The helpline person named Samantha…
The helpline person named Samantha (Sam) was professional, courteous and efficient. A *

GB Bank is a UK-based financial institution specializing in property finance and online savings accounts. The company offers a range of services designed to meet the needs of individual savers and property investors. Their product offerings include fixed-rate bonds, notice accounts, and easy-access savings accounts, all aimed at helping customers grow their wealth securely and efficiently. With a user-friendly mobile app, customers can manage their savings accounts conveniently from their smartphones. In addition to savings solutions, GB Bank provides flexible lending options for property investors, including buy-to-let financing and bridging loans. The company focuses on delivering clear and straightforward financial products, ensuring that customers receive personal support tailored to their unique financial goals. GB Bank is regulated by the Financial Conduct Authority (FCA) and offers protection through the Financial Services Compensation Scheme (FSCS), instilling confidence in their customers as they navigate their financial journeys.
GB Bank receives a mixed response from customers, with many praising the ease of account setup and the quality of customer service. Reviewers frequently highlight the professionalism and helpfulness of staff members like Samantha, Swags, and Yakub, who provide efficient assistance and clear guidance.
Many find the account opening process straightforward, appreciating the prompt responses from customer service. However, there are notable frustrations regarding the bank's systems, with several customers experiencing difficulties during account setup and document submission. Issues such as incorrect prompts and long wait times on the phone have also been reported, leading to dissatisfaction among some users. Overall, while GB Bank excels in customer service, it faces challenges with its operational processes.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 60 | 100% | +3.1 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 2.2 | 5 |
| Mar 25 | 3.6 | 7 |
| Apr 25 | 1.0 | 2 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 3.9 | 23 |
| Aug 25 | 4.4 | 16 |
| Sep 25 | 3.8 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“My call to customer service was answered promptly and I was guided through the process by a lovely patient chap, he c...”
“Closed out and had to call them, 40 mins on the phone, they couldn't find my details, I had opened the account, but t...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.6 out of 5 (good) | 3.8 out of 5 (good) | +28% | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.8 out of 5 (good) | — | 1,060 |
Bottom line: GB Bank is #5 of 5 on overall rating in this group. On website & app, JustCover Travel Insurance scores higher (4.7 vs 3.6).
60 reviews of GB Bank. Filter by what matters to you.
The helpline person named Samantha (Sam) was professional, courteous and efficient. A *
What a fantastic Bank. Swags was amazing, I made a resent transfer but for some reason it did not through. Rang and spoke to Swags and she could not have been more helpful. After taking all the security checks and then finding out why the transaction did not go through, I was told to check my nominated account, and there it was, great, we were then able go ahead with our house purchase, well done, keep up the good work.
The friendly service advice and follow up support received by Claire.
Quick answers to the questions people ask most.
Yes, GB Bank is a legitimate company with numerous verified customer reviews reflecting a high rating. Many customers have shared positive experiences, highlighting efficient service and professional staff.
No, GB Bank is not a scam. It has received verified reviews showcasing patterns of trustworthy service and customer satisfaction, with many users appreciating the helpfulness of staff like Swag and Steve.
GB Bank offers a variety of financial services, including personal banking, savings accounts, and fixed rate savings bonds. Customers have noted the ease of setting up accounts and efficient transaction processing.
GB Bank accepts various payment methods for deposits and account management, although specific options may vary. Customers have reported smooth transactions and helpful support when encountering payment issues.
You can contact GB Bank’s customer support through their helpline or online chat. Many customers have praised the quick response times and the professionalism of the support staff, such as Samantha and Alix.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
So impressed with this bank. So easy to set up and authenticate account, letter with authentication code arrived a few days after opening account. Chose this bank as reviews stated they were easy to contact and very helpful but so far have not needed to speak to them. Such a refreshing change.
Spoke to Steve & Swagf today. Both were really helpful. Easy to speak with and answered my query. They were brilliant. Also like to say that to open a new account in addition to the one already held was so simple.
Opened a joint account & got 2 authentication codes.Only 1 was required to verify the account.Needed assistance and spoke to Steve who was very patient and clear with the information I needed. I would recommend this bank to anyone as it was a pleasure to speak to someone who was so polite and extremely helpful.
Alix was efficient and professional. So refreshing to speak with a real person, who knew exactly what to do and did it with confidence and efficiency.
Clear and concise information provided by telephone representative. First class customer service.
I applied for a 1 Yr fixed rate bond and sat on the activation code delivered by snail mail for a fortnight as I was uncertain about the deposit process. Swag talked me though the process and patiently sat on the end of the phone whilst I activated my account. Having got 21 days to deposit my cash from the date of original application I tested the deposit process by sending across a nominal amount after 2pm. Was pleased to receive an immediate notification on my phone and via the web app could see it had reached my account.Over several days plan now to send across my deposit. Very satisfied.
Second time using GB Bank, first time through Rasin portal, second time directly as the rate was better. Setting up the account for my wife was very easy, my mistake was paying in the first amount of monies I used a savings account instead of the current account, because of that the money got rejected. I had to contact customer services and explain what I had done wrong to an extremely helpful lady. It took very little time to get through and the problem was delt with very easily. I don't understand why there are so many bad ratings for this bank. My experience has been very positive, I expect a lot of the bad ratings are mistakes made by the customers just like myself. There interest rates are very good, customer service excellent. There are much worst banks around. Quite happy to use GB Bank in the future with my own funds when available.
Opened a 1 year fixed rate bond as interest rate good - account very easy to open & received verification letter within a couple of days - have just made the deposit & had confirmation to say funds received & can see them on my account. Not sure why all the negative reviews, but maybe as one person said "there was an issue with the app a little while ago".
I’ve had reason to verbally communicate with GB Bank twice recently regarding a 1 year fixed bond account I’d opened recently. Once to ask assistance regarding authentication and the second to question the funds arrival and on both occasions they’ve sorted the issue out, reassured me. Great experience so far. Bravo to the team.
GB Bank is a UK-based financial institution specializing in property finance and online savings accounts. The company offers a range of services designed to meet the needs of individual savers and property investors. Their product offerings include fixed-rate bonds, notice accounts, and easy-access savings accounts, all aimed at helping customers grow their wealth securely and efficiently. With a user-friendly mobile app, customers can manage their savings accounts conveniently from their smartphones. In addition to savings solutions, GB Bank provides flexible lending options for property investors, including buy-to-let financing and bridging loans. The company focuses on delivering clear and straightforward financial products, ensuring that customers receive personal support tailored to their unique financial goals. GB Bank is regulated by the Financial Conduct Authority (FCA) and offers protection through the Financial Services Compensation Scheme (FSCS), instilling confidence in their customers as they navigate their financial journeys.
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