Dostawa i odbiór auta zgodnie z…
Dostawa i odbiór auta zgodnie z umówionymi terminami. Bardzo miła obsługa. Polecam

Express Car Rental is a Polish car rental service that provides a wide range of vehicles for both short-term and long-term rentals. Catering primarily to individuals and businesses across Poland, the company offers various car categories, including compact cars, sedans, SUVs, and vans, ensuring options for different customer needs. Users can easily book a vehicle through the company's website or mobile application, allowing for convenient pick-up and drop-off at any location. The company emphasizes flexibility and convenience, with a straightforward rental process that includes options for regular bookings without extensive formalities. Express Car Rental is committed to enhancing customer experience by providing a diverse fleet of vehicles at competitive rates, making it a suitable choice for travelers, locals, and businesses seeking reliable transportation solutions.
Express Car Rental receives a mixed reception from customers, with a significant number praising the service while others express serious concerns. Many reviewers highlight the reasonable prices and commend the staff's helpfulness, noting positive experiences with car pickups, especially at Krakow Airport.
However, a substantial number of complaints focus on poor customer service, including long wait times for vehicle delivery and issues with vehicle quality, such as receiving damaged cars. Customers also report frustration with the lack of a physical office at airports, leading to confusion and delays. Additionally, some mention unexpected fees and difficulties in communication. Overall, while many appreciate the affordability and service, the recurring issues with vehicle condition and customer support leave a negative impression for others.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,003 | 100% | -2.4 | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.5 | 215 |
| Dec 24 | 4.4 | 192 |
| Jan 25 | 4.4 | 263 |
| Feb 25 | 4.5 | 177 |
| Mar 25 | 4.4 | 132 |
| Apr 25 | 3.4 | 5 |
| May 25 | 1.5 | 8 |
| Jun 25 | 2.5 | 6 |
| Jul 25 | 2.4 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We picked our car up from Krakow train station and dropped it off 8 days later at Gdansk airport”
“1) I made the order through booking, I had to pay insurance twice to reduce the deposit from 5000 to 500”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.3 out of 5 (fair) | 4.0 out of 5 (good) | −3% | 1,003 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.1 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.6 out of 5 (good) | 4.4 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | — | 4.8 out of 5 (good) | — | 998 |
Bottom line: Express Car Rental is #4 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 4.0).
500 reviews of Express Car Rental. Filter by what matters to you.
Dostawa i odbiór auta zgodnie z umówionymi terminami. Bardzo miła obsługa. Polecam
Jestem bardzo zadowolona z uslug , szybko i skutecznie,bez zbędnych pytań, zawsze na czas
Ogólnie wszystko było ok. Sprawna i miła obsługa przy odbiorze i zwrocie auta, szybko wszystko załatwiliśmy. Jedyna moim zdaniem rzecz do poprawy to zwrot auta - poziom paliwa. Lepiej by było dostać pełen bak i tak zwrócić. Zapewne zwracacie uwagę tylko na uszkodzenia szyby i opon przy zwrocie ale w czasie odbioru znaleźliśmy z waszym pracownikiem 8 uszkodzeń których nie było wcześniej dodanych do systemu. Klienci mogą różnie odbierać takie sytuacje. Auto było w pełni sprawne, czyste i spełniało swoje zadanie.
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Bardzo szybko otrzymałem auto zastępcze z Express Car Rental z uwagi na awarię mojego auta. Mimo, że naprawa trwała półtora tygodnia, wypożyczalnia bez problemu przedłużała wynajem w porozumieniu z moim ubezpieczycielem. Zwrot nastąpił w miejscu, które dla mnie było dogodne. Odbył się szybko, profesjonalnie i miło.
Prosta procedura odbioru i oddania samochodu, atrakcyjna cena, miła, profesjonalna obsluga
Auto otrzymałem czyste (choć z małą ilością paliwa - tak żeby dojechać do stacji). Odebranie jak i zdanie samochodu przebiegło bez problemów. Firma zrobiła to w taki sposób, jak powinny robić inne firmy - szybko, sprawnie i bez problemowo. Przedłużenie najmu też nie było problemem. Wiadomo, że jakieś drobnostki można by uznać za minus, do czegoś można się przyczepić - ale to jest szukanie na siłę - jeśli normlanie podchodzisz do takich usług, szukasz normalnego podejścia, to możesz śmiało korzystać.
Sprawnie, szybko, rzetelnie
Express Car Rental is a Polish car rental service that provides a wide range of vehicles for both short-term and long-term rentals. Catering primarily to individuals and businesses across Poland, the company offers various car categories, including compact cars, sedans, SUVs, and vans, ensuring options for different customer needs. Users can easily book a vehicle through the company's website or mobile application, allowing for convenient pick-up and drop-off at any location. The company emphasizes flexibility and convenience, with a straightforward rental process that includes options for regular bookings without extensive formalities. Express Car Rental is committed to enhancing customer experience by providing a diverse fleet of vehicles at competitive rates, making it a suitable choice for travelers, locals, and businesses seeking reliable transportation solutions.
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