GB Bank is a UK-based financial institution specializing in property finance and online savings accounts. The company offers a range of services designed to meet the needs of individual savers and property investors. Their product offerings include fixed-rate bonds, notice accounts, and easy-access savings accounts, all aimed at helping customers grow their wealth securely and efficiently. With a user-friendly mobile app, customers can manage their savings accounts conveniently from their smartphones.
In addition to savings solutions, GB Bank provides flexible lending options for property investors, including buy-to-let financing and bridging loans. The company focuses on delivering clear and straightforward financial products, ensuring that customers receive personal support tailored to their unique financial goals. GB Bank is regulated by the Financial Conduct Authority (FCA) and offers protection through the Financial Services Compensation Scheme (FSCS), instilling confidence in their customers as they navigate their financial journeys.
GB Bank receives a mixed response from customers, with many praising the ease of account setup and the quality of customer service. Reviewers frequently highlight the professionalism and helpfulness of staff members like Samantha, Swags, and Yakub, who provide efficient assistance and clear guidance.
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Many find the account opening process straightforward, appreciating the prompt responses from customer service. However, there are notable frustrations regarding the bank's systems, with several customers experiencing difficulties during account setup and document submission. Issues such as incorrect prompts and long wait times on the phone have also been reported, leading to dissatisfaction among some users. Overall, while GB Bank excels in customer service, it faces challenges with its operational processes.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.7
60
100%
+3.1
● Low
3.7 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Sep 2025.
Last 3 months
4.1▲ 3.1
12-month avg
3.7
All-time
3.7
Category avg
3.9
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Feb 25
2.2
5
Mar 25
3.6
7
Apr 25
1.0
2
May 25
1.0
1
Jun 25
1.0
1
Jul 25
3.9
23
Aug 25
4.4
16
Sep 25
3.8
5
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 39 positive reviews
Customer service38%
15 mentions
Easy to use33%
13 mentions
Helpful support31%
12 mentions
Fast & efficient26%
10 mentions
“My call to customer service was answered promptly and I was guided through the process by a lovely patient chap, he c...”
On “Customer service” · Sep 2, 2025
Top complaintsof 17 negative reviews
Account issues88%
15 mentions
Customer service41%
7 mentions
Returns18%
3 mentions
“Closed out and had to call them, 40 mins on the phone, they couldn't find my details, I had opened the account, but t...”
On “Account issues” · Sep 11, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
Overall rating and review count for this company and similar companies
A run around to give this company my money!
Memorable place was not accepted, then my password. Closed out and had to call them, 40 mins on the phone, they couldn't find my details, I had opened the account, but they had put my husbands name he was a 2nd. Yesterday, transferred form my bank £1,000, today a large sum from my bank, I don't do Apps. When it didn't arrive to GB, I called. Oh your account has timed out, it's 21 days. In my reckoning 21days was today 11.9.25, my money went back to my bank. We can reopen your account for you, I don't want to go through all the hassle again. my £1,000, sent 10.9.25, is not returnable.
Managed to open an account with help from gb bank Adviser who was very helpfull when i tried to deposit some money it didnt recognise their bank account no have tried again cant even get as far as the last time. I have given up its to complecated
I opened a fixed rate savings bond on line which resulted in information REQUIURED to complete the opening of the account being sent by POST?
Why was this information NOT SENT BY EMAIL with all my other information?
I then had CONSIDERABLE DIFFICULTY SETTING UP THE SECURITY INFORMATION. NO INDICATION WAS GIVEN REGARDING SOME OF THE SECURITY questions which entailed ERRORS you were not aware of.
This meant YOU COULD NOT COMPLETE THE APPLICATION and had to telephone GB Bank to ASCERTAIN WHAT ERRORS had been made on application security questions.
If I had known the application was going to be so frustrating and time consuming I would NOT have opened an account!
I will admit to making my own erros which caused self inflicted problems.
Yes, GB Bank is a legitimate company with numerous verified customer reviews reflecting a high rating. Many customers have shared positive experiences, highlighting efficient service and professional staff.
Is GB Bank a scam?
No, GB Bank is not a scam. It has received verified reviews showcasing patterns of trustworthy service and customer satisfaction, with many users appreciating the helpfulness of staff like Swag and Steve.
What services does GB Bank offer?
GB Bank offers a variety of financial services, including personal banking, savings accounts, and fixed rate savings bonds. Customers have noted the ease of setting up accounts and efficient transaction processing.
What payment methods does GB Bank accept?
GB Bank accepts various payment methods for deposits and account management, although specific options may vary. Customers have reported smooth transactions and helpful support when encountering payment issues.
All 5 questions →Show fewer questions
How can I contact GB Bank for customer support?
You can contact GB Bank’s customer support through their helpline or online chat. Many customers have praised the quick response times and the professionalism of the support staff, such as Samantha and Alix.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I recently came across the GB Bank, while looking for a better interest rate for two fixed rate bonds that are maturing soon! My experience has been excruciating, and finding out how they discriminate against foreigners like me very demeaning, therefore I would like to know if others have had the same experiences and how it felt like for them!
Their demands go on and on and on. First they did not accept my long, foreign name, very normal in many countries around the world, so I accepted to abbreviate it, no problem. Tried all possible combinations, but.... then, of course, none matched the full name in my nominated account! Not my fault, right???? Therefore I had to submit a copy of my passport and a bank statement. I didn't really want to, because I feel that if no British person has to do it, why me and those "like" me? But I did, as I need the best return on my money that I can get! Two days went by with no answer, so I presumed that all was well!
Worried, I phoned the bank! Oh no, they had even more demands. As my bank puts initials on the bank statement, probably the same for everybody and legal in the UK, they didn't accept it! They demanded I contacted my bank and got one with my name in full! I did, my bank told me that I had to go to the Highstreet! It was raining and cold, my husband offered to drive me there, but OK, this time my account would be opened, right? Oh no! Not with the GB Bank... two days later, meaning, this morning, I received a call and presumed that it was from the complaints department!!! No, it was someone who wished to tell me that the bank had even more demands. They wanted proof that I have the right to live here! And what next????? So I refused! Still waiting to hear from the complaints department and while I do, my Welsh husband, opened an account with them in a matter of minutes!
Interestingly enough, a lady, from the customer service had a good excuse to make it seem as if they are not discriminating against foreigners. She told me that when she wanted to open an account, and didn't want to include her full name, as she didn't want to use her grandmother's name, she had to show all kinds of documents. I tried to tell her that this was a completely different situation, to which she put down the phone. The lack of respect towards prospective clients is horrendous!
The only thing I wanted to do was to open a savings account, using my legal name and money obtained legally! The lady on the phone today kept telling me not to take it personally! What did she mean? That us foreigners have to put up with more, just because of who we are and where we come from? I feel humiliated, am angry, frustrated and with good reason. I didn't get to this ripe old age to be treated badly, because of having been born in a different country and having a name that is longer than the average British name, but then there are millions like me in this country, some even born here, from foreign parents! Why is this not talked about??? Some discrimination is still very well tolerated! At one of the main banks I was told that maybe my best option is to change my name and adapt it to the British norms. Still, no bank has been as bad as the GB Bank!
I have spent a week trying to open an account. After filling in all details the website said my account had been accepted and gave me a code number. I then get an email saying my identity submissions were incorrect. I spoke with Customer Services, very nice girl told me to send again on email. This I did and again got a message saying they were wrong, stating there was a discrepancy on my name on my driving licence (there isn't) and my bank statement also did not have the correct details on (it does). GB Bank you need to get your act together as you're clearly losing substantial amounts of investments because mine certainly wasn't a small one. 43% of 1 star reviews says it all!! I'm surprised Martin Lewis recommended them on his website.
I opened an account at GB bank I transfered £80,000 but the bank refused the deposit as it didn't come from my nominated acct. Fair enough my mistake, they said the money would be refunded straight away, the next day it wasn't in my account so I phoned my bank and after a lot of enquires they told me it was still with GB bank, I phoned GB bank and they told me some story that it had to be cleared before it could be returned, I asked were my 80K was now and the lady didn't know, so I asked to speak to a manager and was told they would have to call me back and there was a three day wait, so asked to speak to someone senior at the bank and after a 12 minute wait I was put through to customer services after a lot of questions I was able to find out the money was with GB bank but it was their policy to hold it, I asked why and they said it was just their policy. I decided the only way to get satisfaction was to write to their CEO a Mr Mike Says who states that he doesnt think its necessary to divulge his email address, my guess would be that he gets too complaints or he is ashamed of his bank.
Im not sure now if I feel comfortable banking with GB bank
If you have any sense you will not give this bank the time of day and go through the same awfull experience as me, they repeatedly request ID info to open a second account when they had allready acknowledged they recieved it and further more why would you need to send it when you are allready a customer? Very worrying going forward, I need to contact the obudsman immediately.
I am trying to open a 6 month savings bond with GB Bank but after nearly two weeks of trying and getting nowhere I have decided to look elsewhere. I have a large deposit to make and it is costing me £200 per week in lost interest so better set up an account that does not take so long with slightly less interest. After reading the reviews on Trustpilot, I have to agree with the 1* reviews as this was my experience also. It pays to read 1* reviews as these are the most genuine because people mainly only leave reviews after poor experiences. GB Bank had better shape up if they hope to make it in the banking world!!
Their poor customer service quickly became apparent during the application process. I applied for a 2 year bond online. I received a confirmation email to say that a second email would arrive with instructions to upload my ID etc (bank statement, passport and driving licence) as I was told there was a name mismatch with my nominated linked account (I was confused as there was no mismatch - all the name information I supplied was a perfect match). However, that second email never arrived. I phoned up and was told to ignore that information and email my documents instead of using a secure portal. I was also told that the name matching system could be extremely pedantic and sometimes made no sense). Reluctantly, I sent the documents by email but 3 days later I had heard nothing. I phoned again and was told a button just needed to be pressed at the GB Bank end and this would be done shortly. I waited a further 5 days but heard nothing. I phoned again and was told that my application was now in the hands of the Compliance Team. I was told that this team are a law unto themselves when it comes to timescales and there was no guarantee they would complete the security processes before the first deposit deadline (failure to make a deposit within the deadline period would close the account). I ended the call with no idea how long the Compliance Team might take. Fed up, I applied for a 2 year bond with an alternative bank and I was able to have a fully setup account with 10 minutes with no documentation having to be sent in. What a contrast. If the alarm bells are ringing during the application process with regard to abysmal processes and non-existent communication then I was going to take no chances as to what the bank would be like to deal with further down the line. I will not use them again. What a waste of time. If GB Bank's procedures introduce delays into the application process then good, clear communication is all the more important. Their communication was anything but that.
I was blocked from transferring money from my Lloyds account to a savings account with GB Bank and had to discuss with Lloyds fraud department before they would release my money. During this call I was told that Lloyds didn’t recognise the bank otherwise known as clear bank and they suggested it was an unsafe transaction. The fscs site also suggests the bank is not recommended risk. I dropped out at that point, don’t like the risk.
Awful bank! Set up an 'instant' access account to find it's far from instant when you want to withdraw. They'll accept payment immediately but can't withdraw on a weekend or bank holiday. You have to request money on the morning of one day to actually get it by the end of the following day and this MUST be between Monday and Friday. They even debit the account immediately even though you don't get the money that day. They don't even pay the interest on time. HIGHLY UNRECOMMENDED.
Don't use them. As soon as I opened the savings account they dropped the rate but offered a higher to new customers.
What does that tell you having dealt with many different savings banks, Their customer service on this point stank, they didn't care or see it as imoral.
Poor communications. Sent verification details numerous times inc passport, driving licence, council tax bill. After 21 days of messing about they say timed out and not opened account. Wonder if its because they have been unindated from martins Money Market. Dont waste your time
They don't return the initial deposit of 1000 pounds citing KYC problems...which is absurd because it would be enough to cancel the deposit and cancel the application
Opened an easy access savings account on 21 Jan. To withdraw, you need to “authenticate” your linked bank account using a code they say they will send you in the post. By 29 Jan, this hadn’t arrived so I decided this wasn’t a bank I could trust.
I therefore messaged them that day asking to exercise my right to close the account within 14 days with no strings attached as per their T&Cs. They replied on 1 Feb with a nonsensical “computer says no” response, saying I had to continue waiting an indefinite period of time for the authentication code to arrive in the post. Essentially, they decided it was appropriate to put me in a catch-22 position.
I therefore raised a formal complaint on 1 Feb and this eventually led to them actioning my request to close the account but it took them till 12 Feb to do this.
Please avoid. The interest rate is not worth this combination of antiquated methods and poor service.
GB Bank is a UK-based financial institution specializing in property finance and online savings accounts. The company offers a range of services designed to meet the needs of individual savers and property investors. Their product offerings include fixed-rate bonds, notice accounts, and easy-access savings accounts, all aimed at helping customers grow their wealth securely and efficiently. With a user-friendly mobile app, customers can manage their savings accounts conveniently from their smartphones.
In addition to savings solutions, GB Bank provides flexible lending options for property investors, including buy-to-let financing and bridging loans. The company focuses on delivering clear and straightforward financial products, ensuring that customers receive personal support tailored to their unique financial goals. GB Bank is regulated by the Financial Conduct Authority (FCA) and offers protection through the Financial Services Compensation Scheme (FSCS), instilling confidence in their customers as they navigate their financial journeys.
