Freebird Airlines is an online platform specializing in providing affordable flight reservations and ticket booking services. With a user-friendly interface, customers can search for various flight options, including round trips, one-way, and multi-city itineraries. The company caters to a diverse clientele, including leisure travelers and business professionals seeking cost-effective travel solutions. In addition to flight bookings, Freebird Airlines offers ancillary services such as seat selection, meal ordering, and extra baggage options to enhance the travel experience. The platform also features hotel booking services, allowing travelers to secure accommodations near airports for added convenience. With a focus on delivering straightforward and efficient travel solutions, Freebird Airlines aims to meet the needs of budget-conscious travelers looking for reliable air travel options.
Freebird Airlines receives a mix of reviews, with a notable 73% of customers expressing positive experiences. Many reviewers highlight the efficient booking process through the app and commend the friendly, German-speaking staff, which contributes to a pleasant flight atmosphere.
Passengers appreciate the comfort of the seats and the cleanliness of the aircraft. However, there are significant complaints regarding flight cancellations and delays, with some travelers experiencing over 12 hours of delay without compensation. Issues with luggage damage and poor organization during check-in have also been reported, particularly affecting those traveling with elderly passengers. Despite these challenges, the overall sentiment leans positive, with many customers expressing a desire to fly with Freebird again.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 1,000 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.7 | 108 |
| Sep 24 | 4.0 | 67 |
| Oct 24 | 4.1 | 70 |
| Nov 24 | 4.2 | 46 |
| Dec 24 | 4.5 | 22 |
| Jan 25 | 4.2 | 24 |
| Feb 25 | 4.4 | 22 |
| Mar 25 | 4.2 | 20 |
| Apr 25 | 3.9 | 37 |
| May 25 | 4.1 | 44 |
| Jun 25 | 3.3 | 56 |
| Jul 25 | 3.6 | 65 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Der Service ist wirklich super, mir wurde bei der Hotline (Whatsapp) sofort unkompliziert geholfen”
“Vi bestilte en rejse og skulle flyve med freebird fra Hamborg til Alanya Ved check in kunne de ikke finde os på trods...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 4.2 out of 5 (good) | 3.8 out of 5 (good) | −5% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: Freebird Airlines is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 3.8).
500 reviews of Freebird Airlines. Filter by what matters to you.
Firstly on my flight itinerary the terminal was not mentioned at all in Turkey Antalya, secondly the counter desk individuals were super rude at freebird counters, thirdly I was charged £50 for 2kg excess weight! Overall im disappointed and will not be using this airlines in future.
Helped us very fast. Thank you!
It was great flight and service was amazing very good
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
alles unkompliziert gelaufen Preis gut
Everything was great!
The responses are prompt and accurate. I have contacted the service in different times of the day including at night time and I was impressed with the effectiveness of this service.
Die Seite hängt hat meine Kreditkarte nicht akzeptiert obwohl ich schon mal bei euch gebucht habe mit den selben Umständen… Der Flug ist unnötig überteuert. Welches Gepäckgewicht im Ticket inklusive ist ist nicht sofort erkennbar.
The booking process is quite easy and straightforward. But we booked PremiumBird but there were no XLegs seats left, we had to take seats from the Front Seat Selection. Should be still fine. We booked for two, but could not select a different meal and had to select the same one.
Ich hatte ja schon echt Schiss aufgrund der ganzen schlechten Bewertungen, aber wir wurden eines besseren belehrt. Wir hatten trotz Turbulenzen einen schönen angenehmen Flug von HER-LPZ. Der Pilot als auch die Crew waren 1A, Informationen wurden direkt weitergegeben, der Flieger zwar alt, aber sehr sauber, Verständigung erfolgte auf deutsch. Gerne wieder :)
Flew with this airline a couple days ago Brilliant flight on time so much room on the plane, you are not all crammed onto each other! Air stewards were so friendly and nice. I would say this was the best 4.5hr Flight i have ever been on please don’t read the bad reviews
Her zaman tercihim olur, Ben çok memnun kaldım personel canı yakındı aynı zamanda Pilotlarda uçuşu iyi gerçekleştirdiler.
Same system like sunexpress.
90 Minuten Wartezeit im Flieger in der Parkposition, keine Entschuldigung, Getränke o.Ä..
Im Ganzen war der Flug sehr gut und ruhig, wir sind von Paderborn nach Heraklion und wieder zurück geflogen. Die Beinfreiheit ließ allerdings zu wünschen übrig. Mein Mann ist 1,89 m groß und er hatte sehr zu kämpfen. Das Essen war auf dem Hinflug ein Käse Croissant das ging, auf dem Rückflug hatte ich ein Pizza Baguette was ich nicht empfehlen kann. Es war total weich und aufgelöst und schmeckte nicht. Die Preise waren okay
Freebird Airlines is an online platform specializing in providing affordable flight reservations and ticket booking services. With a user-friendly interface, customers can search for various flight options, including round trips, one-way, and multi-city itineraries. The company caters to a diverse clientele, including leisure travelers and business professionals seeking cost-effective travel solutions. In addition to flight bookings, Freebird Airlines offers ancillary services such as seat selection, meal ordering, and extra baggage options to enhance the travel experience. The platform also features hotel booking services, allowing travelers to secure accommodations near airports for added convenience. With a focus on delivering straightforward and efficient travel solutions, Freebird Airlines aims to meet the needs of budget-conscious travelers looking for reliable air travel options.
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