PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
PLAY Airlines receives a mixed response from customers, reflecting both commendable aspects and significant areas for improvement. Many reviewers appreciate the low-cost fares and efficient flights, noting the modern and clean aircraft, as well as friendly flight attendants.
Positive experiences highlight the airline's punctuality and decent service, with some travelers expressing satisfaction with their overall journeys. However, critical feedback frequently points to poor customer service, particularly regarding refund processes and the lack of complimentary amenities, such as water on flights. Complaints about delays and cancellations, along with the difficulty in reaching customer support, further detract from the experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.4 | 48 |
| Dec 24 | 3.6 | 133 |
| Jan 25 | 3.5 | 146 |
| Feb 25 | 4.0 | 121 |
| Mar 25 | 3.9 | 126 |
| Apr 25 | 3.7 | 145 |
| May 25 | 3.8 | 120 |
| Jun 25 | 3.4 | 73 |
| Jul 25 | 3.4 | 88 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic company and good price”
“Lavprisselskab”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 67 out of 100 | 3.6 out of 5 (good) | 3.8 out of 5 (good) | 3.1 out of 5 (fair) | +1% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: PLAY airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.1).
500 reviews of PLAY airlines. Filter by what matters to you.
mostly satisfied, but the price of carryone bag if you have to pay at the airport is absolutely crazy. it increased the whole price of my travel of 6 persons by 23% to pay almost 100 thousand is kr. for three carry on bags under 10 kg each is absolutely crazy
Good price compared to other options to go to Iceland. However the flight time from BCN is not ideal landing at 1:30am. Moreover the flight was delayed by 2 hours, eventually landing at 3:30am. Other than this it’s a fairly standard low cost airline with everything that comes with it.
You get what you pay for and it ir a low price company
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Everything was good but our seats for the flight back got changed so the whole family could not sit together
I believe Play could improve its service in several key areas: 1. Check-in Process at Airports There should be two separate lines at the airport: • One for passengers who have already checked in online. • One for those who need to check in at the counter. Clear signage with QR codes should be available so passengers can easily scan and check in themselves. 2. Boarding Procedure Priority boarding passengers should be allowed to board the plane first. Then, five minutes later, general boarding should begin for those who haven’t purchased priority, as well as for elderly passengers, people with disabilities, and families with young children. 3. Cabin Crew Efficiency I’ve flown with Play many times, and one recurring issue is that cabin crew often appear too focused on chatting rather than preparing the aircraft promptly for the next flight. This delays boarding and can create unnecessary waiting for passengers. 4. Departure from Amsterdam If possible, avoid departing from M terminal at Schiphol Airport in Amsterdam. It offers a poor experience for travelers — there’s only one small duty-free shop with limited options, nothing much to see, and almost nowhere to sit and relax. 5. In-Flight Menu The in-flight menu could be improved with a wider selection of beverages and snacks, especially by including more popular and well-known drink options. Ves
I would give my rating of play three stars because, The crew is lovely. The staff around at Play are all lovely but the company policies with refunds And cancellations are the thing that take the two stars off for me :/
You should make a bording priority available on every airport worldwide.Its absolutely not fair to have purchased a priority pass and seats and be treated like non priority guest.
Hej Jeg fik i dag at vide, at vores fly til New York aflyses. Jeg valgte muligheden at få refunderet pengene , men har ikke fået en bekræftelse eller pengene tilbage . Jeg håber meget, nogle fra Play ser dette. Jeg har prøvet at kontakte dem på de mulige fora, men uden succes
It went well when we had the terminal right. There was no info on that on the website or the bording paper. But the flight was good and we were happy with our extra leg rom.
I leasrn by my mistakes. From USA to Paris it was great with a small layover in Iceland. But I wanted to go to Toulouse. I was not able to send my bag all the way to Toylouse and the Air France domastic ticket cost more then the Play ticket. Beware, don't make this mistake.
Every thing allright : on time, nice staff, everything great, super price but very little space for the legs between you and the seat in front, you just cant move your legs at all Could not fit personnal item up in the lockers, had to stay 6 hours with no place for my feet No way you can sleep or relax as you are not able to move your seat. You have to sit upright the all trip... No screen, no wifi, but cheap
I travelled to Spain and the trip to Spain was lovely. Good flight staff but nothing in Icelandic so there’s that. However the flight back was dreadful. Play had to rent a plane and the only thing we were told about the plane was that it was a white plane. The plane was far smaller than the play aircraft’s and there was no leg room, always freezing or steaming hot and the crew looked and acted like it was their first day at work.
The staff was friendly and courteous, but some of the airplane policies are detrimental. The flight is cheap I assume (mine came with a vacation package). For international flights the check in area does not open until 2 hours prior to the plane boarding or leaving (I do not remember exactly which). This is tough if you are flying from one city another domestic city and have a large layover for is it was 6 hours. We spent 4 hours in the airport lobby because we could not go through TSA because we had to check a bag. With souvenirs on the way back our bag picked up some weight and it was 36 + dollars per kilogram over. Of course because it is a cheaper flight nothing including water comes without a cost which is expected on Spirit and these type of airlines. The staff were great.
Very poor response of crew. Asked for a glass of water to take medicines, responded very rudely and ultimately handed over 50 ml water in 200 ml paper cup. No safety measures. Half of passengers had not applied even safety belts at take off or while landing and noone checked it. The passengers having bigger bags than the recommended size travelled easily. Felt cheated.
Meh!!! Even as a value airline you don’t get what you pay for… I could forgive some things as it was a cheaper option, but 6.5 hours with no leg room because my carry on was a backpack and had to go under the seat in front along with my ‘personal item’ despite paying extra for the privilege… guy behind had a backpack and his personal item was also a backpack both within the size and weight limits permissible and was also told they both had to be under the seat in front so all the people with carry on cases which in a considerable number of instances were clearly bigger than allowed could use the overheads was a step too far.
Cheap and uncomfortable. Wouldn't recommend for any flight over 3 hours.
Everything was very good on the flight from Iceland and upon arrival in Alicante, a special ambulance was waiting for the disabled and they took people in wheelchairs to the exit. Upon arrival in Iceland, I had to stagger myself from the arrivals door all the way to the baggage carousel to find the walker.
I love the convenience of this airline and that is incredibly important! However, the seats are uncomfortable, and it's difficult to sleep when most flights to Europe from U.S. are at night/ overnight. There is an extra price for baggage, which makes the flight more expensive in the end, and there are no complimentary snacks or coffee/tea. I began to wonder if the seating was intentionally uncomfortable to force passengers to purchase items to eat/drink. The staff and pilots are incredibly nice and communicative, which I appreciate.
Overall a pleasant flight experience, and I would be happy to fly with them again. However, as it was my first time flying, a few things did disappoint me: - I used the self-check-in from home, but at the airport I couldn't retrieve my boarding pass. It’s unfortunate that it's not automatically sent by email or available in the "My Play" function. That is a BIG minus. - A 6-hour flight with no in-flight entertainment, no charging options for phones/tablets, or similar amenities. That was just boring. - No complimentary coffee or tea. That was just too cheap. That said, the flights themselves went smoothly. All four flights were either on time or arrived ahead of schedule. The staff was always friendly and smiling. Boarding was handled professionally. The planes were old but comfortable.
Our seats were comfortable and we paid for the extra leg room which was wonderful. The boarding process was chaotic. On our outbound flight they got everyone called on, only to hold us on the jet bridge for almost 20 minutes. Then on both flights, an unusually high number of flight attendants only to have them huddle up in the front galley and kept the curtain shut so they wouldn't be bothered.
PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
This profile hasn't been claimed by the business owner.
