Fantastic company and good price.
Fantastic company and good price.

PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
PLAY Airlines receives a mixed response from customers, reflecting both commendable aspects and significant areas for improvement. Many reviewers appreciate the low-cost fares and efficient flights, noting the modern and clean aircraft, as well as friendly flight attendants.
Positive experiences highlight the airline's punctuality and decent service, with some travelers expressing satisfaction with their overall journeys. However, critical feedback frequently points to poor customer service, particularly regarding refund processes and the lack of complimentary amenities, such as water on flights. Complaints about delays and cancellations, along with the difficulty in reaching customer support, further detract from the experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.4 | 48 |
| Dec 24 | 3.6 | 133 |
| Jan 25 | 3.5 | 146 |
| Feb 25 | 4.0 | 121 |
| Mar 25 | 3.9 | 126 |
| Apr 25 | 3.7 | 145 |
| May 25 | 3.8 | 120 |
| Jun 25 | 3.4 | 73 |
| Jul 25 | 3.4 | 88 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic company and good price”
“Lavprisselskab”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 67 out of 100 | 3.6 out of 5 (good) | 3.8 out of 5 (good) | 3.1 out of 5 (fair) | +1% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: PLAY airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.1).
500 reviews of PLAY airlines. Filter by what matters to you.
Fantastic company and good price.
Play is fine BUT: the ‘low-cost’ publicity is annoying because it isn’t really that low cost, Also, in that venue it is almost inhumane that you don’t even offer water to passengers.
I m happy overall ❤️ The crew is great and there on time. I will miss the USA flights though
I flew from Stewart to KEF and return. The experience at Stewart was superior to almost any other airport, and way better then JFK or EWR, or almost any international airport. Clearing passport control was a breeze. Parking was only $12 a day and close to the terminal. The flight left on time, and arrived KEF nearly an hour early. Coming home, we were slightly delayed leaving but still arrived early. On board, the seats are hard, but endurable. The food looks bad and overpriced, so I avoided it. No entertainment or power outlets, so bring a book. It's a short flight anyway, so quiet endurable. KEF is pretty far from Reykjavik, bit a relative picked me up. Otherwise, KEF ground transportation is exorbitant.
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I like flying with this company. They are for most flights on time and have very good service both for boarding and on board. However, what irritates me are long ques to check-in and baggage drop in airports like Malaga and Barcelona. And too often just 2 of 4 desks manned. That said.... It is some time I have needed to fly this leg so it might be better now. If so I would give them 5 stars. Is the in flight service expensive? Sure, but so is the same service in any other air company I need to travel with. I recommend them if you need to fly to and from Iceland. I use them when ever I have the option.
Good spare for legs, kind service. Regionale price. Good flyingtimes
Price was the best. Flight attendants were friendly, but could have been more professional. Bag drop off staff was great and professional! Wheels damaged on suitcases. Delay of 30 min due to rain from Berlin to Iceland, however, caught up with time during flight, therefore, I was able to catch connecting flight. Early arrival at Boston from Iceland, about 30 min. early. Also early arrival from Iceland to Berlin. Bumpy landings in Boston and Iceland. Suitcases were not lost a single time, and very fast delivery from airplane to bag pick up area. No Iceland licorice offered to buy in the flights to Iceland from Berlin and from Iceland to Boston. Offered on flight from Boston to Iceland, though, that menu was OK. Food choices to buy were bad and pricy. Not even Icelandic yoghurt offered. Food in other Icelandic airline so much better. My kids and I were separated because I refused to pay extra for seating. My kids are 14 and 16. My kids were upset about it. We were always seated with super crazy kids who would scream, cry, be very noisy. No sleep even during the night flight to Iceland because of it.
First time using Play airline, very satisfied over all, except if you decide to add extra luggage then the price is just ridiculous.
We used Play for the opportunity to stop off in Iceland for a few days on our way to Europe and then continue through to Amsterdam on the same ticket. The staff and efficiency were very good, and it was definitely worth it. They do take the word "budget" to a new level, not providing even water during a trans-Atlantic flight, although they do have items for purchase. Leg room is super tight, no screens or movies, and don't even have blankets on board for overnights. Check in, etc., were fine, efficient, straightforward, but over-weight baggage charges are extreme and flight schedules are somewhat limited. Overall, fine, just know what you're signing up for.
This airline was a fantastic option for flying directly from Prague to Iceland at a very reasonable price. On the outbound flight, the legroom was a bit tight, but the return journey was a completely different experience—there was so much space that it almost felt like business class. Honestly, I didn’t expect such comfort on a low-cost airline! I was also really impressed by their menu, or rather, their inflight leaflet. I actually read it all the way through, even though I didn’t order anything, because it was written so well and with a great sense of humor. Everything on board felt modern and cheerful, which made the overall atmosphere really pleasant. The whole trip went smoothly, with no issues at all. Both check-in and the flights themselves were extremely fast and efficient. Both flights departed and arrived on time, and were very comfortable. If you’re looking for affordable direct flights from Prague to Iceland that also offer a pleasant experience, I can highly recommend this airline.
Booking, checking in, dropping bags, boarding, exiting, and baggage pickup was all fast and efficient. Communication before flights was great. Crew friendly and helpful. Possibly the fastest service counter and baggage claim ever experienced.The best mid-budget flight experience in the EU so far.
everything from booking to check-in went smoothly. great prices
We had a good experience with Play as there were no delays or cancellations. Service was friendly and prompt. Communication in advance of the trip was good and check in went smoothly. Unless you are a truly bare bones traveler, I highly recommend doing one of the Play bundles to make sure you can check luggage and choose a seat. The carry on luggage requirements are very strict so you need to be a pro. Also, you must appreciate that you are taking a bit of a gamble as it is difficult to communicate with Play should anything go wrong. We have had relatives who had to cancel their flights due to volcano activity have a difficult time getting refunds. However, our trip was smooth sailing and comfortable. The food is accessible but expensive so bring water and your own food if you can. Also, the red eye was hard to sleep as they don’t turn down the lights for a couple hours and they didn’t require anyone to close their blinds to block the sun.
Prisen er fin og de fløj til tiden, både til og fra Island
Flew Play Logan to Paris on 5/25/2025. Good flights. The Airbus is comfortable. The seat cushions are harder that a prison bed. Two legs were late and once we sat an extra 40 minutes. Tough on the backside. 1.5 hour layover was plenty of time for Passport Control (the friendliest agents in the world BTW) and a stop at Keflavick Diner. Cabin crew friendly and attentive. Ordering food though has it's problems. meal "deals" are offered but not entered on the bill correctly. We were also charged for items we did not get. The receipt is emailed so you don't know until later. Working with them to correct this. All in all a good flight. I will use them again.
Schedule change announced 1 month before the flight that resulted arriving in the middle of the night. It was to late to purchase any alternative flight. Otherwise good experience: good cabin, decent legroom, nice staff.
The outbound trip was quite problematic through a heavy delay. But it wasn’t caused by Play Air: the return flight from Málaga had an onboard incident, which the Airline cant be blamed for. During the case was the info to the waiting passengers very active and professional. The return flight was flawless!
It’s a good budget airline, flights were always on time but it’s truly not the best for comfort. Seats are rough and uncomfortable and they don’t offer ANYTHING to eat or drink for free. Not even water. Other than that my experience was good, no lost luggage, no delays, no rude customer service.
PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
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