I highly recommend
I highly recommend the flight with this company, it was very pleasant.

PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
PLAY Airlines receives a mixed response from customers, reflecting both commendable aspects and significant areas for improvement. Many reviewers appreciate the low-cost fares and efficient flights, noting the modern and clean aircraft, as well as friendly flight attendants.
Positive experiences highlight the airline's punctuality and decent service, with some travelers expressing satisfaction with their overall journeys. However, critical feedback frequently points to poor customer service, particularly regarding refund processes and the lack of complimentary amenities, such as water on flights. Complaints about delays and cancellations, along with the difficulty in reaching customer support, further detract from the experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Nov 24 | 4.4 | 48 |
| Dec 24 | 3.6 | 133 |
| Jan 25 | 3.5 | 146 |
| Feb 25 | 4.0 | 121 |
| Mar 25 | 3.9 | 126 |
| Apr 25 | 3.7 | 145 |
| May 25 | 3.8 | 120 |
| Jun 25 | 3.4 | 73 |
| Jul 25 | 3.4 | 88 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Fantastic company and good price”
“Lavprisselskab”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 67 out of 100 | 3.6 out of 5 (good) | 3.8 out of 5 (good) | 3.1 out of 5 (fair) | +1% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: PLAY airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 3.1).
500 reviews of PLAY airlines. Filter by what matters to you.
I highly recommend the flight with this company, it was very pleasant.
I had no problems with my flight. Professional staff and amazing flight crew. Aircraft was clean and more comfortable then I thought. I was so happy the seats reclined!!! I was able to take my carry on bag for a small fee and a personal backpack at no extra charge. Thank you Play Airline ❤️
Great Service, Staff and airfare prices. I highly recommend Flying Play Airlines.
Had a great experience flying from Dublin to New York. Listen, you get what you pay for seat wise - not super comfortable but not the worst. The loveliness of every single staff member I encountered made up for less leg room and seat padding. Honestly, every single person we interacted with was lovely - which is more the. I can say for any other airline I’ve ever flew. Flights were all on time and all luggage made it through!
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It was all perfeckt 💖💖We love to travel with Play
I had an excellent experience flying with PLAY! The crew was very friendly, the flight was on time and comfortable, and the whole process — from check-in to landing — was smooth and efficient. I was also pleasantly surprised by the great value for money. I will definitely fly with PLAY again and highly recommend it! ⭐⭐⭐⭐⭐
Keep as safe
I was very impressed with PLAY airlines, given this is a low cost airline. The plane was pretty new (an Airbus 320neo) and all cabin crew were friendly, professional and very aware of safety regulations at all stages of the flight - something not all airlines take seriously. Both the outward and return journeys (to Reykjavik) were on time. Boarding was efficient and the seats were comfortable.
Had no issues at all with our flights. Crew were friendly, seats clean and comfortable. Arrived ahead of schedule both times.
thanks a lot dear Play crew for your wonderful service onboard, smiles and positive attitude. Also seats are spacious and your fares always the best, I most often fly once a month and always choose your company if I possibly can. Stay strong!! Áfram Ísland!!!
Correct, punctual, friendly
Nice staffs, no problems with check ins
la verdad que muy buena experiencia, puntualidad y el personal muy amable
I have used Play for most of my travels. Wonderful staff and cheaper then most airlines. I refunded for my seat when they had to change aircraft at the last minute. Over all great experience and will miss it when they stop flying to the states
They are 100%
Our planes departed and arrived on time both ways and the ride was very smooth. The staff were friendly and professional. The price was the best option. The plane was clean. Pre-checkin was a great option. Food and snacks were available throughout the flight. We extended our stopover in Iceland to two days for free too. The whole experience was great!
The price is amazing. And flying through Keflavik is easy. No stress since the connecting flight seems to be able to accommodate a slight delay in case the first plane is running late. That's precious. Also going through passport checks in Iceland is much easier than at CDG. I also like the fact that I can take a nice walk, buy a good sandwich, and drink an excellent coffee between the two flights. Lastly, the arriving time in Paris gives me plenty of time to catch my train to my home in France. It really works well for me. THANK YOU!
Great service all round. Any flights I have taken have all landed ahead of schedule and the cabin crew were fantastic.
My experience with Play was very good. I had a last-minute problem and had to bring extra luggage, but when I arrived at the airport in Madrid, they helped me with everything, and I was able to bring my luggage in the cabin. Thank you.
PLAY airlines is a modern airline dedicated to providing affordable and efficient air travel options. Operating under the domain flyplay.com, the company primarily serves budget-conscious travelers seeking domestic and international flight services. With a focus on customer satisfaction and streamlined booking processes, PLAY airlines aims to make air travel accessible and convenient for a diverse range of passengers. The airline offers a variety of services, including point-to-point flights, flexible fare options, and additional services such as baggage handling and in-flight amenities. Targeting both leisure and business travelers, PLAY airlines strives to enhance the travel experience while maintaining competitive pricing. By catering to the needs of cost-sensitive consumers, the company positions itself as a reliable choice in the aviation market.
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