Exodus is a leading bitcoin and cryptocurrency wallet service that enables users to buy, swap, and manage a diverse portfolio of digital assets. Established in 2015, the platform has gained the trust of millions of customers by providing a secure and user-friendly experience for both seasoned crypto investors and newcomers. Exodus supports over 1,000 cryptocurrencies, including major assets like Bitcoin, Ethereum, and USDT, making it a versatile choice for individuals looking to engage in the growing world of digital currencies. The company offers features such as seamless swaps between thousands of assets, direct buying and selling of cryptocurrencies using various payment methods, and staking options that allow users to earn rewards on their holdings. Exodus prioritizes security with advanced measures like device-based passkey protection, as well as compatibility with hardware wallets like Ledger and Trezor. The platform appeals to a wide range of customers, from casual users to dedicated crypto enthusiasts, seeking a reliable and efficient way to manage their crypto investments.
Exodus receives a mix of praise and criticism from users regarding its cryptocurrency wallet services. Many reviewers commend the wallet for its excellent customer support, highlighting the responsiveness and helpfulness of the staff.
Users appreciate the wallet's security features and ease of use, often noting positive experiences with transactions across devices. However, a significant number of complaints arise concerning account security and access issues, with some users reporting scams and unauthorized access to their wallets. Critics express frustration over the lack of two-step verification and poor communication from support during critical situations. Overall, while Exodus is recognized for its strong customer service and user-friendly wallet, concerns about security and account management persist.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 3.8 | 18 |
| Aug 25 | 3.7 | 27 |
| Sep 25 | 4.2 | 15 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great wallet with amazing support”
“Had Exodus had a two-step verification process in place I would've been notified a strange device was trying to acces...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Crypto Wallets.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 3.9 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 60 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 25 | |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | — | 62 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | 20 | |
| 5.0 out of 5 (good) | 50 out of 100 | — | — | 6 |
Bottom line: Exodus is #3 of 5 on overall rating in this group.
60 reviews of Exodus. Filter by what matters to you.
I'm new to crypto and just got scammed $2000. He accessed my digital wallet and cleaned it out! Had Exodus had a two-step verification process in place I would've been notified a strange device was trying to access my account and alerted me!
This wallet is the scummiest, most unsafe, worst wallet overall. Backstory: I installed this wallet only on my phone. I created my portfolio and had writen down the seed phrase on a piece of paper. Never saved it online, never saved it anywhere on my computer on the internet in general. The wallet has no security... U only have the pin number you set and maybe enable your fingerprint. There is no 2 step authentication for legit anything. You don't get any emails, sms messages, authenticator prompts... Nothinggggg.... Basically the wallet is "safe" with a seed phrase. So if anyone has a software that run all day trying seed phrases they can get in your wallet. I deposited 150€ of Tron and set my phone to charge next to me while I was gaming on my computer. One hour later it said the funds have been sent to another account. I panicked and contacted support (only email support and they say 24/7 even though they need 2 days to answer) but they gave me the usual spiel that they cant give me my funds back and that is not their fault and that there is nothing they can do. I gave them all the receipts all the info and nothing. They can chack that the account that recieved the funds eas literally a week old and that is so sus. Legit no protection. If u are going to use a wallet, use Kraken on Coinbase. Never use Exodus because this is the worst decision u will ever make.
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Hello. A year ago (in October 2024) I did a swap from Bitcoin to Ethereum via Exodus ( Order ID OWYUJV ) n.exchange The funds were held for verification, they requested KYC, an interview, supporting documents, a passport. ABSOLUTELY EVERYTHING WAS PROVIDED. I can confirm this, download all the correspondence from the mail for you. The exchanger just started IGNORING me ABSOLUTELY everywhere, at the mail, on their website in the live chat. When mentioning the swap request number in the chat on the exchanger's website, the n.exchange operator simply leaves the chat. (I can also confirm) What should I do now? You provided the swap and now i am being ignored for over 6 months, what should i do now? your partner has not responded to any emails in 6 months
My account access was suddenly restricted. I would’ve appreciated better communication from support.
Jag vill varna andra Exodus-användare som köper via MoonPay. En plånbok dök upp i MoonPay-appen med både MoonPays namn och logga, tillsammans med köp- och sälj-knappar. MoonPay har nu själva erkänt att detta kan ske automatiskt, även om plånboken i själva verket är extern och inte kontrolleras av dem. Detta är mycket vilseledande och kan leda till att man skickar pengar till en adress man inte har kontroll över. Jag rapporterade detta redan i november 2023 men väntar fortfarande på att MoonPay ska ge en teknisk förklaring. Var försiktiga när ni använder MoonPay via Exodus
Waited way too long for a response — super disappointing.
Rip off.Liars and thieves SCAM
Bonjour, J'ai déposé environ 4.000 € sur exodus. Ils y sont restés une semaine et un matin "Bitcoin = 0 - USDC = 0"... mes sous, envolés ou, tout simplement "volés"... Depuis, j'attends qu'on les retrouve et, surtout, qu'on me les recrédite. Je pense que je vais attendre longtemps... Question : A quoi sert ma phrase secrète de 12 mots si on peut me piquer les sous avec autant de facilité ? Bien sûr, On me dira que c'est de MA FAUTE, même si je suis le seul à me connecter sur exodus et si mon mot de passe n'a jamais été divulgué. Mais bon... j'attends un miracle.
🚨 1000 ETH STOLEN with Exodus Swap. 3 Months ago I've swapped using Exodus' Third Party Provider - Changelly (My Order ID: g99lmuhdliglcx27x] and the problem is that I still haven't recovered a single penny, funds even got "sent out" by them. I've reached out to stealthgates.com and they've helped me to get in touch with Changelly yesterday, they haven't yet reimbursed me yet, but started stopping to ghost me atleast, anyway please stay away of this scam scheme. A lot of people are affected, I was too.
I recently experienced a devastating loss in TRX—not because I entered my seed phrase somewhere shady, but due to Exodus seemingly mishandling an incoming micro-deposit from an unknown source. Here’s what happened: • I received a small unexpected TRX deposit from an unknown wallet. It seemed harmless at first—just a few TRX, supposedly from airdrop or test transfer. • Shortly after, an unauthorized withdrawal cleared out a large portion of my balance without my approval. The culprit transaction was: Hash: 5c5e8da255c5f14ee9020d870132eed497f7b9375bff46d7cac2e0bcf17dd1df This transaction represented a withdrawal from my wallet that I didn’t authorize (i.e. no interaction confirming it from my end). It appears the small deposit somehow triggered an exploit or a permission that allowed toxins or malicious contract logic to empty the account. ⸻ ⚠ Why I’m Holding Exodus Accountable: • No alert or confirmation prompt: Exodus showed zero warning when the withdrawal executed. No sign of a suspicious contract or permission grant. • No isolation for unknown incoming TRX: Even a minor deposit triggered a withdrawal event—something wallets like MetaMask, Binance Wallet, or hardware wallet interfaces typically alert on (e.g., token approvals, new contract interactions). • Support was unhelpful: When I contacted Exodus, they said they couldn’t help since it wasn’t due to phishing. They offered no recourse or explanation. • Lack of advanced safeguards: No transaction signing protections, no per-contract whitelists, no revoke feature for weird incoming tokens or micro‑deposits. ⸻ 📉 Full Impact and Frustration: Because Exodus didn’t warn me, I lost all the crypto and live savings in the wallet. It’s not just about human error—it’s about software design that fails when unexpected tokens or contracts interact with a wallet. I should not lose funds because I happened to receive random TRX.
Le 22 juillet 2025 à 7h52 ma femme s'est fait voler 3000€ de crypto sur ce wallet. Son smartphone Apple est hyper sécurisé,elle n'a jamais communiqué son identifiant ni clefs Le service client fait le mort Curieusement j'ai constaté que se n'est pas la 1ere fois que cela arrive L'argument qu'ils développent sur playStore c'est qu'ils ne sont responsables de rien 🤣🤣🤣 et que c'est l'utilisateur qui a toujours tort Ils pensent qu'ils sont au dessus de la loi en volant sans avoir à justifier ou apporter les preuves d'une investigation de leur part. Oui j'affirme ici et je pense que de nombreuses personnes pensent comme moi que ce sont des voleurs
Not a good experience ! Use instead of legibly above.
Exodus is a leading bitcoin and cryptocurrency wallet service that enables users to buy, swap, and manage a diverse portfolio of digital assets. Established in 2015, the platform has gained the trust of millions of customers by providing a secure and user-friendly experience for both seasoned crypto investors and newcomers. Exodus supports over 1,000 cryptocurrencies, including major assets like Bitcoin, Ethereum, and USDT, making it a versatile choice for individuals looking to engage in the growing world of digital currencies. The company offers features such as seamless swaps between thousands of assets, direct buying and selling of cryptocurrencies using various payment methods, and staking options that allow users to earn rewards on their holdings. Exodus prioritizes security with advanced measures like device-based passkey protection, as well as compatibility with hardware wallets like Ledger and Trezor. The platform appeals to a wide range of customers, from casual users to dedicated crypto enthusiasts, seeking a reliable and efficient way to manage their crypto investments.
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