Very decent Flight company for a low…
Very decent Flight company for a low cost one. Always nice flight attendants and not much of delays and last minute changes as you often find in other low cost companies!

PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
PLAY Airlines receives a mixed response from customers, reflecting both commendable aspects and significant areas for improvement. Many reviewers appreciate the low-cost fares and efficient flights, noting the modern and clean aircraft, as well as friendly flight attendants.
Positive experiences highlight the airline's punctuality and decent service, with some travelers expressing satisfaction with their overall journeys. However, critical feedback frequently points to poor customer service, particularly regarding refund processes and the lack of complimentary amenities, such as water on flights. Complaints about delays and cancellations, along with the difficulty in reaching customer support, further detract from the experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.4 | 48 |
| Dec 24 | 3.6 | 133 |
| Jan 25 | 3.5 | 146 |
| Feb 25 | 4.0 | 121 |
| Mar 25 | 3.9 | 126 |
| Apr 25 | 3.7 | 145 |
| May 25 | 3.8 | 120 |
| Jun 25 | 3.4 | 73 |
| Jul 25 | 3.4 | 88 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic company and good price”
“Lavprisselskab”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 67 out of 100 | 3.6 out of 5 (good) | 3.8 out of 5 (good) | 3.1 out of 5 (fair) | +1% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: PLAY airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.1).
500 reviews of PLAY airlines. Filter by what matters to you.
Very decent Flight company for a low cost one. Always nice flight attendants and not much of delays and last minute changes as you often find in other low cost companies!
I recently flew with PLAY Airlines and overall had a decent experience. The standout positives were definitely the aircraft—they're clean, modern, and look almost brand new, which adds a lot of comfort and confidence to the flight. On the downside, the pricing felt a bit steep for a low-cost carrier. While the airline positions itself as a budget option, the total cost didn’t feel as competitive as expected once everything was added up. One major area that needs improvement is their website. The user interface is clunky, outdated, and not intuitive at all. Booking or managing a flight can get frustrating, and I hope they seriously consider redesigning it. In short: cool airline, clean new planes, but they really need to work on pricing and website usability.
I flew from Tenerife south directly to Reykjavik and return the same. The flight took much less time than planned initially and it was a very nice flight, quiet and safe. The aircraft was comfortable and the crew were helpful and nice. Really convenient flight fare.
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Just returned from Faro in Portugal, flying out of Keflavik with a family of 4. Excellent, reliable service, great on-time performance both leaving and returning. Friendly staff, clean aircraft. Decent in-flight menu for purchase.
Always on time and always ready to help. Staff is just excellent and helpful. I travel with a walker and I always get it by the door. And the destinations are great.
Play is a fun no-nonsense airline. Plenty of leg room, excellent flight staff, and beyond on time service! Both flights landed well ahead of schedule. Love Play Airlines!
The cabin crew are the best, they always make you feel so welcome .
Perfect flies On time Confortable Silencious
Reasonable ticket prices to both US and Europe, friendly cabin crue and most comfortable seats in low cost airlines
I fly play quite often because I travel to Europe at least quarterly. I find the aircraft to be very nice. It’s new. I trust Airbus over Boeing so I’m very happy with that. The cabin crew is always very helpful very pleasant and I love their uniforms.
The staff were all amazing. The prices for snacks were certainly fair. My one complaint is, the flight was soooooo boring. No movies or tvs. They need to consider offering wifi, even if they charge for it.
The pilots are real professionals, I have flown with different airlines, but I have never seen such a marginal landing of an airplane, these are truly professional pilots. boarding is very fast. flight attendants are very polite and beautiful.
Professionel og venligt personale. Nem online tjek- in God plads til kabinekuffert
They are good. I like the.. lowcost and reasonable, supringly good food. Iceland airport is very calm during the transfer. Please keep the bwi flights going please, I use them every 2 months.
PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
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