Great customer service from Andy
Great customer service from Andy. Very efficient and welcoming.

Garage Equipment Group is an online retailer specializing in a comprehensive range of garage equipment, catering primarily to automotive businesses and individual mechanics. The company offers a variety of products, including tyre changers, wheel balancers, and vehicle lifts, designed to meet the needs of garages of all sizes. All equipment adheres to European and British standards, ensuring quality and safety in compliance with industry regulations. Customers can easily navigate the company's website to explore detailed specifications and features for each product category, facilitating informed purchasing decisions. Garage Equipment Group focuses on providing affordable, high-quality solutions tailored to the automotive sector, with a commitment to sourcing equipment from dedicated manufacturers in China, all bearing the necessary CE and UKCA marks for compliance.
Garage Equipment Group receives mixed feedback from customers, highlighting both commendable service and significant issues. Many reviewers praise the customer service, particularly noting the helpfulness of staff like Andy and Carl, with several expressing satisfaction with the products, such as lifts and parts.
However, a substantial number of complaints focus on the company's reliability, with customers reporting delays in delivery, receiving incorrect items, and experiencing problems with equipment shortly after purchase. Some reviewers describe their experiences as scams, alleging that refunds are not honored and that the owner, Carl, is unresponsive or rude. While some customers have had positive long-term experiences, the negative reviews emphasize a troubling pattern of dissatisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 17 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | — | 0 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 17 most recent reviews.
“Great customer service from Andy”
“You have been Warned Using the option of "make an offer" on ebay, I made an offer, on a full car scissor lift at £22...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.0 out of 5 (fair) | 100 out of 100 | 3.3 out of 5 (fair) | 2.4 out of 5 (poor) | 3.4 out of 5 (fair) | — | 17 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Garage Equipment Group is #5 of 5 on overall rating in this group. On delivery, 247 Home Rescue scores higher (4.8 vs 2.4).
17 reviews of Garage Equipment Group. Filter by what matters to you.
Great customer service from Andy. Very efficient and welcoming.
I was struggling to find the parts i needed for my machine tried everywhere online and I contacted Andrew and Chris sorted within 10 mins posted same day couldn't recommend them enough brilliant from start to finish
Very helpfull from the outset. Price for Mid Rise lift was very competitive with fast delivery. Unfortunatly cabinet was damaged in tranist but they swapped it over the following day.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 47% of recent reviews are 4–5★ and 47% are 1–2★.
Great service and product ( single post lift) I'm very pleased with the service and aftercare. A very good experience and highly recommended to do business with.
Very happy with the 3.0t scissor lift. GEG delivered to the Isle of Man all at a great price. They're really easy to do business with. I was so happy with the product and service, I ordered a second one for a friend. Would highly recommend them
Great advice from an expert company selling budget garage equipment which is excellent value - I had 5 star service from Carl regarding an order for replacement tyre changing equipment. I wouldn't hesitate to recommend GEG to any garage operating on a budget to kit out their workshop.
10 ☆☆☆☆☆☆☆☆☆☆ if it was available These guys go above and beyond the normal customer service. So helpfull and their knowledge of the equipment can not be found elsewhere. I have and will continue to recommend them. Massive thanks from Brakes & Tyres on Your Drive.
Garage Equipment Group is an online retailer specializing in a comprehensive range of garage equipment, catering primarily to automotive businesses and individual mechanics. The company offers a variety of products, including tyre changers, wheel balancers, and vehicle lifts, designed to meet the needs of garages of all sizes. All equipment adheres to European and British standards, ensuring quality and safety in compliance with industry regulations. Customers can easily navigate the company's website to explore detailed specifications and features for each product category, facilitating informed purchasing decisions. Garage Equipment Group focuses on providing affordable, high-quality solutions tailored to the automotive sector, with a commitment to sourcing equipment from dedicated manufacturers in China, all bearing the necessary CE and UKCA marks for compliance.
This profile hasn't been claimed by the business owner.