
FreeUP Mobile is a telecommunications company offering premium cell phone plans that operate on the largest and fastest 5G LTE network in the United States. The company provides a range of mobile plans designed to meet diverse consumer needs, ensuring customers enjoy high-speed connectivity without speed restrictions. Targeting both individual users and families, FreeUP Mobile aims to deliver reliable service with straightforward pricing. Customers can select from various plans and receive a free SIM card along with complimentary shipping. With a focus on accessibility and performance, FreeUP Mobile caters to those seeking efficient mobile solutions in today's fast-paced digital environment.
Reviewers express a mix of sentiments about FreeUP Mobile, highlighting both positive and negative experiences. On the positive side, some customers appreciate the good impression they have of the service, noting that it provides excellent plans and respectful customer interactions.
However, a significant number of complaints focus on the poor quality of the network, particularly for international calls, and the frustratingly slow customer service response times. Many users report long wait times when trying to reach support, with some experiencing service issues that have persisted for months. Overall, while there are a few satisfied customers, the prevailing sentiment leans towards dissatisfaction due to ongoing service and network problems.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 2.6 | 5 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people · latest review Nov 2022.
| Month | Average | Reviews |
|---|---|---|
| Apr 22 | 1.0 | 1 |
| May 22 | — | 0 |
| Jun 22 | — | 0 |
| Jul 22 | — | 0 |
| Aug 22 | — | 0 |
| Sep 22 | — | 0 |
| Oct 22 | — | 0 |
| Nov 22 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 5 most recent reviews.
“Customer support replied promptly and had no network glitches”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 2.6 out of 5 (poor) | 67 out of 100 | 2.6 out of 5 (poor) | — | 5 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 1,060 |
Bottom line: FreeUP Mobile is #5 of 5 on overall rating in this group. On service, Maya Mobile scores higher (4.8 vs 2.6).
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Polarized pattern: few middle ratings. 40% of recent reviews are 4–5★ and 60% are 1–2★.
FreeUP Mobile is a telecommunications company offering premium cell phone plans that operate on the largest and fastest 5G LTE network in the United States. The company provides a range of mobile plans designed to meet diverse consumer needs, ensuring customers enjoy high-speed connectivity without speed restrictions. Targeting both individual users and families, FreeUP Mobile aims to deliver reliable service with straightforward pricing. Customers can select from various plans and receive a free SIM card along with complimentary shipping. With a focus on accessibility and performance, FreeUP Mobile caters to those seeking efficient mobile solutions in today's fast-paced digital environment.
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