Great wallet with amazing support
Great wallet with amazing support

Exodus is a leading bitcoin and cryptocurrency wallet service that enables users to buy, swap, and manage a diverse portfolio of digital assets. Established in 2015, the platform has gained the trust of millions of customers by providing a secure and user-friendly experience for both seasoned crypto investors and newcomers. Exodus supports over 1,000 cryptocurrencies, including major assets like Bitcoin, Ethereum, and USDT, making it a versatile choice for individuals looking to engage in the growing world of digital currencies. The company offers features such as seamless swaps between thousands of assets, direct buying and selling of cryptocurrencies using various payment methods, and staking options that allow users to earn rewards on their holdings. Exodus prioritizes security with advanced measures like device-based passkey protection, as well as compatibility with hardware wallets like Ledger and Trezor. The platform appeals to a wide range of customers, from casual users to dedicated crypto enthusiasts, seeking a reliable and efficient way to manage their crypto investments.
Exodus receives a mix of praise and criticism from users regarding its cryptocurrency wallet services. Many reviewers commend the wallet for its excellent customer support, highlighting the responsiveness and helpfulness of the staff.
Users appreciate the wallet's security features and ease of use, often noting positive experiences with transactions across devices. However, a significant number of complaints arise concerning account security and access issues, with some users reporting scams and unauthorized access to their wallets. Critics express frustration over the lack of two-step verification and poor communication from support during critical situations. Overall, while Exodus is recognized for its strong customer service and user-friendly wallet, concerns about security and account management persist.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 25 | 3.8 | 18 |
| Aug 25 | 3.7 | 27 |
| Sep 25 | 4.2 | 15 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great wallet with amazing support”
“Had Exodus had a two-step verification process in place I would've been notified a strange device was trying to acces...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Crypto Wallets.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 3.9 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 60 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 25 | |
| 1.5 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | — | 62 | |
| 3.4 out of 5 (fair) | 100 out of 100 | — | — | 20 | |
| 5.0 out of 5 (good) | 33 out of 100 | — | — | 6 |
Bottom line: Exodus is #3 of 5 on overall rating in this group.
60 reviews of Exodus. Filter by what matters to you.
Great wallet with amazing support
Exodus provides not only an excellent wallet service and cold wallet integration, but also an extensive customer service. I highly recommend them.
Excellent secure crypto wallet with responsive support!
Jason was a great help! Diagnosed and help me to fix my problem!! Great Service and Communication
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Good customer support
I have been using Exodus since mid-2021 and it's been nothing but amazing. I've found it very easy to send and receive crypto from all of my devices. I couldn't recommend it enough for a easy to use mc (multichain) wallet. Support have been fast and very helpful my issues, and even gave me a decent compensation one time for when a bug I was facing.
Outstanding Customer Support - when I asked a question, the agent promptly gave me a full and detailed response. So helpful! So insightful. Thanks Julio !
I bought a new Windows 11 computer because of Microsoft's decision to stop supporting Windows 10. I had opened an Exodus wallet account several years ago with my Windows 10 computer and when I fired up my new 11 computer, I discovered that my Exodus wallet didn't have the LTCs in it anymore. Well, I discovered that as long as you keep your 12 word Exodus wallet recovery phrase, you can recover your wallet and all of its' contents even if you get a new computer. To me, it's amazing! When you download Exodus on your new computer you'll see an option to Recover Your Wallet, but it is CRITICAL that you know the recovery phrase that you created when you first got your Exodus wallet. Don't lose those twelve words and your cryptos will ALWAYS be safe with an Exodus wallet!
I’ve always had great experiences with the customer service. Very quick to reply and so friendly :)
Great . Fast and friendly
Amazing Team , very prompt with all questions . Gave answer and solved the issues I had . Thanks Team your the best 😄🙏
Amazing customer service! Had a problem with unstaking tokens, got an immediate reply from customer service that resolved my issue.
Exodus Wallet is top notch with the best customer service.
Exodus is a leading bitcoin and cryptocurrency wallet service that enables users to buy, swap, and manage a diverse portfolio of digital assets. Established in 2015, the platform has gained the trust of millions of customers by providing a secure and user-friendly experience for both seasoned crypto investors and newcomers. Exodus supports over 1,000 cryptocurrencies, including major assets like Bitcoin, Ethereum, and USDT, making it a versatile choice for individuals looking to engage in the growing world of digital currencies. The company offers features such as seamless swaps between thousands of assets, direct buying and selling of cryptocurrencies using various payment methods, and staking options that allow users to earn rewards on their holdings. Exodus prioritizes security with advanced measures like device-based passkey protection, as well as compatibility with hardware wallets like Ledger and Trezor. The platform appeals to a wide range of customers, from casual users to dedicated crypto enthusiasts, seeking a reliable and efficient way to manage their crypto investments.
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