Gordon Ramsay Restaurants is a globally recognized collection of dining establishments led by Michelin-starred chef Gordon Ramsay. With over 80 locations worldwide, the company offers a diverse culinary experience that caters to a wide range of tastes and occasions. Its portfolio includes high-end venues such as Restaurant Gordon Ramsay in London, as well as more casual dining options like Bread Street Kitchen. The company targets food enthusiasts and individuals seeking exceptional dining experiences, from fine dining to relaxed meals. In addition to its restaurant offerings, Gordon Ramsay Restaurants provides various services, including event hosting, private dining, gift experiences, and culinary masterclasses. Customers can explore and book tables through the company's website, which showcases the different restaurants and their unique atmospheres.
Gordon Ramsay Restaurants receive a mixed reception from diners, with a notable number of negative experiences overshadowing the positives. While some customers praise the quality of food and exceptional service, particularly at locations like Heddon Street Kitchen, many others express disappointment with their meals and the overall dining experience.
Common complaints include cold food, tough steaks, and issues with service, such as long waits for tables and unexpected charges on bills. Reviewers also mention a lack of attention to detail, with some feeling that the restaurants do not live up to Gordon Ramsay's high standards. Despite the occasional positive experience, the overall sentiment leans towards dissatisfaction, highlighting a need for improvement in both food quality and service consistency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 192 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 1.7 | 3 |
| Nov 24 | 4.0 | 2 |
| Dec 24 | 2.5 | 2 |
| Jan 25 | 2.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 1.3 | 3 |
| Apr 25 | 3.0 | 1 |
| May 25 | 1.3 | 4 |
| Jun 25 | 3.5 | 2 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 192 most recent reviews.
“My husband and I and couple of friends visited the Heddon street kitchen twice, we had the best experience by far fro...”
“I didn't want to go to any of his restaurants while in Vegas but my friend insisted”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Fine Dining.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.7 out of 5 (poor) | 100 out of 100 | 2.9 out of 5 (fair) | 2.1 out of 5 (poor) | 2.0 out of 5 (poor) | −23% | 192 |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +1% | 268 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 |
Bottom line: Gordon Ramsay Restaurants is #1 of 4 on overall rating in this group.
192 reviews of Gordon Ramsay Restaurants. Filter by what matters to you.
My partner & I had breakfast at Gordon Ramsays restaurant at Heathrow airport, my partner had avacado on toast, he said it was very good, I had porridge with fruit, not much fruit but a lot of porridge, was ok but for £8.50 for porridge I would have expected better. I must say though that Xavier who served us was lovely, very friendly & polite & gave us excellent service.
Dear Gordon, I just wanted to know that whilst on a recent business trip to Las Vegas, my husband a business colleague and I went to your restaurant Ramsay´s Kitchen in Harrah´s. My colleague and I shared a half dozen oysters, followed by scallops for our main courses. My husband had something different which he said was nice but not outstanding. The oysters tasted OK and the scallops were fine. We all ordered Eton mess for dessert, all sharing. I was absolutely appalled by it because it bore no resemblance whatsoever to any Eton mess I have ever had. There were 4 sticks of very dry looking meringue sticking out of a bowl of whipped cream with a bit of strawberry flavoured topping which kids use on ice cream. I think there may have been one cut up strawberry as garnish and nothing else. The waitress took the Eton mess off the bill for us after we complained even though we did not ask he to. We were told that the only difference to your recipe was that they used the strawberry topping. The whole thing was literally just whipped cream. It was horrible. At 11.30 pm I received a message from my colleague saying she had terrible food poisoning - unlucky oyster I presume. She was sick all night and then had to work all day. I am not after any compensation, I just think you ought to know that your name is being used to promote very average food abroad and desserts that don´t bear any resemblance at all to British food. I used to be a big fan but I´m afraid that going to your restaurant has put me off your food for life!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 34% of recent reviews are 4–5★ and 58% are 1–2★.
Food was good, nice wine menu. The chap that served us was over friendly.. Because of Gordon's standards he really needs a cleaner with OCD. Lovely restaurant with attention to detail. Also we were over charged on first and amended receipt. I suggest you check receipt before paying.
I had a virgin experience voucher from my boss and did the Walk over the o2 and Street Burger inside the O2 afterwards. Burger and fries were excellent. Ordered two pints of Peroni at £7.45 each and nothing else so all we should have had to pay was £14.90 yes? When we asked for te bill it came in at £23.68, so that is £8.78 service charge and i had no option or was asked if i wanted to remove it. Certainly won't be going there again if they want £8 odd to bring two pints and two burgers and fries 10 foot from the preparation area to the table we were at.
Was there last night and got the valentine dinner for $ 150 . ( before tip) Service was super but the 12oz prime rib was 1/3 fat . Yes I know prime rib can be fatty . I actually took a pic of it but cannot send it
Bread at Battersea Power Station The service was excellent however the food of very poor standard. My husband had fish chips and mushy peas. The fish was tasteless was neither cod or haddock and there was more batter than fish. I had butter chicken curry with rice the sauce and rice was nice but the chicken was undercooked. A very disappointing experience and waste of £65
I love the show but so much of Gordon's commentary is overpowered by the music.
Exhorbitant service charge of 15%, how can that be justified, it's just pure greed!
Bread Street Kitchen and bar Ealing 11/3/23 1200 noon lunch with family. Group of 6. Long wait for food. Chicken burger my teen son enjoyed. Beef burger 6/10 rated by 3 people. Steamed Sea Bream husband enjoyed. Beer battered haddock was overrated. Nothing special. Had better in Harvester. Small amount of chips. £20 for a meal without drinks. A one off visit is enough. Just for the experience. Staff are lovely though.
Had breakfast at Gordon Ramsey’s at Heathrow T5. Had to queue for 20 mins to get in. Once in I found that 30% of the restaurant was closed off and many empty tables. They have 50% of the staff, apparently. Food was ok…quite a long wait.. Don’t go in unless you have an hour plus to spare before your flight.
Visited the Reading branch at the Oracle. Slightly disappointed at wait times and especially annoyed at people who turned up after us getting served their food first! Wondering if this was why our food was cold. Cant fault the customer service but the shift manager tried to fob us off with feeble excuses, expecting us to eat the sub standard food, but at least it was replaced with a warm meal. Not sure if we'd return, may be better on a week day when there's less chaos amongst volume of staff on a Saturday.
This is specifically about Le Bordeaux restaurant. Service was poor and inattentive, food was ordinary and expensive for the quality, water €9 a bottle. We have had a great experience at alll the previous visits to Gordon Ramsay restaurants but this was way below them. What made it worse was a fairly glib and standard reply from the management and despite repeated attempts to feed back to the Gordon Ramsay group there was no reply and it was difficult to contact anyone
This past weekend was excited to go to Atlantic City Gordon Ramsay's restaurant. Being a fan of the chef and dying to try his signature Beef Wellington I was sad to say I was highly disappointed.My dish came out and I know it would not have met his standards the dish was not wiped down the potatoes were cold and peas were hard as a rock, and unfortunately Beef Wellington had soggy crust, medium cook and so much garlic that three days later I'm still tasting it! There was no aujus and sadly to say there was a slight communication gap with our server I guess it was my Ohio accent! My sister's seafood potpie was excellent but lukewarm. Being a server and bartender for many years and my sister being a restaurant owner we didn't complain but we did let them know the standard would not have been Chef Ramsay's. The price of the meal was worth the experience in saying that we were there and we are still a huge fan of Ramsay and his team and TV shows!!
Gordon Ramsay Restaurants is a globally recognized collection of dining establishments led by Michelin-starred chef Gordon Ramsay. With over 80 locations worldwide, the company offers a diverse culinary experience that caters to a wide range of tastes and occasions. Its portfolio includes high-end venues such as Restaurant Gordon Ramsay in London, as well as more casual dining options like Bread Street Kitchen. The company targets food enthusiasts and individuals seeking exceptional dining experiences, from fine dining to relaxed meals. In addition to its restaurant offerings, Gordon Ramsay Restaurants provides various services, including event hosting, private dining, gift experiences, and culinary masterclasses. Customers can explore and book tables through the company's website, which showcases the different restaurants and their unique atmospheres.
This profile hasn't been claimed by the business owner.
