Very great service
Very great service. Only one issue is the app. It needs more attention

eCapital Freight Factoring is a specialty finance lender that provides flexible working capital solutions tailored to the needs of small and medium-sized businesses. The company focuses on delivering fast and efficient access to funding, enabling clients to manage cash flow, invest in growth opportunities, and navigate changing market conditions. With a capacity to fund facilities ranging from $5 million to $250 million, eCapital serves a diverse clientele across North America and the U.K., offering customizable financial solutions that adapt to various business requirements. The company leverages cutting-edge technology and industry insights to streamline the financing process, reducing friction and expediting approvals. By positioning itself as a strategic partner, eCapital aims to empower businesses to thrive in competitive environments, ensuring they have the necessary capital to move forward effectively.
eCapital Freight Factoring receives a mix of feedback from its customers, with many praising the service and support provided by representatives like Johnny McSorley and Alex Sanchez. Reviewers highlight the great experiences they have had, noting the knowledgeable and patient assistance during the onboarding process.
However, there are significant complaints regarding the company's management and communication, with several customers expressing frustration over unresponsive staff and issues with payments. Some users report feeling scammed or mismanaged, particularly concerning contract terms and the handling of invoices. While many appreciate the quality of service, the negative experiences regarding management and operational issues cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 1,000 | 100% | -1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.3 | 12 |
| Sep 24 | 3.1 | 9 |
| Oct 24 | 4.1 | 15 |
| Nov 24 | 2.7 | 13 |
| Dec 24 | 2.3 | 8 |
| Jan 25 | 3.0 | 8 |
| Feb 25 | 4.7 | 115 |
| Mar 25 | 4.1 | 34 |
| Apr 25 | 4.1 | 9 |
| May 25 | 2.7 | 7 |
| Jun 25 | 3.4 | 5 |
| Jul 25 | 4.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“eCapital always provides 5 star service and will go out of their way to help move your operation forward”
“Im not sure when they got over taken by people from a third world country but they have just gotten worse, they think...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Loans & Mortgages.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 1.7 out of 5 (poor) | 3.6 out of 5 (good) | +39% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 1.8 out of 5 (poor) | 1.5 out of 5 (poor) | −19% | 618 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 27 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 |
Bottom line: eCapital Freight Factoring is #4 of 5 on overall rating in this group. On value, Oodle Car Finance scores higher (3.5 vs 1.7).
1,000 reviews of eCapital Freight Factoring. Filter by what matters to you.
Very great service. Only one issue is the app. It needs more attention
There were funding issues with the Portal for eCapital, but Darlene assured us that we would be taken care of. She processed our request right away!
Our account manager, Ruth Duplessis, really takes of our account for us. No matter what it is, Ruth makes sure she get's us the answers and get's the job done in a timely manner.
I’ve been with eCap about 5 yrs…Overall eCap is a pretty good factoring company ups and downs but that’s with all of them…things have been going pretty good the last 6 months or so with my new account manager s/o to Ruth…my previous account manager was great as well, Becky.
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I have been with eCapital for 3 years now, and mostly the experience has been good. The portal needs some help as it has been messing up since you switched to the new system. We are not a big company so when you can't send money or put loads in to get funded its hard to keep trucks moving. My account manager Ruth DuPlessis has always helped in those situation going above the call of duty. If for some reasons she doesn't know the answer to a situation she will find way to get it resolved. I commend her for her performance at eCapital. Also the chat is a good tool for when your account manager is at lunch or not there for the day. You can get good responses there.
Ive been with eCapital for a few years now and I have had very good service and if a problem arose, it was always taken care of quickly. Harshii makes my funding go through weekly and knowing this makes it easier to conduct my business. Thanks to the crew with eCapital!
eCapital tiene muchos trabajadores sin experiencia o gente que simplemente no quiere hacer bien su trabajo. en 3s anos con ellos he tenido infinidad de account managers y problemas con mi cuenta cada semana. Prácticamente cada mes me cambiaban de manager y es un dolor de cabeza. las ultimas managers encargadas de mi cuenta an sido las mejores y mas trabajadoras encargadas que me an tocado que gracias a ellas no he cancelado mi contrato con eCapital. Especialmente Karime Flores.
Good service and attention.
Excellent customer service.
Jorge Cruz know how to explain questions that when I'm speaking to dispatchers I know what to say.
My sales rep Bailley Ensor was outstanding. He made sure he was available to answer my questions and assist with setting up my companies account.
Quick to resolve issues
It's a fairly simple task. I don't care for all the associated fees though.
I was with another factoring company that wasn't a good fit for me. I found eCapital and decided to switch over. I was sold on the expertise of Ryan to join. He was very open and easy to work with, then I met with Meagan over emails and phone calls. She is a sheer delight to work with, her patience, knowledge and kindness is so refreshing. I'm happy to be a part of eCapital.
So far the experience has been good. We are just getting started and anticipate a great relationship.
Great customer service so far. Anytime I've had a question it get answer quickly. The app has been pretty easy to use as well.
Haven't been with ECAPITAL long. But so far things are good.
Great job, very respectfull
they were on top of all of the financing.
Excellent service help made this experience a good one.
eCapital Freight Factoring is a specialty finance lender that provides flexible working capital solutions tailored to the needs of small and medium-sized businesses. The company focuses on delivering fast and efficient access to funding, enabling clients to manage cash flow, invest in growth opportunities, and navigate changing market conditions. With a capacity to fund facilities ranging from $5 million to $250 million, eCapital serves a diverse clientele across North America and the U.K., offering customizable financial solutions that adapt to various business requirements. The company leverages cutting-edge technology and industry insights to streamline the financing process, reducing friction and expediting approvals. By positioning itself as a strategic partner, eCapital aims to empower businesses to thrive in competitive environments, ensuring they have the necessary capital to move forward effectively.
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