Fidelis Legal Services Limited is a business services company that appears to operate in the legal services sector. The company likely provides legal support services, consultancy, or related professional services to businesses and organizations. As a limited company, it operates as a formal corporate entity offering specialized legal or compliance-related solutions.
Fidelis Legal Services Limited receives a mixed response from customers, with a notable 75% of reviews being positive. Many reviewers praise the helpfulness and professionalism of the staff, highlighting their ability to explain complex legal matters clearly and provide supportive service during difficult times.
Positive experiences often mention the team's understanding nature and the thoroughness of their processes. However, a significant number of critical reviews express frustration over high staff turnover, leading to a lack of continuity in case management. Customers report feeling uncommunicated with and stressed due to repeated changes in case handlers, which detracts from their overall experience. Additionally, some clients voice concerns about rising fees for will management.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 91 | 100% | -1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 4 |
| Sep 24 | 4.9 | 10 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 2.3 | 3 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 91 most recent reviews.
“Such great service”
“This review demanded data to verify my claims as a customer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.3 out of 5 (fair) | 2.2 out of 5 (poor) | — | 91 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | — | — | 1,078 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | — | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 3.6 out of 5 (good) | +2% | 692 |
Bottom line: Fidelis Legal Services Limited is #5 of 5 on overall rating in this group. On delivery, Knights Professional Services scores higher (5.0 vs 3.3).
91 reviews of Fidelis Legal Services Limited. Filter by what matters to you.
Over a year ago
If I could give this company a - I absolutely would. I can not believe how unprofessional they are, they show no empathy at all at all time which is already difficult enough. You literally have to beg... See more
Over a year ago
Our family has been severely impacted by an unprecedented level of staff turnover. Over the two-year duration of our case, we have been informed that three different case handlers assigned to our matt... See more
Over a year ago
Slow and uncommunicative. High staff turnover means you feel like you're starting again each time you have to deal with someone new. A very stressful experience.
Over a year ago
In 2017 we setup the simplest will. No children married 28yr to 34yrs when she past. Very simple wishes our estate goes to her mother and brother if we both die. End. One of us left it goes to the sur... See more
Quick answers to the questions people ask most.
Fidelis Legal Services Limited offers comprehensive legal services including corporate law, contract drafting and review, employment law, commercial litigation, and business compliance matters. They specialize in serving small to medium-sized businesses and individual clients with professional legal representation.
Our office hours are Monday through Friday, 9:00 AM to 5:00 PM. We also offer scheduled appointments outside regular hours for urgent matters or client convenience.
You can reach us by phone during business hours, email us through our contact form, or visit our office for an in-person consultation. Initial consultations can be scheduled by calling our main office number.
Yes, we provide a complimentary 30-minute initial consultation to discuss your legal needs and determine how we can assist you. This allows us to understand your situation and provide you with an overview of our services.
We offer flexible fee arrangements including hourly rates, flat fees for specific services, and retainer agreements depending on the nature of your legal matter. Payment options include cash, check, and major credit cards.
While we primarily serve clients in our immediate geographic region, we can handle certain matters in other jurisdictions depending on the case requirements. We'll discuss jurisdictional considerations during your initial consultation.
The timeline varies significantly depending on the complexity of your case, court schedules, and other parties involved. We provide estimated timelines during our initial consultation and keep clients updated throughout the process.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
If I could give this company a - I absolutely would. I can not believe how unprofessional they are, they show no empathy at all at all time which is already difficult enough. You literally have to beg to get any information out of them, ring up daily to push them to do their job, you are not allowed contact with the agent and you are made to feel like you shouldn’t be asking questions on the situation. Kept in the dark the whole way along and given snotty emails back. The house was sold and the new owners had already put a to let sign up, but we were not told the house was sold and was only aware of this because we went around to my late mothers house to find the sign up. When finally discussed, all of a sudden it had sold and the signing of contracts was taking place 😡. ( my opinion the funds were being held and gaining interest). I could go on and on with the negative actions of this company. My mother and father would be turning in their graves if the knew what we have had to endure due to this shambles of a firm. AVOID for the sake of your loved ones!!
Our family has been severely impacted by an unprecedented level of staff turnover. Over the two-year duration of our case, we have been informed that three different case handlers assigned to our matter have departed the firm. This constant change has led to significant disruption and a complete lack of continuity. Despite continuous efforts to contact the firm via both email and telephone over the past two years, we have consistently failed to receive substantive updates or clear answers regarding the progress of our case. The repeated loss of assigned handlers without adequate handover or proactive communication from the firm demonstrates a profound lack of accountability and transparency. The prolonged nature of this issue, spanning two years without resolution or even consistent communication, is entirely unprofessional. The firm's inability to maintain stable case management and provide timely information falls far below expected professional standards. I would not recommend Fidelis unless you want to be waiting years for answers.
Slow and uncommunicative. High staff turnover means you feel like you're starting again each time you have to deal with someone new. A very stressful experience.
In 2017 we setup the simplest will. No children married 28yr to 34yrs when she past. Very simple wishes our estate goes to her mother and brother if we both die. End. One of us left it goes to the surviving partner... simple, loving, caring. These lovely people have basically passed me over to the sister company their term they are owned by the same people therefore same company to my mind and my treatment will brpe yours. However Trish thinks i incorrect and wrong. Simpler law has nothing to do with Fidelis. Yet she is friends with the person doing my case in Fidelis because they are in the same building. Who's employing whom? I wasn't given a choice nor was i going to be treat differently. I was told if i had issues call simpler law. I did several times. Call both you will get the same reception staff, and know further. You would indeed ask if there is any oversight from either company. A plan of action? Indeed i have been told to demand a full breakdown and a ime limit. These have never been given on paper only verbally and they aren't worthy the breath used. All my paperwork has The planning crowd on it. This review demanded data to verify my claims as a customer. They said i was not, even had me questioning my connection to Simpler law. 30th April i had a 55 min call, they knew everything. It's amazing you get a response when you go public, they actually care, about Simpler law only, second phone call she forcefully asked me to remove my review as it's mostly complaining about Fidelis. I can do as i wish with them! However she only offered her word to assist and 25 months of abuse that has less that negative value. See as a laymen you can twist the truth and law as you wish. But as a human logic and complex thoughts atill say this. I got a will, it was used as all will be. I was treated to the same treatment as all and that service is provided by the people i called simpler law. they are the same company planning crowd, they split and call themselves different names… not at all suspiciou. Plus they are owned by the same company that now owns 4 companie. Therefore in our eyes they are the full conclusions of the same service written and action of will. I paid a subscription fee to them for the full awful service. I do not think I'm wrong. However I think that the actions taken thus far screams this. Simpler law needs a clean image to attract new customers Into the trap. So new name and hidding the relationship to the other. Haven't heard of Google or company house that shows everything in 30 seconds. But not that bright. Fidelis is a God awful mess of staff turn over and laziness and you get a feeling that it's on purpose because nothing changes. Complaining about different case manager on my 13th. Emails and phone calls should be weekly. Lol yeah I was told that… yeah that doesn't last past the second I have gone 97 days without contact. Zero change. Waiting for others to do their work for them. A chat actually informed me that these so called professionals actually have no access different to us. They are treated with less respect and as an annoying task. How can you be a professional when you are less effective than me? The time limits have been 6 months after probate, October, April at latest. AI crunching numbers and saying these people have a high turnover, aren't under the correct ruling of law they operate under a different system that is service based and the toothless trading standards. Which will take 12 months minimum. plus the protection certificates and governing bodies are fake and worthless. Called everyone of them, never heard of all 3 company names. They brushed it off saying their customer could be a partner who does private work put in on there. Does it protect me i asked? No! Then it's a lie and fake advertising, making your little symbol worthless and pointless when seen then? Silence! 25 months and counting (27th March 2023 my wife passed.) Last call was 9 weeks ago but she was nice and the 13th person on my case. She it still there but no communication or progress on a thing i could sort out in 5hrs and have a nap. Why because i did them both. Issue is proof to this company that it's been done. Trust me i can go on and you wouldn't believe the stupid reasons and things i have done. They are frankly excuses and eight year old would think was smart. Yet smack of time wasting and beneath contempt. If You are still undecided about employing these people to act on your behalf you have either not understood what has been said due to lack of research or you don't know enough to make the decision yet. I strongly suggest you put in the leg work. Or if you hate the people who are going to gain from your death feel free to continue with this company they are a perfect revenge.
5 stars all the way what a fantastic team very professional and understanding the person who was dealing with my case needs a medal it went backwards and forwards from mistakes from other professionals that she did not let lie and got my case sorted for me after a lengthy time in waiting and numerous complaints she was 100%committed in getting it resolved and that she did I can't thankyou enough for dealing with it as I was going through a very hard time myself
Staff leaving then nobody contacts so end up chasing them which is completely wrong. Now left in limbo again. It's cruel as I'm still grieving my mother and just want to put everything behind me. Very poor.
Such great service. Can’t recommend enough. Will be using again.
Terrible experience
Myself and my family have been dealing with this service for over 3 years now since my late father passed. In that time we have had a change over of 4 case managers. None of which we was advised of unless we made contact chasing them up. One of them told us they had send off for the grant of probate which would take 6 months. We then found out that person had left the company and had not applied for the “will of probable” so we then had to wait for to to be reset. This took us back another year. To this day they haven’t called formally written to any of us to advise of of our inheritance. I am now in a battle with them to release my share of my inheritance. They have released to all my siblings but not to me sharing they need to ensure they have some funds left on the account incase they have over paid us. But I have not be paid my 9% while everyone else has. So I am now seeking legal action from the legal ombudsman stay away from this company. They never return calls or emails so I am unable to get a clear answer and I’m over three years they claim they still are unable to know what the estimate estate is worth even they they have paid most of the people names in the will. Apparently an interim payment. What of nearly 500,000 stay clear of them
I have had a reply from our fantastic firm of conveyancers regarding the sale of our late father's house. Fidelis stated in their recent reply: "Additionally, in your case, the solicitor you chose to handle the sale of the property took 12 days to send us the completion statement, and then a further month before releasing the funds." Our conveyancers state: "Having looked into this for you I can confirm that the net sale proceeds were sent to Fidelis on 11/07/24 in accordance with the ledger entry below" (unfortunately, I can not attach the screenshot they sent but have sent it to Fidelis.) They added, "You may recall that completion occurred later than expected, so your buyers solicitors paid a late completion penalty of £102.33 This was missed off the original completion statement in error but was sent to Fidelis on 21/08/24." Fidelis' deliberate misrepresentation of facts speaks volumes about their lack of integrity, professionalism, customer care, and compassion for a grieving family. To be clear, Fidelis has had possession of the sales proceeds (in excess of £400,000) since the 11th July 2024. To anyone thinking about using Fidelis I would say, do not have dealings with this company - the stress, emotional toil and financial strain they are putting us under is immense. To Fidelis I would say, respond to my yet unanswered complaints of 22nd August and 23rd September 2024, do your job and release the funds - your arrogance and dismissive attitude is harming your reputation. I would then be able to post a positive reply that the matter is concluded.
Very helpful explaining things easy to understand always took time explore different options for myself and family also never pushed anything I didn't need
Straight forward, explained what was going on, hopefully covers everything we require. Only complaint is the cost of looking after my will has gone from £50 yearly to £17.99 per month.
The whole process that Fidelis Legal use is customer friendly, very informative and professional when asked to explain any info I did not understand. I was kept in the loop with progress of my claim.
Helpful service all information given and explained well.
The agent was a lovely lady. She explained everything clearly with no pressure. It was something I needed to sort out to protect my children. The only thing I would mention is that the cost wasnt discussed until the end. In my case it didnt affect my decision but anyone with a budget may have been disappointed that they couldnt proceed. I purchased with a loan and was surprised that I was accepted as I am just on the new state pension. All together an easy procedure.
I don’t know enough about the company we were involved with Simpler Law and Fidelis is who we pay for the legal side , so of course we just hope that the company is true and honest . The young girl that rang me was very pleasant and clear about the company so that’s all you can ask .
First class experience from start to finish highly recommend this service.
Very professional
Explained to us in a way we understood, not confused by the legal jargon Max the agent kept us well informed, she was really good, took a little longer than we thought, but this was down to other agencies, we would recommend a Fidelis
Please bring any relevant documents related to your legal matter, a list of questions or concerns, and valid identification. If available, also bring any previous correspondence or contracts related to your case.
Our primary language of service is English, but we can arrange for professional interpreters when needed. Please inform us of any language requirements when scheduling your appointment.
Fidelis Legal Services Limited is a business services company that appears to operate in the legal services sector. The company likely provides legal support services, consultancy, or related professional services to businesses and organizations. As a limited company, it operates as a formal corporate entity offering specialized legal or compliance-related solutions.
This profile hasn't been claimed by the business owner.
