Gordon Ramsay Restaurants is a globally recognized collection of dining establishments led by Michelin-starred chef Gordon Ramsay. With over 80 locations worldwide, the company offers a diverse culinary experience that caters to a wide range of tastes and occasions. Its portfolio includes high-end venues such as Restaurant Gordon Ramsay in London, as well as more casual dining options like Bread Street Kitchen. The company targets food enthusiasts and individuals seeking exceptional dining experiences, from fine dining to relaxed meals. In addition to its restaurant offerings, Gordon Ramsay Restaurants provides various services, including event hosting, private dining, gift experiences, and culinary masterclasses. Customers can explore and book tables through the company's website, which showcases the different restaurants and their unique atmospheres.
Gordon Ramsay Restaurants receive a mixed reception from diners, with a notable number of negative experiences overshadowing the positives. While some customers praise the quality of food and exceptional service, particularly at locations like Heddon Street Kitchen, many others express disappointment with their meals and the overall dining experience.
Common complaints include cold food, tough steaks, and issues with service, such as long waits for tables and unexpected charges on bills. Reviewers also mention a lack of attention to detail, with some feeling that the restaurants do not live up to Gordon Ramsay's high standards. Despite the occasional positive experience, the overall sentiment leans towards dissatisfaction, highlighting a need for improvement in both food quality and service consistency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 192 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 1.7 | 3 |
| Nov 24 | 4.0 | 2 |
| Dec 24 | 2.5 | 2 |
| Jan 25 | 2.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 1.3 | 3 |
| Apr 25 | 3.0 | 1 |
| May 25 | 1.3 | 4 |
| Jun 25 | 3.5 | 2 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 192 most recent reviews.
“My husband and I and couple of friends visited the Heddon street kitchen twice, we had the best experience by far fro...”
“I didn't want to go to any of his restaurants while in Vegas but my friend insisted”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Fine Dining.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.7 out of 5 (poor) | 100 out of 100 | 2.9 out of 5 (fair) | 2.1 out of 5 (poor) | 2.0 out of 5 (poor) | −23% | 192 |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +1% | 268 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 |
Bottom line: Gordon Ramsay Restaurants is #1 of 4 on overall rating in this group.
192 reviews of Gordon Ramsay Restaurants. Filter by what matters to you.
I didn't want to go to any of his restaurants while in Vegas but my friend insisted. I didn't want to support a narcassic pig the feels that to develop young chiefs you need to belittle them. Even the US Marine Corps has toned down the hazing. A basic $26 burger fell flat. I expected a basic burger on his menu to be unbelievable. Save your money, go to a fast food restaurant.
`Gordon Ramsey`s Street Burger` Edinburgh family of 5 Adults, although the place was half empty & empty tables outside we were told 10 minutes for a table, ordered the drinks & burgers which seemed to take ages to arrive, think the burgers were cooked & left out while waiting on the chips (mine was quite cold) had ordered extra bacon on 3 of the burgers (charged for) had to hand 2 of the meals back NO bacon, wouldn`t recommend or return, better places nearby.
and butter at £6 a bit steep for 4 small pieces of bread. But the worst thing was the chicken and leak pie. Firstly it didn’t state there was mushrooms on the menu in it, I hate mushrooms, so I wasn’t very happy to see them in the pie when it didn’t say it on the menu. There was no pieces of chicken in the pie, I was tiny bits of chicken. It just felt like mush in the pie. Honesty don’t know they can get away charging that amount and not have decent chicken in it. 4 of us got the pies, 2 got the chicken and 2 the beef, all very disappointing. Also only option for sides were a cold salad or spinach, no options for carrots or peas. So it was just your very basic pie on a bed of mash. When my uneaten pastry was shown to waiter and I told him there was hardly any chicken in the pie and there was mushrooms in it that wasn’t stated, nothing was done about it. All 4 of us said we would never come back again
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Polarized pattern: few middle ratings. 34% of recent reviews are 4–5★ and 58% are 1–2★.
We went from Gothenburg to go to this burger restaurant, street burger restaurant in Edinburgh. the food was cold , they didnt have everything after we order and had paid . The service was not good, they promised us dessert but gave us nothing 🥺
Ordered duck salad , should have asked for a side order of duck whistle !! Seen more duck in teabag !
This concerns the Gordon Ramsay restaurant at Heathrow, T5. While the food and atmosphere was passable for an airport, I got royally annoyed when I found that a 15% "Optional service charge" had been added to my bill without anyone asking me. If it is an OPTIONAL charge, it amounts to fraudulent behaviour to add it without telling the customer. And if it is in fact mandatory, the word "optional" shouldn't be used. Totally ruined my mood. Won't recommend this restaurant to anyone, quite the opposite, and will never visit again.
One of the Worst Experiences I've Ever Had I made a reservation for my wife and me to celebrate my birthday, and initially, everything seemed fine. The staff was friendly and showed us to our table. After ordering our drinks, we placed our meal orders. However, my wife mentioned she has a slight intolerance to processed lactose but can handle unprocessed dairy. The staff returned and informed us that, due to her declaration, she could not have the dish she ordered because of their policy. The server said it was fine to serve me but suggested we can speak to a manager, even though we hadn’t requested that. Frustrated, we asked for the bill for our drinks and decided to leave for another restaurant. SO IF YOU ARE LACTOSE INTOLERANT EVEN IN THE SLIGHTEST STAY AWAY.
We visited the Bread Street Kitchen in South Street near Moorgate, the staff were very attentive and friendly but didn’t know about the wines offered. The menu was a huge let down. It’s probably the same with all of the restaurants but if you’re vegetarian you are extremely limited. I ordered the cauliflower from the starter menu and some French fries, not really very healthy but not much else to order. The rest rest of the group was not over impressed with their choices. My french fries were as expected, cauliflower bites were awful, they were not crispy just tasted of cauliflower covered in flour. Very expensive for awful food, so disappointing and a waste of money. I wouldn’t recommend eating here.
Went here the weekend and felt I had to write. Terrible experience. It is in central London but you feel the rush. Very processed and treated like a fast food customer. Definitely won’t recommend or use again.
Thought we’d try this, Ramsay has a good reputation. However what a poor serving and very high price. I expect to pay £30 for a bottle of wine in a restaurant but here it’s £30 for a 500ml carafe. Need to keep Gordon rich I guess. Caesar salad, mmm. To be fair tasted nice but on menu with anchovies. Large plate and the 2 tiniest anchovy fillets. Basically £14 for a plate of lettuce. My wife had butter chicken, beware rice is £4 extra for what amounted to 3 tablespoons. All in all a very poor and disappointing experience. Never again Gordon!
We chose this restaurant for the rooftop area in Stratford Westfield, London, good a birthday meal. On arrival we were told we couldn't use the rooftop, despite the rooftop menus being on their website. Awful service. Food was nice (pretty standard fare and not worth the money - trading on GR's brand name?). Three dishes were unavailable and long waits between courses. The WORSE THING was the customer service: different staff continually asking how the food was within minutes of each other. The wait staff presenting the bill to my male husband (so irritating) and when they asked how we found it today and I fed back, they became defensive. I didn't want to discuss it ... Finally, when I requested the service charge be removed, they volunteered to tell me it goes to management anyway and wouldn't affect them. Rude and unprofessional - it's a many thumbs down from me.
Went to Bread Street in Battersea Power Station. Ordered fish, chips and mushy peas, the peas were cold and the chips not far behind. Returned it to be reheated, was a bit warmer on its return. The chips were sodden in oil as was the batter. Most of my meal was uneaten, the waitress did not comment when removing the plates. Very disappointing, will not be returning and definitely would not recommend.
Dear Gordon, as if you read this… I have now eaten at your restaurants a number of times and the two visits to theLondon Bar in NY are still highlights. However, I also went with my wife to your restaurant in Boston and we were disappointed. The low point however is your restaurant in Heathrow. Now I’ve watched you school restaurant owners for rehearing frozen food and using a microwave instead of cooking freshly made food. Well, clearly bad times have come to you as well because the lamb rogan josh in your Heathrow airport restaurant is just that. Why else would it come in its own bowl on a plate with rice and a naan which has only the name in common with the real deal. It was disappointing and henceforth I shall refer to you as the great chef Gusto who lost his way in the movie Rattatouille. Because that was what this was. The lamb had no lamb taste at all - another sign of rehearing frozen or pre cocked food, the waiter forgot my beer - don’t you get a good mark up on beverages? And frankly, you have nothing on the very people you make a living out of dissing. For gods sake man, any decent takeaway could do a better job than this - at half the price I might add. Disappointed is the most polite I can express this experience. If you need more flavour, please refer to your own library of less than approving words. Best reg
We have visited Broad Street at Edinburgh .... 4 persons, we have asked for 2 small beers and 2 plain waters, probably we were not popular anymore ( we had to order wine ?? ) and waited for 10 minutes. Starters we're dressed up lots of oil and they forget the bread. Main dish was a desastre, medium was main doneetc. and vegetables overcooked. So we skipped dessert and requested for coffee and aperative. We had to wait again 20 minutes. For the bill presented we just feel pity for the people who are working there, please find something else .... and for Mr. Gordon ... you show constanly how to imporve restaurants, maybe you should you have a look into your own restaurants !!!!!!
I ordered 8oz steak with pepper sauce ,it came with just a tomatoe for $60 .I made a complaint to the manager he was very uninterested, such bad customer service .i ended up going somewhere else.
We had an annoying experience at Gordon Ramsay Plane Food yesterday. The restaurant charged a cover charge of £1.50 per person, which is not stated anywhere ('company policy') and a service charge of 15%. One of my traveling companions ordered a small glass of wine and a small salad and was served a large glass and a large salad. It became quite a discussion to adjust the bill. In our presence, another traveler complained about this kind of practice. It appears to be a deliberate way for the staff to scam people, speculating that customers are in a hurry to catch their plane. The food was good by the way.
Worse food ever. Ordered their overpriced "all day breakfast" at their Hong Kong airport. That was the worse food I have ever received and pay for. The lettuce was rotten the tomatoes were mushy. If you have heard the "Who can screw up bacon?" Before, I can tell Mr. Ramsey that his restaurant did. I'll be shame to have my name on top of the restaurant. Total Garbage.
Absolutely awful experience, considering Gordon goes to other restaurants and winges about the quality of food, preparation and decor etc. . The restrooms were filth, a whole 7 people in the restaurant... as I write this his just made headlines regarding Whoopi Goldberg and the awful way he treated her.... boycott boycott boycott. He is a rude, obnoxious, unmannerly sod
Went last night to Bread street Edinburgh for partners 59 birthday was soo disappointing food rubbish service poor spent £37 on wine to go with food we didn’t eat, Lobster soup was tomato soup 😡 cottage pie had nothing but potatoes in it nothing else!!! Bland food when asked the server for garlic bread she seemed to take offence to this. Toilets needed a deep clean. 9 people in total no atmosphere. Manager came for apology and said that the ratios wrong and blamed training staff. Wouldn’t recommend at all….
We went to the restaurant, Bread Street, Battersea Power on Christmas Eve and had a shocking experience due to service, drinks and the food - the overall experience from start to finish was dreadful. Having already booked the table the prior we turned up slightly ahead of time, 5 minutes or so only to be told that we were to come back in 10-15mins. The restaurant was half empty. We then went back as we really wanted to have a nice meal being the occasion. After being seated we ordered our drinks and then after at least a 10minute wait and despite there being 3 or 4 staff talking by the door our drinks had still NOT arrived. We then saw the drinks sitting on the counter of the bar - we had to instruct 1 of the staff to bring the drinks over. They had sat there that long where there was an inch of water where the ice had melted. We then went on to order our food - mains only, 2 kids meals - hamburger& Chips and a meatballs & pasta and for the adults - Roast Beef sunday dinner and the Burger & Chips. We again waited a considerable amount of time on the food and again only to spot that the adult meals were sat for a lenghty time on the hotplate until the kids meals were ready. When they were eventually brought to the table the burger was overcooked when ordered medium well and the roast beef dinner was stone cold. The kids meals were alright to be fair. Needless to say both of the meals were sent back. The burger was replaced and cooked properly although being hot it was completely bland and tasteless. The Roast beef was not much better- meat was cooked ok but far too thick, vegetables and potatoes were overcooked as they must have been reheated after being sent back. Overall not a very enjoyable experience and was highly disappointed all in all. We did get 2 drinks on the house and they gave us 20% off the bill for the mishaps. Not only that there was a secret service charge of 15% on the bill, albeit optional, still not the best. I would highly recommend to avoid this restaurant if you are looking for a nice time and/if a special occasion. Very very disappointed and so would you be Gordon Ramsay!!!!
Gordon Ramsay Restaurants is a globally recognized collection of dining establishments led by Michelin-starred chef Gordon Ramsay. With over 80 locations worldwide, the company offers a diverse culinary experience that caters to a wide range of tastes and occasions. Its portfolio includes high-end venues such as Restaurant Gordon Ramsay in London, as well as more casual dining options like Bread Street Kitchen. The company targets food enthusiasts and individuals seeking exceptional dining experiences, from fine dining to relaxed meals. In addition to its restaurant offerings, Gordon Ramsay Restaurants provides various services, including event hosting, private dining, gift experiences, and culinary masterclasses. Customers can explore and book tables through the company's website, which showcases the different restaurants and their unique atmospheres.
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