What should I do if I receive the wrong item from Free TV?
If you receive an incorrect item, please visit www.freetv.ie immediately for assistance on how to return the item and receive the correct one.

Free TV is a company operating within the digital broadcasting space, primarily focusing on offering a range of products and services tailored for consumers looking to access television content without the need for traditional subscription-based services. Operating from their website, www.freetv.ie, Free TV caters to a broad audience interested in leveraging modern technology to access TV channels and content freely available over the air or via the internet. The company's offerings likely encompass a variety of digital TV receivers, antennas, and related accessories designed to enable users to receive free-to-air television broadcasts. Targeting customers who prefer not to commit to monthly subscription fees for satellite or cable services, Free TV positions itself as an alternative for accessing television content. By focusing on the provision of equipment and possibly installation services, Free TV aims to meet the needs of tech-savvy consumers as well as those looking for cost-effective ways to enjoy television. Given the nature of its business, Free TV's customer base is diverse, ranging from budget-conscious individuals and families to tech enthusiasts exploring the possibilities of free digital broadcasting. The company's emphasis on free TV solutions reflects a growing trend towards more flexible and cost-effective content consumption options.
Free TV receives a mix of reviews, with many customers praising the excellent service and prompt delivery. Reviewers appreciate the helpful staff, particularly for advice on tricky setups, and some highlight the reasonable prices offered.
However, there are significant complaints regarding product quality and customer support. Several consumers report receiving incorrect items or faulty products, leading to frustration over lack of assistance and refunds. Issues with VAT not being included in quoted prices also surface, raising concerns about transparency. While some customers have had positive experiences, the negative feedback regarding product reliability and customer service cannot be overlooked. Overall, Free TV has a mixed reputation, with both commendable service and notable shortcomings.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 61 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 2.7 | 3 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 2.5 | 2 |
| Mar 25 | 3.7 | 3 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 2.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 61 most recent reviews.
“I have used FreeTV a couple of times now, always a prompt delivery and followed up with excellent customer service, I...”
“I've always liked this store, but recently the customer service and the products have gone down”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Consumer Electronics.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.5 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 3.8 out of 5 (good) | 3.2 out of 5 (fair) | — | 61 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | — | — | +104% | 547 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 5.0 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.9 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 |
Bottom line: Free TV is #4 of 5 on overall rating in this group. On quality, Mazuma Mobile scores higher (5.0 vs 3.2).
61 reviews of Free TV. Filter by what matters to you.
Over a year ago
Beware, the prices quoted are not including VAT. This is disingenuous advertising. The product does however work
Over a year ago
Free TV is not trusted. It locks up my Roku and Amazon TV's, and takes forever to fix. I do not recommend it to my worst enemy. Don't download it folks.
Over a year ago
do not become a trade customer, they will fob you off or rip you off.
Over a year ago
Emailed looking for advice, received a reply quickly, ordered the recommended products, had them the next day, couldn't fault the service, would highly recommend
Quick answers to the questions people ask most.
If you receive an incorrect item, please visit www.freetv.ie immediately for assistance on how to return the item and receive the correct one.
For the most accurate and up-to-date pricing information, including details about VAT, please check our website or contact our customer service.
For any product support or warranty claims, please visit our website's support section or contact our customer service for assistance.
Our return policy details, including how to initiate a return for a faulty item, can be found on www.freetv.ie or by contacting our customer support.
Delivery times can vary. Please check our website for the most current delivery information or contact customer service for specific delivery queries.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 36% are 1–2★.
Beware, the prices quoted are not including VAT. This is disingenuous advertising. The product does however work
Free TV is not trusted. It locks up my Roku and Amazon TV's, and takes forever to fix. I do not recommend it to my worst enemy. Don't download it folks.
do not become a trade customer, they will fob you off or rip you off.
Emailed looking for advice, received a reply quickly, ordered the recommended products, had them the next day, couldn't fault the service, would highly recommend
I wanted a camera for outside my house and the staff were more than helpful to explain and set me right. I have got electrical goods before and never had any issues with the goods or staff. Billy Condon
I had purchased a reel of ethernet cable and when it arrived (very quickly) I discovered I purchased the the wrong kind for what I needed (completely my fault). I contacted the company, dropped the goods back and they arranged the refund quickly without any hassle. Great service and trustworthy.
I have used freetv.ie many times and found them professional, helpful, good value & excellent service
I have been a customer for a few years, purchasing satelite dish, box and other accessories from freetvz.com site. The product quality has been solid, and I have never had issues with the items themselves. However, there have been a few instances where delivery times took longer than expected, which is a bit frustrating when you're eager to set things up. Overall, its a decent place for quality products, but it might be worth exploring other options for additional content
Purchased a Tester from Free TV and went faulty. Contacted them and got a short cant help email. I would be wary of any help after you purchase. A company is only as good as the Support it provides.
Not happy with remote I bought doesn't work. Rang them man totally unhelpful. Never do business with them again
Don't even deserve 1 star but no option. Placed an order 8 days ago and still waiting to be deliver. never answer the phone. very bad and rude customer service.
This review is directed to FREETV.ie…. Products And cables ordered last month. No delivery. They used FASTWAY…. I swore I’d never use FASTWAY (see earlier review) . Please read on…. Nobody to talk to in support,! Email only !!! Eventually after 8 days, given a delivery date …… but without the cables…… We do not know and cannot find out when the cables will be delivered…… What I find distressing is that I am paying the bills to keep these guys in business….. I work weekends to do this….. these people don’t work at all on weekends!,,,, but their site takes an order for what they cannot deliver ? Something smells foul……
I enquired about a remote control for mini combo that I was informed was no longer available. Free Tv we most helpful in supplying and promptly delivering the unit and reasonably priced. I ordered Mon received Tues.
Great service. I have used them twice for new remote controls. One for my TV and one for my Saorview box. They both worked straight away no issues with them.
I ordered an Item on Sunday Night. And recevied it to day. What a great service.
Excellent service. Order was delivered by DPD next day and was securely package. A reliable and trustworthy company to deal with
Got firestick a couple of months back remote suddenly wouldn't connect, contacted them customer service couldn't be more helpful fixed issue in less than a week product sent back fixed and working excellent customer service highly recommend using freetv.ie I will in future.
I ordered a remote control for an AKAI tv - It even says it on the receipt and they sent a Universal Remote which didn't work. I could have ordered a Universal Remote control from anywhere. When I rang phone number on the rececipt I was met with the response of - we picked the product you ordered when quite clearly they hadnt. Not impressd at all.
Top company to deal with Knowledgeable friendly and great customer service I have been dealing with freetv a long time keep up the great work
Free TV is a company operating within the digital broadcasting space, primarily focusing on offering a range of products and services tailored for consumers looking to access television content without the need for traditional subscription-based services. Operating from their website, www.freetv.ie, Free TV caters to a broad audience interested in leveraging modern technology to access TV channels and content freely available over the air or via the internet. The company's offerings likely encompass a variety of digital TV receivers, antennas, and related accessories designed to enable users to receive free-to-air television broadcasts. Targeting customers who prefer not to commit to monthly subscription fees for satellite or cable services, Free TV positions itself as an alternative for accessing television content. By focusing on the provision of equipment and possibly installation services, Free TV aims to meet the needs of tech-savvy consumers as well as those looking for cost-effective ways to enjoy television. Given the nature of its business, Free TV's customer base is diverse, ranging from budget-conscious individuals and families to tech enthusiasts exploring the possibilities of free digital broadcasting. The company's emphasis on free TV solutions reflects a growing trend towards more flexible and cost-effective content consumption options.
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