Porter Airlines is a regional airline based in Canada, specializing in providing convenient air travel options to various destinations throughout North America and the Caribbean. The company operates a fleet of modern aircraft, offering passengers an enhanced travel experience that includes complimentary snacks, beer, and wine during flights. Customers can easily book flights online through the company's user-friendly website, flyporter.com. Targeting both leisure and business travelers, Porter Airlines aims to deliver a comfortable and enjoyable flying experience. The airline focuses on routes that connect major cities and regional hubs, making it a preferred choice for individuals seeking efficient travel solutions within the Americas. With a commitment to customer satisfaction, Porter Airlines continues to refine its services and expand its offerings to meet the evolving needs of its passengers.
Porter Airlines receives overwhelmingly negative feedback from customers, with many expressing frustration over flight cancellations, delays, and poor communication. Reviewers frequently report being rebooked without notice, leading to significant inconveniences, such as missing important events.
The check-in process is often described as slow and chaotic, with some travelers waiting over an hour just to check in. While a few positive comments highlight friendly staff members, such as Gihan at Toronto Pearson, these instances are overshadowed by complaints about overall service quality. Additionally, issues like delayed baggage and uncomfortable seating further contribute to the dissatisfaction. Overall, the sentiment is largely negative, with many customers advising against flying with Porter Airlines.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 210 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.6 | 11 |
| Sep 24 | 2.8 | 11 |
| Oct 24 | 3.0 | 6 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 1.4 | 9 |
| Jan 25 | 2.3 | 6 |
| Feb 25 | 1.8 | 9 |
| Mar 25 | 2.0 | 4 |
| Apr 25 | 2.3 | 6 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.9 | 9 |
| Jul 25 | 1.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 210 most recent reviews.
“March26, 2025 We took Porter Airlines from Montreal to Edmonton via Toronto”
“The reason I was given by their customer service rep is that the flight had been re-scheduled but no explanation as t...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 1.6 out of 5 (poor) | 1.3 out of 5 (poor) | −15% | 210 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: Porter Airlines is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 1.3).
210 reviews of Porter Airlines. Filter by what matters to you.
It’s really weird to leave a good review to a budget airline, but today I really have to. Today, I MADE a mistake, and when I called the customer service, Tom answered the phone and went the extra mile, literally above and beyond what I expected. This really made my day and it was the best surprise ever. Thank you thank you so much. I wish there were more people like this at the customer services.
Terrible communication. Plane diverted. Plane lands in another airport. Plane has technical issues. Told to wait 1 hour. Told to wait 2 hours. Told to wait for another hour and another air craft coming from Toronto. One thing after another. Would never ever ever fly or recommend.
Waited 45 minutes to debark in Halifax and were 2 hours late on way back to Montreal (1.5 hour flight) and another hour for our luggage to come out. Just a confirmation of many a frustrated experiences.
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1st: Online check-in requires you to still get a ticket at the airport. Ridiculous. 2nd: They said on their website there would be a full refund to the original payment method if requested within 24 hours of purchasing a ticket, however, when I requested it, they gave me a voucher instead. When I sent them an email about it, I hadn't heard back from them even after 4 months. This forced me to purchase an overpriced ticket with them so I could use the credits(they expire in 1 year). They are the worst airline in Canada, and I would NEVER fly with them again.
I want to express my disappointment regarding my recent travel experience with Porter Airlines. I encountered significant delays during my journey from Ottawa to Vancouver, where my flight was postponed by two hours as the airline opted to wait for passengers from other delayed flights. This situation was particularly frustrating, considering I had invested $800 in this service. Additionally, I found the cabin accommodations less than satisfactory, as they did not adequately accommodate carry-on luggage. Overall, I believe they should close their services. Don't use Porter Airlines.
I had three flights with your company in one day. Somehow, the company managed to be late with each one by at least two to three hours. I could have booked a direct flight from Toronto to St. John's on December 22nd, but I chose three connecting flights offered by your company to get home faster on December 21st. Instead of paying $400+ for the direct flight on the 22nd, I paid $1200 for the flight on the 21st. As a result, I wasted money and time because each flight was delayed by at least two to four hours. I am still sitting at the airport receiving text messages about further delays. So, instead of arriving at 10 p.m., my estimated time of arrival is 4 a.m. the next day, and it may be later. I have received seven text messages and eight emails with delay notifications, and they are still coming.
flew from san francisco to montreal. the plane was delayed at san francisco and we were told that the connection would wait for all 35 passengers. they did not wait. i almost missed my connecting flight because my girlfriend was unnecessarily held up at security in toronto and the lady didn’t want to delay the already delayed plane another 2 minutes. she threatened to rescind my ticket and i was almost de-boarded from the plane. when we did land in montreal they lost my girlfriends checked luggage. we never got it back.
Never again. Missed connection because the flight arrived late. Customer service was helpless and told me to skip the line. But US customs don't care if you have to catch a flight. Even without that delay, barely an hour is not enough to get off the plane, go through customs and run through the whole airport from A to B while boarding is a 9AM and you land at 8:15AM (was way after 8:30 when I exited the plane). Stranded for 9 hours at Toronto, no voucher for a meal. Porter staff on their cellphone, not caring about customers. Took 30 minutes to get a new ticket. Wasted time and money. Can't talk to a supervisor. I want a refund, not a stupid voucher for the next reservation. Boycott Porter. P.S. staff is rude and online chat super slow, 1 hour to talk with an agent. P.S.2. they couldn't care less about speaking French. Only English support. P.S.3. boarding from the US they are asking for the AVE because it has to be manually put into the system. Never ever had that situation with other companies. P.S.4. onboard experience: snacks are meh (cookies hard as a rock), slow WiFi and the power outlet fails to charge (power draw of 65W, turns yellow) for a phone quick charge. Besides there isn't much leg room. And I'm kinda short, so that says a lot. - EDIT: customer service did not follow up but somehow I unexpectedly received a partial refund corresponding to the amount of the voucher. Now waiting for the meal refund form that should be sent in 14-30 days...? Seems that menacing them to escalate the case to the ombudsman/OTC was enough. I encourage other passengers to do the same, you must insist, leave bad reviews and escalate. Maybe it will be a wake up call and force the company to do more coaching regarding their staff attitude.
You must spend more money to get your Porter boarding pass in advance. Booked a one-day Ottawa-Toronto return flight (PD2206) with this tightwad airline. After getting a Porter notice to check in online, I got this gem: “Boarding pass pickup at the airport. Your flight is booked in Basic, a restrictive fare. Please see a check-in agent to pick up your boarding pass(es).” Right, Scrooge Port-Air. So, if you book a front-of-the plane seat for more $$$ you then get a boarding pass in advance otherwise you line up in their cattle pen at the airport and wait for an agent. Good to know. This type of info is useful for potential passengers. Unfortunately, Porter does not share it in advance. Porter used to be a class act. They have expanded too quickly and are now laser focused on maximum revenue for minimum service. Pa$$engers beware.
Just found out that my points have expired and received no notifications from Porter on this and it's been only a week. I just lost 16K+ points and when I called to see if they can do something seeing how I need to book a flight for tomorrow AM, the agent told me the 'notification' is on their website!! This is completely unacceptable. I couldn't even speak to a supervisor, customer care is really really bad. What's the point of collecting points if you don't redeem them plus Porter uses these points to make money off of their clients, all businesses do. It's extremely disappointing
Most inconsiderate airline ever! Poor customer support. We were bumped off our flight when we arrived 1 minute late for boarding, even though we were in the airport and have checked in their desk early but was stuck in security check.
Thank you to Amanda today as I had to call Porter to change my flight as all of the flights available online were booked. She was very professional and found me a flight! Thanks again Amanda!!
I’m never flying with Porter again after they: - In Feb 2023: broke my small carry-on, after forcing me to check it in - even though it fit inside their measurer - In March 2023: forced me to sit in a plane for >7 hours for a 1hr flight since the flight was diverted, made a pit stop and a full round trip since porter didn’t clear landing space, followed by a 1hr wait to rebook my flight, at my own expense. - In Oct 2024: experienced the worst customer service as outlined below —- Their staff at Pearson airport is highly unprofessional. The self-kiosk for printing bag tags wasn’t working, so I went to the employee-attended booth. They refused to check my bags because I was 5 minutes late to the 90-minute bag drop-off, and would have been on time if it wasn’t for the faulty self-kiosks. Instead of empathizing with the unfortunate situation, the Porter attendant repeatedly laughed at me, with no sensitivity/empathy/apology - despite me being cordial with the staff members. The Porter check-in attendant at Pearson did not let me speak with their supervisor either to potentially rectify the situation. I was flying with Porter Reserve & NEXUS/TSA Pre, so I would have cleared security and immigration in less than the 85 remaining minutes before my flight. Note that Air Canada has a more generous cut-off window of 60 minutes and Billy Bishop Airport has a window of 45 minutes for baggage drop-off. Avoid Porter at all costs, unless you’re OK with wasting time and money, feeling disrespected, and tolerate horrible service.
My husband and I recently flew Porter Airlines for the first time, to LAX on September 19th of this year and returned to Toronto on October 1st. The trip was the BEST! Porter Airlines staff are so friendly, kind and very helpful. Their service is Excellent! (Hope it remains this Great always!) Can't say the same for other Airlines and we've flown several other airlines.... The flight was great, to say the least because of the first class service. We definitely recommend Porter Airlines to anyone who hasn't had a chance to fly Porter Airlines and I say this with all sincerity! Kindness begets Kindness! Love, love, love Porter Airlines .....
I chose Porter Airlines for a change but ended up with a stressful experience. From rude check-in staff to being unfairly denied boarding over a baggage issue, the lack of professionalism was shocking. Customer service failed to resolve the situation. Porter needs to improve by training staff in empathy, conflict resolution, and offering real support to their passengers.
This morning after booking a BC Ferries ticket with a medical assistance was nowhere near good service and when arriving for my through fare to get to Vancouver the agent picking me up with a wheel chair said we don't have you on a transfer for medical service just pick up. They didn't help me and I was then missing my flight. I called porter airlines which was a long shot as I didn't have insurance for my ticket. They re routed my flight from Vancouver to Victoria where I was stuck due to BC Ferries lack of empathy and service. I was not charged extra for my flight and Rose the agent was so amazing and kept me calm as this was for medical treatment. Thank you Porter Airlines for everything. So Appreciated.
We would like to leave a hugely positive review for a Porter Airlines Halifax Check-in employee, Patricia. Patricia went out of her way to help us when we were terribly late for our flight. Patricia wouldn’t take no for an answer when she was told we were too late…She got us there! Thank you so much Patricia- we are forever Porter customers.
Porter was easily the worst airline. Flew from Toronto to edmonton. I did not know that the only ID I had was expired, and i was allowed on the flight anyways. As I’m about to check in for my return flight (through westjet) from edmonton, I was told I couldn’t be allowed on the plane because of my ID. I had to go to the porter desk, and was told I couldn’t be allowed on any flights due to my ID. Even though I was allowed on the original flight by porter. Because of porters careless employees I had to purchase a last minute ticket. I asked to be refunded the ticket due to employee error. But I was met with rude costumer service and no help or refund. Never fly porter, they do not care about you, only your money
Porter Airlines is a regional airline based in Canada, specializing in providing convenient air travel options to various destinations throughout North America and the Caribbean. The company operates a fleet of modern aircraft, offering passengers an enhanced travel experience that includes complimentary snacks, beer, and wine during flights. Customers can easily book flights online through the company's user-friendly website, flyporter.com. Targeting both leisure and business travelers, Porter Airlines aims to deliver a comfortable and enjoyable flying experience. The airline focuses on routes that connect major cities and regional hubs, making it a preferred choice for individuals seeking efficient travel solutions within the Americas. With a commitment to customer satisfaction, Porter Airlines continues to refine its services and expand its offerings to meet the evolving needs of its passengers.
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