Pre approved then kept asking question…
Pre approved then kept asking question after question by the forth email I gave up and applied through my banking app and got the money instantly. Would avoid these time wasters.

Finio Loans, formerly known as Likely Loans, is an online platform that specializes in offering personal loans to consumers in need of financial assistance. The company provides loan amounts of up to £5,000, allowing clients to apply conveniently through its website, finioloans.com. With a focus on quick decision-making, Finio Loans aims to deliver loan approvals in minutes, ensuring a streamlined experience for borrowers seeking flexible repayment options. Targeting individuals who require personal financing, Finio Loans offers loan terms ranging from 12 to 36 months, with APR rates starting from 39.9% up to a maximum of 69.9%. The platform emphasizes transparency by not charging upfront fees or soliciting customers directly. Finio Loans is dedicated to facilitating responsible borrowing and helping customers manage their financial needs effectively.
Finio Loans receives mixed feedback from customers, with many praising the quick and easy loan process, highlighting the efficient service provided by some staff members. Reviewers appreciate the accessibility of loans, especially in urgent situations, noting that the service can be better than other options available.
However, a significant number of complaints focus on poor communication and frustrating delays, with several customers expressing dissatisfaction over being pre-approved only to face repeated questioning or outright loan denials. Issues with transparency and unexpected fees also emerge, leading to a lack of trust among some users. While some find the service satisfactory, others describe it as time-wasting and unprofessional. Overall, the sentiment is mixed, reflecting both positive experiences and considerable frustrations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 60 | 100% | -2.2 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.7 | 31 |
| Jun 25 | 3.1 | 10 |
| Jul 25 | 1.0 | 3 |
| Aug 25 | 2.6 | 8 |
| Sep 25 | 1.9 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great service”
“I have bad experience,i did not get help”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Loans & Mortgages.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.6 out of 5 (good) | 1.7 out of 5 (poor) | — | 60 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.3 out of 5 (fair) | +39% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 1.5 out of 5 (poor) | −19% | 618 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | 27 |
Bottom line: Finio Loans is #5 of 5 on overall rating in this group. On website & app, Oodle Car Finance scores higher (4.8 vs 1.7).
60 reviews of Finio Loans. Filter by what matters to you.
Over a year ago
Pre approved then kept asking question after question by the forth email I gave up and applied through my banking app and got the money instantly. Would avoid these time wasters.
Over a year ago
I have bad experience,i did not get help. I had more times top up loan. Bad service.
Over a year ago
It's an expensive loan but better than a lot of others. They were there when others weren't and when I really needed the help
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Polarized pattern: few middle ratings. 65% of recent reviews are 4–5★ and 35% are 1–2★.
Pre approved then kept asking question after question by the forth email I gave up and applied through my banking app and got the money instantly. Would avoid these time wasters.
I have bad experience,i did not get help. I had more times top up loan. Bad service.
Wont be using again let my friend down offering her a loan after she's paid them and no email back and as a customer my self felt like the chat person couldn't give a dam changed my 5 star to no star service help lets this company down big
It's an expensive loan but better than a lot of others. They were there when others weren't and when I really needed the help
Seems like I should have read the reviews first. Like most others I applied for £500, was "approved" and provided bank statements and Passport ID as they requested this for their "final checks". 3 days later they called to verify all my details and an affordability check. Advisor said I've passed everything and I don't need to supply any further information. She then said she will pass it on to the team "for final checks" and I should hear back in 3-5 days! Never know a loan company to drag the process out so much. From these reviews I'm either expecting them to now decline the loan or approve it (again) but not pay out. They obviously don't read the bad reviews as everybody gets the standard copy & paste response (I'm sure I will too). Not quite sure what they're gaining by being so slow and unprofessional but I'm regretting applying for sure.
Great service
Frankly I am utterly baffled by their decision making process. I had a loan out with Likely Loans for £4544.09p over a 30 month repayment window. It was costing me £255.52 per month to pay it back. I never ever missed a payment once. Now I absolutely rated your company because I had 0 issues during my loan and was very keen to take another out to do some home improvements and just improve generic quality of life. You even emailed me upon completion of paying off my loan that you'd like to offer me another one! Fantastic I thought! I go through your eligibility tracker and NADA, denied, no reason given, I did contact yourselves for the specific reason, since the new loan I was applying for was for £3000 over 28 months, for I think it was approx £155/month, which was a whole £100/cheaper than my previous loan. It makes absolutely 0 sense to be denied, especially considering my financial wellbeing if anything is actually better off than when I first applied for a loan?!!? I did contact yourselves and query all this and was told a backend team would get in touch, this was over a month ago and nothing.
They deserve a zero star rating. They will continue to lead you on, then get you to send ur confidential documents, after which they will decline your loan application. Not good for your credit score!
The spealist was very good with putting me at ease through our conversation on my case. Which made it easier to understand what was being said to me and the way forward. Grateful
Quick service & checked I could afford the repayments
Awful customer service, long process, terrible communication and zero transparency. Taken nearly a month to get the money and what is owed back is more than quoted
Poor communication Contradictory information Interest applied without warning causing account to slip into arrears (despite previous conversation confirming no payment needed till next installment) without any notification from Finio. Only spotted it when I logged in myself. Application process drawn out and impossible to get straight answer as they only give you half the information. Very poor
Was given a settlement amount to pay off the loan, paid it and now told it is incorrect and need to pay more. I will go to the FCA if needs be as I am getting nowhere with Customer Service. Update - I complained and everything has been sorted out, so adjusted my rating accordingly.
DO NOT USE THIS COMPANY I was guaranteed a triple lock loan from a credit agency I fill out the form online and was approved then received an email saying sorry its been declined 2 days later with also left a hard search and negotiative inpact on my file. Also the chat line are useless it like talking to AI. STAY AWAY Stay away for them
The worst company i have ever dealt with. The customer service team are non existent, do not understand basic english and just repeat themselves! Its a nightmare!!! Agreed a new payment date and they took 2 payments! I then made an additional payment and despite the new date being agreed and arguing this.. they then took another payment from that and the interest shot up!!! Its never going to be paid off. Its the worst decision lead by the most stupid people!! Stay away, youll thank yourself in the long run
I was 100% pre approved through Experian. I clicked the link and was then pre approved before entering me details on the website. Once I have entered my personal information I was then told I was approved for a loan. I then received an email saying I had been declined, which has now left a negative impact on my credit rating. AVOID LIKE THE PLAGUE
Lots of complaints with regards to Finio's customer service, but that wasn't an issue for me. Solid and attentive customer service when called upon via the live chat and on the phone. Where they fall short is the waiting period for payment of a loan (3-5 days) and lack of an update in regards to the status of an application. Unacceptable. So on that basis I just wouldn't recommend them as a go to. Other loan agencies like Lending Stream respond quickly and you can register details with them and set up an account. Finio failed at this too.
absolute jokers.. have you downloading bank statements etc taking your details etc , making out everything is set up correctly ,,then after a few days refuse to issue the loan to be fair after reading reviews on here i probably dodged a bullet.
the worst service going 1 I've called, emailed, web chat loads no luck 2 they interupt you all the time 3 they don't listen I said I got a new job I can pay on the 5th of each month STILL NOT DONE THIS COMPANY DOES NOT LISTEN TO YOU
Finio loans are like every other loan company offer you a loan then send marketing information saying about a “top up” to reject you. A joke because if you buy Apple products on interest free they count as loans which after so many loans they have a negative impact on credit score. Would be good if companies looked at history with themselves (always been paid, never been late).
Finio Loans, formerly known as Likely Loans, is an online platform that specializes in offering personal loans to consumers in need of financial assistance. The company provides loan amounts of up to £5,000, allowing clients to apply conveniently through its website, finioloans.com. With a focus on quick decision-making, Finio Loans aims to deliver loan approvals in minutes, ensuring a streamlined experience for borrowers seeking flexible repayment options. Targeting individuals who require personal financing, Finio Loans offers loan terms ranging from 12 to 36 months, with APR rates starting from 39.9% up to a maximum of 69.9%. The platform emphasizes transparency by not charging upfront fees or soliciting customers directly. Finio Loans is dedicated to facilitating responsible borrowing and helping customers manage their financial needs effectively.
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