It was okay
It was okay Guter Preis

Freebird Airlines is an online platform specializing in providing affordable flight reservations and ticket booking services. With a user-friendly interface, customers can search for various flight options, including round trips, one-way, and multi-city itineraries. The company caters to a diverse clientele, including leisure travelers and business professionals seeking cost-effective travel solutions. In addition to flight bookings, Freebird Airlines offers ancillary services such as seat selection, meal ordering, and extra baggage options to enhance the travel experience. The platform also features hotel booking services, allowing travelers to secure accommodations near airports for added convenience. With a focus on delivering straightforward and efficient travel solutions, Freebird Airlines aims to meet the needs of budget-conscious travelers looking for reliable air travel options.
Freebird Airlines receives a mix of reviews, with a notable 73% of customers expressing positive experiences. Many reviewers highlight the efficient booking process through the app and commend the friendly, German-speaking staff, which contributes to a pleasant flight atmosphere.
Passengers appreciate the comfort of the seats and the cleanliness of the aircraft. However, there are significant complaints regarding flight cancellations and delays, with some travelers experiencing over 12 hours of delay without compensation. Issues with luggage damage and poor organization during check-in have also been reported, particularly affecting those traveling with elderly passengers. Despite these challenges, the overall sentiment leans positive, with many customers expressing a desire to fly with Freebird again.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 1,000 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.7 | 108 |
| Sep 24 | 4.0 | 67 |
| Oct 24 | 4.1 | 70 |
| Nov 24 | 4.2 | 46 |
| Dec 24 | 4.5 | 22 |
| Jan 25 | 4.2 | 24 |
| Feb 25 | 4.4 | 22 |
| Mar 25 | 4.2 | 20 |
| Apr 25 | 3.9 | 37 |
| May 25 | 4.1 | 44 |
| Jun 25 | 3.3 | 56 |
| Jul 25 | 3.6 | 65 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Der Service ist wirklich super, mir wurde bei der Hotline (Whatsapp) sofort unkompliziert geholfen”
“Vi bestilte en rejse og skulle flyve med freebird fra Hamborg til Alanya Ved check in kunne de ikke finde os på trods...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Booking | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 4.2 out of 5 (good) | 3.8 out of 5 (good) | −5% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 4.2 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | — | 1,050 |
Bottom line: Freebird Airlines is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 3.8).
500 reviews of Freebird Airlines. Filter by what matters to you.
It was okay Guter Preis
Es hat alles von der Buchung bis zum Rückflug gut funktioniert. Einzig der Abflug ist zu reklamieren, denn wir mussten eine Stunde im Flugzeug warten bis wir endlich starten konnten. Es wäre sehr gut gewesen, wenn die Crew die Gründe für die Verzögerung mitgeteilt hätten.
Bin von Paderborn nach Gran Canaria und eine Woche später wieder zurück. Meine Tochter und ich hatten beide Male Gott sei Dank einen Platz am Gang und könnten so zwischenzeitlich unsere Beine mal ausstrecken. Für Personen über 1,65 cm Körpergröße ist der Sitzplatz eine Zumutung. Beim Rückflug gab es beim Start einen Notfall und wir starteten dadurch mit 2 Stunden Verspätung, wofür die Fluggesellschaft natürlich nichts kann. Sonst lief alles reibungslos. Flugbegleiter sehr zuvorkommend. Fliege aber bedingt durch die Sitzplatz- Problematig nicht mehr mit dieser Fluggesellschaft. Flug 14. 09. und 21. 09. 24
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What a wonderful customer service! The best I’ve ever received! I used WhatsApp contact and was answered directly at the night time and all my questions were answered and problems solved, thank you!
teuere Tickets (Antalya- Stuttgart Flug), aber sehr pünktlich, insgesamt ein angenehmer Flug
Absolutely amazing, excellent customer service from Arif who help with everything I needed straight away, was pleasure to dealing with him. Thank you again
Koffer beschädigt und ich soll mich selbst um die Reparatur meinem Koffer kümmern oder um eine Autorisierte Bestätigung das mein Koffer nicht mehr zu Reparieren ist ,was der Fall ist.
This service provider is a complete joke. No sense of professionalism let alone any compassion for those with any needs of support. Took a flight from Dalaman to Stansted and the flight was being operated by them even though I had booked my entire package with TUI. If TUI are going to continue to use Freebird then they've definitely lost me as a customer. The crew were nasty, superficial and put on these fake smiles as if they cared. The lead cabin crew member was the worst of the bunch so you can't expect much from the team she's working around. The seating was worn out and felt smaller then other budget airlines. I'm surprised the belts even worked! In fact the entire place felt like we were in a a toy like plane. Just horrific.
sehr gute Abwicklung
Beide Flüge pünktlich. Recht bequem. Nettes Personal. Alles Gut!
I give 5 stars. I always fly from Cologne to Antalya with Freebird. From booking to check-in and service on board, everything is excellent, absolutely reliable. If there are problems, like on my last flight from Antalya (the plane was broken), the airline reacts quickly. Thank you for the great service. I recommend you 100%.
We wanted to cancel our flight more than a week in advance. We had booked an outbound flight to Antalya with a competitor (SunExpress) and the return flight with Freebird. With SunExpress we canceled the flight 24 hours in advance and got 95% of the costs back. We then called Freebird (or tried to). The help via WhatsApp is no help at all. You can reach someone on the phone number after what feels like 20 calls. Customer service is only available in English or Turkish. When I tried to explain my request, I was just brushed off and told to contact them by email. Even after asking several times and insisting, I was not helped. The email was at least processed within 24 hours (Imagine if I had wanted to cancel my flight at short notice like SunExpress: Would not have worked) We only get 20% of the money back, even though the tickets have been resold in the meantime and the airline has suffered no loss at all. For me, it's practically a rip-off if SunExpress gives me the full refund 24 hours before the flight. That's what you call customer service. not. I will never book a flight here again or recommend this airline to anyone, not even my worst enemy. Edit: Because Freebird commented on this review: According to a ruling by the Frankfurt Regional Court, the airline must also refund the ticket price if it cannot prove what revenue was generated by selling the ticket elsewhere. If it can even resell the seat that has become free at the same price, the airline has no loss at all and must refund the ticket price in full. This applies in particular in the case of cancelations long before departure. This means that their general terms and conditions are at least contestable under European law and cannot be upheld in court, as the cancellation was more than a week in advance and they have already resold the seats in the meantime.
Gestern kurzfristig gebucht von Antalya nach Düsseldorf für heute Abflug um 8.00 Uhr. Buchung lief einfach über Flüge.de, Bestätigung kam sehr schnell, Onlinetickets ebenso. Danach konnte ich noch sehr einfach Sitzplätze reservieren und online einchecken. Ablauf heute ohne Probleme, Checkin, Abflug pünktlich, saubere neuere A320, Personal top. Also ich kann diese Gesellschaft nur weiterempfehlen!!
i have just fighten back from turkey. my grandson was un well on the fight started to be sick. not one of the staff help, did not give us any sick bags, or ask if he was ok showed no empathy. did ask if we would like some water for him. wait for it then there charged us for the water. it was a joke
Alles super geklappt
Freebird Airlines is an online platform specializing in providing affordable flight reservations and ticket booking services. With a user-friendly interface, customers can search for various flight options, including round trips, one-way, and multi-city itineraries. The company caters to a diverse clientele, including leisure travelers and business professionals seeking cost-effective travel solutions. In addition to flight bookings, Freebird Airlines offers ancillary services such as seat selection, meal ordering, and extra baggage options to enhance the travel experience. The platform also features hotel booking services, allowing travelers to secure accommodations near airports for added convenience. With a focus on delivering straightforward and efficient travel solutions, Freebird Airlines aims to meet the needs of budget-conscious travelers looking for reliable air travel options.
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