Mazuma Mobile is a UK-based company specializing in the buying and selling of used mobile phones. The company provides a user-friendly platform where consumers can sell their old devices for cash, ensuring a convenient and efficient process. Customers include individual mobile phone users looking to upgrade their devices, as well as businesses seeking to recycle or resell their old technology. In addition to its buy-back service, Mazuma Mobile also offers a range of accessories and new devices, catering to a diverse customer base. Through its website, www.mazumamobile.com, the company emphasizes ease of transactions, competitive pricing, and a commitment to responsible recycling. By focusing on sustainability and customer satisfaction, Mazuma Mobile aims to meet the needs of environmentally conscious consumers in the mobile technology market.
Mazuma Mobile receives high praise for its quick and efficient service, with many customers highlighting the straightforward process of getting quotes and sending in phones. Reviewers appreciate the prompt payment, often noting that funds arrive in their accounts shortly after sending their devices.
The ease of use and transparency throughout the transaction are frequently mentioned as positive aspects. However, some customers express frustration over significant drops in offers after sending their phones, citing issues like the lack of a CE mark or discrepancies in the phone's condition. These complaints indicate a disconnect between initial quotes and final offers, leading to dissatisfaction for a minority of users. Overall, Mazuma Mobile is well-regarded for its service, though potential sellers should be cautious about the final valuation of their devices.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,060 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.5 | 271 |
| Jun 25 | 4.5 | 437 |
| Jul 25 | 4.5 | 292 |
| Aug 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Excellent quick service from going online to the quote given, the arrangements to collect the phone, still waiting fo...”
“Absolute scam”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.1 out of 5 (good) | 4.2 out of 5 (good) | — | 1,060 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.4 out of 5 (good) | — | 541 | |
| 3.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 2.9 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,000 |
Bottom line: Mazuma Mobile is #3 of 5 on overall rating in this group. On value, Mobile Monster scores higher (4.9 vs 4.1).
1,060 reviews of Mazuma Mobile. Filter by what matters to you.
Over a year ago
Excellent quick service from going online to the quote given, the arrangements to collect the phone, still waiting for payment to clear thou, because of the weekend the money clears on a working day,... See more
Over a year ago
Was offered £85 for my phone in excellent condition, then offer was Dropped to £20 because they said the phone was not of European origin as it didn’t have a CE mark. I got the phone from o2 and sent... See more
Over a year ago
What a great service well pleased and a super quick service too
Over a year ago
Very happy with Mazuma with the amount I received for my old phone
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Excellent quick service from going online to the quote given, the arrangements to collect the phone, still waiting for payment to clear thou, because of the weekend the money clears on a working day, crossed fingers, my phone was in Excellent condition and got the full price quoted very happy, nearly £200 more then Cex and didn't need cables or box. Well happy, thank you Mazuma Mobile.
Was offered £85 for my phone in excellent condition, then offer was Dropped to £20 because they said the phone was not of European origin as it didn’t have a CE mark. I got the phone from o2 and sent it to them in the original box which had a CE mark on it. They said that didn’t prove it. Do not, I repeat do not use this company
What a great service well pleased and a super quick service too
Very happy with Mazuma with the amount I received for my old phone
Great service and very quick to pay for the phone.
Experience was very straightforward and quick posted phone day 1 and money was in my account next day
Very transparent sale. They delivered on all accounts: price, payment, timescale. I sent my phone using the postage sent via email & used the post office to send it to Mazuma. Mazuma guided me through the process with emails & my payment was fast tracked to my bank account within days. Couldn't fault them.
Quick & efficient service
Very easy to use and a fare price for an old mobile phone
Very efficient service offered by Mazuma. Very good levels of communication offered with timely delivery and clarity.
Quick to get a quote and easy to send my phone off. Got payment within a couple of days of posting my phone and the payment was what they had quoted me. Would recommend and use again
Sent phone on the Wednesday and money was in my account Friday, fantastic service.
After me not resetting the iPhone correctly this is now resolved and the money came through quickly
Wanted to sell my Apple Watch with mazuma mobile. Put all the information in online and it had the option to select scratches etc. they offered me £85. I sent it off and received an email a couple of days later saying that I had chosen the wrong make of watch then what I selected online which is fair enough there is so many different ones. But for them to then say that because it’s scratched they can only offer me £2.50 for my watch! I thought what a joke! Can’t even get a primark watch for £2.50 these days. What’s the point in putting the option of it having scratches on their website if they aren’t going to accept it anyway? Won’t be using again.
This was an easy transaction with my phone they gave me a price sent the appropriate Posting detaile was very easy instructions Well pleased would recommend this company many thanks
Mazuma Mobile is a UK-based company specializing in the buying and selling of used mobile phones. The company provides a user-friendly platform where consumers can sell their old devices for cash, ensuring a convenient and efficient process. Customers include individual mobile phone users looking to upgrade their devices, as well as businesses seeking to recycle or resell their old technology. In addition to its buy-back service, Mazuma Mobile also offers a range of accessories and new devices, catering to a diverse customer base. Through its website, www.mazumamobile.com, the company emphasizes ease of transactions, competitive pricing, and a commitment to responsible recycling. By focusing on sustainability and customer satisfaction, Mazuma Mobile aims to meet the needs of environmentally conscious consumers in the mobile technology market.
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