Elite Hotels of Sweden operates a chain of quality hotels located across major cities in Sweden, from Kiruna in the north to Malmö in the south. The company focuses on providing high-standard accommodations, catering to both leisure and business travelers seeking comfortable and conveniently located lodging options. With a variety of properties, including luxury hotels and city center locations, Elite Hotels aims to enhance the guest experience through well-appointed facilities and attentive service. The target market for Elite Hotels includes domestic and international tourists, business professionals, and event organizers looking for reliable hospitality services. The company’s portfolio features a diverse range of hotels, ensuring options for different preferences and budgets. Travelers can easily book their stays through the company’s user-friendly website, which showcases the unique features and amenities of each hotel.
Elite Hotels of Sweden receives a mixed reception from its guests, with many praising the beautiful buildings and helpful staff, particularly at locations like Gävle and Luleå. Reviewers highlight the exceptional hospitality and comfort experienced during their stays, often noting the pleasant atmosphere and good service.
However, a significant number of customers express dissatisfaction, citing poor standards and high fees that do not match the quality expected from a four-star hotel. Complaints about inadequate amenities, such as limited dining options and poorly maintained facilities, are common. Some guests feel misled by promotional offers, leading to frustration over perceived value for money. Overall, while there are positive experiences, the negative feedback regarding service consistency and value significantly impacts the hotel's reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 75 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.7 | 6 |
| Jan 25 | — | 0 |
| Feb 25 | 4.0 | 2 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 1.0 | 1 |
| Sep 25 | — | 0 |
| Oct 25 | 5.0 | 1 |
| Nov 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 75 most recent reviews.
“Nöjd med service”
“The Wood Hotel by Elite, Skellefteå I booked a room in the Wood Hotel by Elite in Skellefteå via the Booking mobile...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 2.7 out of 5 (poor) | 100 out of 100 | 3.5 out of 5 (good) | — | 75 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: Elite Hotels of Sweden is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 3.5).
75 reviews of Elite Hotels of Sweden. Filter by what matters to you.
Elit Eden park hotell Östermalm. Slitet och ofräscht rum som luktade cigarettrök (superior). Kontinentalsäng där hela sängen rör sig vid minsta rörelse (var som att ligga i en vattensäng). Fick stötar av sänglampor. Inte bra städat. Fläckar på golv och väggar. Vi var väldigt besvikna.
Elit Eden park hotell Östermalm. Slitet och ofräscht rum som luktade cigarettrök (superior). Kontinentalsäng där hela sängen rör sig vid minsta rörelse (var som att ligga i en vattensäng). Fick stötar av sänglampor. Inte bra städat. Fläckar på golv och väggar. Vi var väldigt besvikna.
Att bo på hotell sommartid brukar vara svalt och skönt. Något man förväntar sig på ett 4 stjärniga hotell. När vi kom in i rummet möts vi av värme, och det knäppande ljudet av en simpel plastfläkt. Kanske något en tidigare boende köpt in i desperation över värmen. Rummet var städat, men under bäddsoffan som barnen låg i låg chipsrester och kvarglömda leksaker.
Quick answers to the questions people ask most.
Elite Hotels of Sweden operates a portfolio of premium hotels across major Swedish cities including Stockholm, Gothenburg, and Malmö. The hotels range from boutique properties to larger business hotels, catering to both leisure and corporate travelers.
Reservations can be made through the official Elite Hotels website, by calling the hotel directly, or through various online booking platforms. It's recommended to book directly with the hotel for the best rates and exclusive offers.
Yes, most Elite Hotels properties feature conference rooms and meeting facilities equipped for business events. Facilities typically include audiovisual equipment, catering services, and dedicated event coordination staff.
Cancellation policies vary by hotel property and rate type, but generally allow free cancellation up to 24-48 hours before arrival. Specific terms and conditions are provided during the booking process and may differ for special rates or packages.
Pet policies vary by individual hotel property within the Elite Hotels portfolio. Guests should contact their specific hotel directly to inquire about pet accommodations and any associated fees or restrictions.
Elite Hotels offers a membership program that provides benefits such as room upgrades, late checkout, and exclusive offers. Members can earn points on stays and enjoy various perks depending on their membership level.
Most Elite Hotels feature on-site restaurants, bars, and room service options. The dining concepts vary by location, ranging from casual bistros to fine dining establishments showcasing local Swedish cuisine.
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Polarized pattern: few middle ratings. 39% of recent reviews are 4–5★ and 49% are 1–2★.
Yes, complimentary Wi-Fi is typically available throughout Elite Hotels properties including guest rooms and public areas. Some properties may offer premium high-speed internet options for business travelers.
Standard check-in time is typically 3:00 PM and check-out is 12:00 PM, though times may vary by property. Early check-in and late check-out may be available upon request and subject to availability.
Transportation services vary by hotel location and proximity to airports. Some properties may offer shuttle services or can arrange transportation, while others are conveniently located near public transit connections.
Elite Hotels is committed to accessibility and most properties offer accommodations for guests with disabilities. Specific accessibility features vary by hotel, so guests should contact the property directly to discuss their needs.
Customer service can be reached through the contact information provided on the Elite Hotels website, including phone numbers and email addresses. Each individual hotel also has direct contact information for property-specific inquiries.
Elite Hotels of Sweden operates a chain of quality hotels located across major cities in Sweden, from Kiruna in the north to Malmö in the south. The company focuses on providing high-standard accommodations, catering to both leisure and business travelers seeking comfortable and conveniently located lodging options. With a variety of properties, including luxury hotels and city center locations, Elite Hotels aims to enhance the guest experience through well-appointed facilities and attentive service. The target market for Elite Hotels includes domestic and international tourists, business professionals, and event organizers looking for reliable hospitality services. The company’s portfolio features a diverse range of hotels, ensuring options for different preferences and budgets. Travelers can easily book their stays through the company’s user-friendly website, which showcases the unique features and amenities of each hotel.
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