Porter Airlines is a regional airline based in Canada, specializing in providing convenient air travel options to various destinations throughout North America and the Caribbean. The company operates a fleet of modern aircraft, offering passengers an enhanced travel experience that includes complimentary snacks, beer, and wine during flights. Customers can easily book flights online through the company's user-friendly website, flyporter.com. Targeting both leisure and business travelers, Porter Airlines aims to deliver a comfortable and enjoyable flying experience. The airline focuses on routes that connect major cities and regional hubs, making it a preferred choice for individuals seeking efficient travel solutions within the Americas. With a commitment to customer satisfaction, Porter Airlines continues to refine its services and expand its offerings to meet the evolving needs of its passengers.
Porter Airlines receives overwhelmingly negative feedback from customers, with many expressing frustration over flight cancellations, delays, and poor communication. Reviewers frequently report being rebooked without notice, leading to significant inconveniences, such as missing important events.
The check-in process is often described as slow and chaotic, with some travelers waiting over an hour just to check in. While a few positive comments highlight friendly staff members, such as Gihan at Toronto Pearson, these instances are overshadowed by complaints about overall service quality. Additionally, issues like delayed baggage and uncomfortable seating further contribute to the dissatisfaction. Overall, the sentiment is largely negative, with many customers advising against flying with Porter Airlines.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 210 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.6 | 11 |
| Sep 24 | 2.8 | 11 |
| Oct 24 | 3.0 | 6 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | 1.4 | 9 |
| Jan 25 | 2.3 | 6 |
| Feb 25 | 1.8 | 9 |
| Mar 25 | 2.0 | 4 |
| Apr 25 | 2.3 | 6 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.9 | 9 |
| Jul 25 | 1.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 210 most recent reviews.
“March26, 2025 We took Porter Airlines from Montreal to Edmonton via Toronto”
“The reason I was given by their customer service rep is that the flight had been re-scheduled but no explanation as t...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 1.6 out of 5 (poor) | 1.3 out of 5 (poor) | −15% | 210 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: Porter Airlines is #5 of 5 on overall rating in this group. On website & app, Audley Travel scores higher (5.0 vs 1.3).
210 reviews of Porter Airlines. Filter by what matters to you.
Answering call took too long. Their AI is good for nothing. On line check in is not recognizing booking #. Wasted my lots of time to get hold of someone. Person had very hard time find my booking & still could not checked in & did not get my boarding pass.
Booked with AirTransat for an international flight to Europe. However Porter airline as a code share was the initial leg to Montreal from Halifax, since the second leg was international we could not check in due to the requirement to verify documents ie passports. Since it is 2024, most modern airlines can do this on their online booking sites but not Porter. This was booked by corporate, will never personally fly with them on my own dime.
Cancelled my flight mid day from Montreal to Toronto. Came back for 20:55 late staff completely clueless. Rather pay more than this Mickey Mouse airline. Never again
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First time booking with Porter - had a 10 out of 10 experience with the agent. Very helpful and pleasant. Then I made the mistake of calling a few days before the flight to request an upgrade. Was told yes, can be done and was transferred to Reservations where I was on hold for 90 minutes with a recurring announcement telling me how important my call was. 90 minutes!!!! Not one word from the transferring agent that they are experiencing a problem. Finally gave up and called again only to be told at that time system was down. Interesting how the 2nd agent knew but the first one didn’t - or was it a lie? And so why couldn’t they have the phone system update to announce this rather than wasting 90 minutes of my time? Inexcusable! Porter Airlines is just like all the other airlines - Porter hasn’t figured out they only exist because of customers and with no customers, they won’t exist. Time for consumers to take control and show these airlines what happens when they are not booked for flights. Won’t be transferring my frequent flying habits to Porter. Go ahead cancel my new VIP membership, Porter - I won’t be needing it because VIP shouldn’t mean a 90 minute wait without explanation or care by your organization. My 90 minutes is far more valuable than yours.
I was hoping the reviews were wrong. They weren't. Porter sucks. Another airline gonna go bust Door seal fell off before flight. Very scared! Hope I'm in one piece arriving in Ottawa on this plastic piece of crap.
Delayed flight for over 2 and a half hours…. Rude staff
They lie on the telephone answer. They said there were three ahead of me in the queue, and average wait time would be 33 min. This continued for over half an hour (always three people, 33 min). I then got my wife to call too. She also got the same message, which should now have said 4 people in line. I don't think they had anyone staffing the phone. I cannot check in on-line; their web site tells me to phone the number; but no answer. Reading the other reviews, I wonder if I will get a flight at all. Incidentally, I booked an Air Transat flight and found out later it was actually a Porter flight.
It was super. I had the flight from Edmonton to Toronto. Iniatially there was a delay in the flight and I got 15 dollars vaucher to buy food in the airport. Hot meals, free snacks, free beverages - pop and alcoholics, the Internet, the charging socket - everything on the board was perfect. On the seats in front of me sat two drunk guys and I was amazed how professionally flight attendants managed the situation by not allowing the guys to go wild. Later I found the bottle of whiskey the guys dropped on the floor. Just enjoyed the flight. Highly advise on this airline.
I was having an issue booking my ticket through the website and called the customer service desk. I was fortunate to get Kelli on the call who promised to help me right away so I could make it to my meeting. I happened to mention that I was using a cancellation credit from a flight I cancelled due to the passing of my sister and that we are coming on to the one year anniversary of her passing. Kelli was so wonderful and compassionate and gave me some extra perks for my trip, as a way to celebrate my sister. Her kindness and sensitivity made me so emotional. Thank you Kelli. You are a credit to Porter Airlines and I am sending you much love.
Be aware that if you book a ticket online, they might sell you a non existing ticket, take your money in a few seconds, send you a minute later an e-mail saying they could not book your ticket because it's full and then keep your money for 10 business days. Never again.
Missed flight from SFO because I couldn't even get a boarding pass - not via online check-in, self-serve kiosk at airport, or the agent - because there was no check-in agent at the airport with 2-hours before departure (plenty of time to make the flight). How do you not have an agent at the airport? Standing on other side of security while flight continues to get delayed but unable to go to the gate. Customer service on the phone telling me I'm checked as a no-show - again, 2 hours before departure. Only offered to book me another flight - for $800.00. Of course, am welcome to fill out a feedback form (last time I did this it took them a month to respond). There are no policies on Porter specifying when check-in even closes. Amateur hour, no business trying to fly outside Canada in the international market. No accountability. Worst airline.
This is by far the worst in Canada in terms of timing, caring about people time. I often book with them as it fits my schedule with no other choices. and they are more than 90% delayed as a habit ! The last story I was flying from Ottawa to Winnipeg through Toronto. The flight from Ottawa was delayed ( as usual) and the second flight is porter as well. we landed gate B39 in Toronto. The agent very carelessly announced if you are heading to Winnipeg head to gate B5. B5 is literally a mile away from B39 we rushed without checking then we reached the B5 finally to be told flight to Winnipeg is taking off from gate B39 ! which is the same aircraft we came from Ottawa ! we ran all the way back to meet the same agent and when I said it was a mess announcing the wrong gate she said it was not her fault ! Terrible !
Basically held hostage in Ottawa on March 4 unless I paid an additional $717.69 to fly on an open Porter plane from Ottawa to Toronto to complete a SFO to YYZ flight that rerouted to Ottawa because of Porter caused delays. Instead of the promised refund of $717.69, after 6 weeks I was offered $125 total compensation. I don’t think they even read my claim with all the supporting data. Horrid customer service from an airline that has very low status at larger airports. Travellers should avoid flying Porter in and out of major hubs and airports.
Great service from check-in to landing. I was very pleased with the gate agent at yyc. My mother is 87 years old and she offered me an escort pass to my mom's gate. No other airline has ever offered that to me before. The gate agent was very sweet. I would highly recommend Porter Airlines.
Despite a change in ownership and extremely rocky recovery from Covid related shutdowns, Porter remains the best short distance flight experience in North America. 0 hassle booking, customer support which puts the client first and resolves all issues (I’ve had some weird problems and their customer desk person fixed them without batting an eye - even though their software tool had no way to address my problem), low cost (but not lowest-cost). They’re operating some busy flights and routes, and my flight was delayed (as are almost all flights along that route). Their staff is extremely competent and experienced and can handle routine problems like delays with aplomb
We set out for a wonderful holiday, taking the Queen Mary 2 to Britain from New York City. Unfortunately, to get there we relied on Porter Airlines. Their flights are habitually late and in our case, they flew us from Toronto Island (YTZ) to their new hub airport, Ottawa (YOW) for a transfer to a flight to Newark, N.J. (EWR). The Toronto-Ottawa flight was late and there was a hectic and nerve-wracking transfer that involved going through U.S. customs in only 50 minutes. We were settled on the next flight when Porter announced the flight was cancelled and were were to get off. A later E-mail assured us we'd have a connecting flight in two days' time. Ocean liners do not wait for two days for passengers marooned by Porter Airlines. We had to scramble to make and pay for a second reservation (thank you, Air Canada!). When we applied for a refund from Porter we were told that the first flight--YTZ-YOW--was non-refunable because they had flown us there already. So instead of getting on the Queen Mary 2, we should have been happy to stare at Ottawa half-frozen Rideau Canal for a holiday instead. They never, never refunded that flight; only the second one, the YOW-EWR flight. I consider this a breach of contract and more than a bit of a rip off.
Porter Airlines lost my baggage during a layover and claimed to have ‘found’ it 24 hours before I had even flown with them. When I pointed out this error to their (terrible) customer service, my baggage claim disappeared from their tracking system within 24 hours. Fraudulent behavior, terrible customer service, not worth a minute of your time
I flew Porter flight #158 from Ottawa to Toronto Pearson on Good Friday, 2024. Everything about my trip was great, except for my experience retrieving my checked bag. As we were landing, the flight attendant announced that checked baggage could be claimed at Carousel 4. I and a number if othe passengers waited around for well over 40 minutes at Carousel 4, but our bags never arrived on the carousel. I spoke with Porter's baggage agent, who tried to contact Porter's ramp manager to find out what was going on. After waiting some more, one of the other passengers came by the baggage desk, towing his checked bag from the flight. He told us that his bag and other bags were sitting on the Oversize Baggage belt. I walked over to the Oversize belt, and there was my checked bag, as were the checked luggage of all of the other passengers on that flight. While my suitcase is rather large, it certainly didn't qualify as oversized; the same can be said for the other pieces of luggage that were on the belt. Why would Porter's ramp rats place all of the checked bags from the flight onto the Oversized Baggage belt, instead of on the belt for Carousel 4? I think Porter needs to explain to its Pearson ramp rats that just because a piece of luggage is checked does not mean that it should be classified as being oversized.
I recently had an incredibly disappointing experience with Porter Airlines, that I feel compelled to share. After enduring a three-hour wait at the airport, we were informed that our flight had been canceled. Not only were we left stranded without any clear explanation, but the airline then rescheduled our tickets for more than 24 hours later, leaving us scrambling to find accommodation at our own expense. Despite assurances from the airline that they would reimburse us for the unexpected hotel costs, obtaining that reimbursement proved to be a Herculean task. Hours spent on the phone with various representatives led nowhere, as they continuously shifted responsibility and refused to honor their commitment. Adding insult to injury, the abrupt change in plans thrust me into a climate shock, transitioning from a warm destination to subzero temperatures in Canada. Enduring over 24 hours in such conditions before my next flight was not only uncomfortable but also completely unexpected and unacceptable. Overall, my experience with Porter Airlines was marred by incompetence, lack of communication, and disregard for customer well-being. I strongly advise against trusting this airline with your travel plans, as they have demonstrated a blatant disregard for customer satisfaction and comfort.
Paid for Porter Reserve, flying from Toronto to Edmonton. We had an issue with our luggage tags that staff dealt with easily. There was no notice of priority security, we just happened to see it when I went out for a smoke. Gate change announced 15 minutes before boarding time. No announced Reserve pre-boarding despite arriving before boarding time. Plane was delayed but no reason given. Food and drinks were disappointing, hope they switch it up! Seats were fine as we had 1C and 1D but there is a bulkhead. Positive part is there wasn't the line of people standing beside you to use the bathroom. Staff was fine. Wifi was very hard to connect to, especially in this day and age. We paid a ridiculous amount for this flight but it was for a funeral so it couldn't be helped. Thankfully the weather in Edmonton was better than back home! .
Porter Airlines is a regional airline based in Canada, specializing in providing convenient air travel options to various destinations throughout North America and the Caribbean. The company operates a fleet of modern aircraft, offering passengers an enhanced travel experience that includes complimentary snacks, beer, and wine during flights. Customers can easily book flights online through the company's user-friendly website, flyporter.com. Targeting both leisure and business travelers, Porter Airlines aims to deliver a comfortable and enjoyable flying experience. The airline focuses on routes that connect major cities and regional hubs, making it a preferred choice for individuals seeking efficient travel solutions within the Americas. With a commitment to customer satisfaction, Porter Airlines continues to refine its services and expand its offerings to meet the evolving needs of its passengers.
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