Fandango is an online movie ticketing platform that allows customers to purchase tickets for movie theaters across the United States. The service provides movie showtimes, theater locations, and enables advance ticket purchases through their website and mobile app. Fandango also offers movie information, trailers, and reviews to help customers make viewing decisions.
Reviewers generally appreciate Fandango for its convenience and efficiency in planning movie outings. Many find the ability to reserve specific seats and access movie trailers and reviews helpful, especially for busy weekends or popular releases.
Customers highlight the ease of purchasing mobile tickets, eliminating the worry of losing paper tickets. However, a common complaint is the high convenience fees, which some describe as "ridiculous" and "overpriced," particularly when compared to purchasing directly from theaters. While the service is often reliable, there are mentions of occasional app issues, such as slow loading times and crashes during checkout. Overall, Fandango is seen as a great tool for movie planning, though the added fees can be a significant drawback for some users.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 2.6 out of 5 (poor) | 100 out of 100 | +9% | 424 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | — | 1,002 |
12 reviews of Fandango. Filter by what matters to you.
7 months ago
Does what it's supposed to do but those fees are ridiculous. Paying $2-3 extra per ticket just to buy online feels like a rip-off, especially when the theater's own website often has the same function... See more
7 months ago
Perfect when you want to guarantee seats for opening night or popular movies. The seat selection feature is really helpful. Wish they had better deals or loyalty rewards program though.
7 months ago
Absolutely essential for weekend movie trips when theaters get packed. Being able to reserve specific seats ahead of time is a game changer. The movie trailers and reviews on the app are a nice bonus... See more
7 months ago
Tickets were sold out at the theater but I found some available on Fandango. Super quick checkout process and got my confirmation right away.
Quick answers to the questions people ask most.
Fandango is an online movie ticket platform that allows you to purchase tickets in advance for theaters nationwide. You can browse showtimes, select seats, and buy tickets for current and upcoming movies through their website or mobile app.
Visit Fandango.com or download their mobile app, search for your desired movie and theater, select your showtime and seats, then complete your purchase with a credit or debit card. You'll receive a confirmation email with your ticket details.
Fandango's customer service is available 24/7 through their website's help center and chat support. For phone support, they're typically available during standard business hours, though specific times may vary.
Fandango generally doesn't offer refunds for purchased tickets, as stated in their terms of service. However, they may make exceptions for technical errors on their end or if a movie is cancelled by the theater.
Yes, Fandango charges a convenience fee for each ticket purchased through their platform. The fee amount varies by theater and location, and will be clearly displayed before you complete your purchase.
You can show your mobile ticket on your smartphone at the theater, or print your confirmation email. Many theaters also have kiosks where you can scan a barcode or enter your confirmation number to print physical tickets.
Fandango VIP is their free rewards program that lets you earn points for ticket purchases and other activities. Points can be redeemed for discounts on future movie tickets, and members receive exclusive offers and early access to certain tickets.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Does what it's supposed to do but those fees are ridiculous. Paying $2-3 extra per ticket just to buy online feels like a rip-off, especially when the theater's own website often has the same functionality.
Perfect when you want to guarantee seats for opening night or popular movies. The seat selection feature is really helpful. Wish they had better deals or loyalty rewards program though.
Absolutely essential for weekend movie trips when theaters get packed. Being able to reserve specific seats ahead of time is a game changer. The movie trailers and reviews on the app are a nice bonus for deciding what to see.
Tickets were sold out at the theater but I found some available on Fandango. Super quick checkout process and got my confirmation right away.
I've used Fandango probably 50+ times over the years and it's been great. Had one time where the app crashed during checkout and I lost my selected seats, which was frustrating. Customer service was helpful though and got it sorted out. The convenience usually outweighs any occasional technical hiccups.
No more worrying about losing paper tickets! Everything is right on my phone and the QR codes scan perfectly at the theater. Super convenient and eco-friendly too.
Makes movie planning so much easier! Can browse all the theaters and times in one place. The fees are annoying though - adds like $3-4 per ticket which really adds up for a family.
Sometimes it's great, sometimes frustrating. Love the convenience when everything works smoothly. Had a few times where the payment processing was slow or seats I selected weren't actually available. Customer service is hit or miss depending on who you get.
The service itself works well and I like seeing all showtimes in one place. Those convenience fees really hurt though, especially for multiple tickets. Sometimes I just go to the theater directly to save money.
The website works fine but the mobile app is pretty clunky and slow. Takes forever to load sometimes and the interface feels outdated. When it works though, it's convenient for last-minute ticket purchases.
Really helpful when coordinating movie nights with friends. Can easily share showtimes and everyone can see what's available. The reminder notifications are useful too so you don't forget about your tickets.
Love being able to buy tickets in advance and skip the box office lines. The app is really user-friendly and I can see showtimes for all theaters in my area. Only downside is the convenience fees, but honestly it's worth it for popular movies that sell out.
Fandango typically doesn't allow ticket exchanges after purchase, as this depends on individual theater policies. You would need to contact customer service to discuss your specific situation, though options may be limited.
Fandango partners with most major theater chains including AMC, Regal, Cinemark, and many independent theaters across the United States. You can search by location on their website to see participating theaters in your area.
You can typically purchase tickets as soon as theaters release their showtimes, which is usually a few days to a week in advance for regular movies. For highly anticipated releases, tickets may be available several weeks or even months ahead of the release date.
Fandango is an online movie ticketing platform that allows customers to purchase tickets for movie theaters across the United States. The service provides movie showtimes, theater locations, and enables advance ticket purchases through their website and mobile app. Fandango also offers movie information, trailers, and reviews to help customers make viewing decisions.
