PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
PLAY Airlines receives a mixed response from customers, reflecting both commendable aspects and significant areas for improvement. Many reviewers appreciate the low-cost fares and efficient flights, noting the modern and clean aircraft, as well as friendly flight attendants.
Positive experiences highlight the airline's punctuality and decent service, with some travelers expressing satisfaction with their overall journeys. However, critical feedback frequently points to poor customer service, particularly regarding refund processes and the lack of complimentary amenities, such as water on flights. Complaints about delays and cancellations, along with the difficulty in reaching customer support, further detract from the experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.4 | 48 |
| Dec 24 | 3.6 | 133 |
| Jan 25 | 3.5 | 146 |
| Feb 25 | 4.0 | 121 |
| Mar 25 | 3.9 | 126 |
| Apr 25 | 3.7 | 145 |
| May 25 | 3.8 | 120 |
| Jun 25 | 3.4 | 73 |
| Jul 25 | 3.4 | 88 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic company and good price”
“Lavprisselskab”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 67 out of 100 | 3.6 out of 5 (good) | 3.8 out of 5 (good) | 3.1 out of 5 (fair) | +1% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: PLAY airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.1).
500 reviews of PLAY airlines. Filter by what matters to you.
Being able to fly out of Stewart to get to Europe is great and going through customs in Iceland makes the journey once you get to your destination faster. The seats are small and the plane is packed but you get what you pay for:-).
You are probably reading this if you are a cheapo like me. I'll say that flying on most any airline these days is miserable and flying on Play is no more miserable than the rest. Why pay more for pain (unless you are into that sort of thing)? I liked the fact that there were no blankets, headphones and other junk in my seating area - did you ever notice how dirty a plane is when you land, ours wasn't. The planes are quite new as well. The staff was fine but they should really give out water to thirsty travelers. Will I fly on Play again? Sure, unless of course another company offers me a fare for a dollar or two less. Oh, the planes I flew on didn't have rows 13 through 19 - went ...8, 9, 10, 11, 12, 20 and I suppose that is due to some Icelandic myth.
I am generally happy with their service, we like KEF as a stopover to Europe, but on my last trip we ended up seating apart due to their mistake, boarding pass seat assignment was different from what we booked
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While the seat on one of four international flights was poor, the staff and on-time flights was great. And I must add, these were the four best landings I had ever experienced. Good piloting! The lower price made a trip to Germany possible. Thanks Play!
The seats are super comfortable and food is good!!looking forward to visit more
Great staff and superb aircrafts (Airbus Neo). Good air quality and easy to to fall asleep :) Would not recommend the chicken tikka though :D
For the price we paid we are very happy with the service. It was cheap and the layover option is super!. I would like to have the option to pay for a bigger sit and having onboard entertainment.
Very good price and it was nice we could have a stopover at Iceland. So we had a chance without extra cost to stay a couple of days in Iceland
Play airlines is an excellent choice for travelers that want to pay what they want to pay for (“get me from A to B” type) and are willing to travel light. If you want to bring a carry on, I say look somewhere else as it may get more expensive with added luggage fees than other airlines. To me, it suits me well. Just wish Play had an app.
Personally my experience was fine. I flew round trip to Keflavik from Stewart Airport. Both flights were on time. Staff was friendly. I wished the airlines offered at least water for free and a small snack. I brought my own food and snacks. The menu was not great. I thought boarding was messy. Because I witnessed how tedious it was for a woman and her child, they could have boarded them first like other airlines do, and assisted with baggage, etc.
Allt gick smidigt, kom fram i tid, lite tidigare till och med. Ingen speciellt. Testade varken mat eller nått sånt, så vet inte hur det var dock.
Although stopping in Iceland makes the trip a bit longer the price can't be beat. The staff is friendly and helpful at check in and on board. No frills but also no delays. We actually ran ahead of schedule for all 4 flights which was amazing. This is my second trip to Ireland from NY and I will def be flying Play again for sure.
Play es Una aerolínea que a pesar de su bajo costo ( que no lo es), aún mantiene una relativa decencia ya sea por que deben ser competitivos o porque son nuevos y su juventud permite que sus esfuerzos apunten a otros objetivos. Nosotros volamos alrededor de 8-12 veces al año. La gran mayoría con Play, principalmente por su amplia conectividad en Europa. Sabemos que no son los más cálidos ( son islandeses), pero casi siempre son muy super puntuales , aeronaves seguras, no dejan un hilo suelto. Saben exactamente sus prioridades. Precios, puntualidad, fiabilidad, justo lo que buscamos sin esperar sonrisas, ja jas, agua gratis o un café decente para beber, eso no es Play
J’ai regardé les avis avant de partir avec cette compagnie pour Paris - New-York (aller-retour avec escale en Islande), c’était pas très rassurant… alors chance ou pas, tous les avis très négatifs en rapport avec le confort, les prix supplémentaires, les retards, le personnel, etc. Rien de tout ça n’est arrivé, je n’ai pas l’impression non plus que c’est arrivé aux autres passagers de ces même vols.. Confort bon on sait à quoi s’attendre aussi quand on prend une compagnie low-cost c’est un choix vous faites 8h d’avion avec un Airbus et pas un Boeing donc forcément moins de place mais pas la mort non plus juste un peu mal aux jambes en arrivant. Aucune compensation financière liée aux bagages etc demandée comme je l’ai souvent vu ici. Aucun retard. Et le personnel était très sympa, sans plus mais il y’a t’il vraiment besoin de plus ? Pour 700 et quelques euros, un voyage sans encombre, le rapport qualité-prix est là, alors c’est sûr ce n’est pas le service AirFrance ou autre grosses compagnies mais en même temps quand on prend une telle compagnie on s’y attend je crois ?
Cannot expect the most luxary on a standard flight but I experienced the crew well/serviceminded, the flight took of in time (landed a little before even). Good landing on Madeira, and Letting the cor (Lindakör) singing on the plane that was just was marvelous. I belive i was positive suprised out of what i exspected..
Nice crew, quick response and good flying. My only concern was the high price of bringing an extra suitcase.
PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
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