves a diverse clientele, including individual consumers, small businesses, and larger corporations.
The company is known for its comprehensive suite of products, which includes checking and savings accounts, credit cards, loans, and mortgages. Additionally, Chase offers investment services and financial planning resources to help customers achieve their financial goals. As a trusted name in the finance and insurance sector, Chase Manhattan Bank aims to meet the evolving needs of its customers while maintaining a commitment to security and customer service.
