Gordon Ramsay Restaurants is a globally recognized collection of dining establishments led by Michelin-starred chef Gordon Ramsay. With over 80 locations worldwide, the company offers a diverse culinary experience that caters to a wide range of tastes and occasions. Its portfolio includes high-end venues such as Restaurant Gordon Ramsay in London, as well as more casual dining options like Bread Street Kitchen. The company targets food enthusiasts and individuals seeking exceptional dining experiences, from fine dining to relaxed meals. In addition to its restaurant offerings, Gordon Ramsay Restaurants provides various services, including event hosting, private dining, gift experiences, and culinary masterclasses. Customers can explore and book tables through the company's website, which showcases the different restaurants and their unique atmospheres.
Gordon Ramsay Restaurants receive a mixed reception from diners, with a notable number of negative experiences overshadowing the positives. While some customers praise the quality of food and exceptional service, particularly at locations like Heddon Street Kitchen, many others express disappointment with their meals and the overall dining experience.
Common complaints include cold food, tough steaks, and issues with service, such as long waits for tables and unexpected charges on bills. Reviewers also mention a lack of attention to detail, with some feeling that the restaurants do not live up to Gordon Ramsay's high standards. Despite the occasional positive experience, the overall sentiment leans towards dissatisfaction, highlighting a need for improvement in both food quality and service consistency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 192 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 1 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | 1.7 | 3 |
| Nov 24 | 4.0 | 2 |
| Dec 24 | 2.5 | 2 |
| Jan 25 | 2.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 1.3 | 3 |
| Apr 25 | 3.0 | 1 |
| May 25 | 1.3 | 4 |
| Jun 25 | 3.5 | 2 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 192 most recent reviews.
“My husband and I and couple of friends visited the Heddon street kitchen twice, we had the best experience by far fro...”
“I didn't want to go to any of his restaurants while in Vegas but my friend insisted”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Fine Dining.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.7 out of 5 (poor) | 100 out of 100 | 2.9 out of 5 (fair) | 2.1 out of 5 (poor) | 2.0 out of 5 (poor) | −23% | 192 |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +1% | 268 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 | |
| 2.1 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | — | — | — | 25 |
Bottom line: Gordon Ramsay Restaurants is #1 of 4 on overall rating in this group.
192 reviews of Gordon Ramsay Restaurants. Filter by what matters to you.
Over a year ago
My husband and I and couple of friends visited the Heddon street kitchen twice, we had the best experience by far from the quality of food and service provided by the wonderful waiter by the name Tosh... See more
Over a year ago
Certainly. Here's a firm, clear, and professional review you can post on platforms like Google, TripAdvisor, or Trustpilot: --- Review Title: Extremely Disappointed – Unsafe Experience and No Follo... See more
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 34% of recent reviews are 4–5★ and 58% are 1–2★.
I didn't want to go to any of his restaurants while in Vegas but my friend insisted. I didn't want to support a narcassic pig the feels that to develop young chiefs you need to belittle them. Even the US Marine Corps has toned down the hazing. A basic $26 burger fell flat. I expected a basic burger on his menu to be unbelievable. Save your money, go to a fast food restaurant.
My husband and I and couple of friends visited the Heddon street kitchen twice, we had the best experience by far from the quality of food and service provided by the wonderful waiter by the name Toshko, he was very professional, polite and looked after our needs, as a retired restaurant manager I know good service when I get it. It was very enjoyable experience. We’re going back to Canada tomorrow and hopefully we will come back to London soon, the very first thing to do is to come back to this restaurant 🥰
The bar and grill restaurant in Mayfair was unimpressive from the moment I walked in. I was quite hot when I arrived, and when the server asked, “How are you today?” I replied, “I’m very hot and need to cool down.” Unfortunately, they seated me next to the kitchen, which I considered a mistake. There were plenty of empty seats available, and a spot by the window would have been much more enjoyable. For our starters, we ordered prawns, which were delicious. When I inquired about the type of chilies used, the server simply said, “red ones.” For my main course, I had the beef Wellington, which was nice, but the side of spinach was disappointing. It was overwhelming with garlic and ruined the dish for me—it was all I could taste. Additionally, the table was too small to accommodate the beef Wellington properly; my dinner plate kept sliding under the platter, and the plate itself was small. We ordered a Malbec each, but it was clear I received a Shiraz instead, which was unacceptable. I had wanted to try the sticky toffee pudding, but I was so upset by the overall experience that I didn’t want to spend any more money in a restaurant with such incompetence. While the staff were friendly, they were not attentive.
Certainly. Here's a firm, clear, and professional review you can post on platforms like Google, TripAdvisor, or Trustpilot: --- Review Title: Extremely Disappointed – Unsafe Experience and No Follow-Up I had a very disappointing and concerning experience at a Gordon Ramsay restaurant. I ordered a burger and found a sharp shard of plastic inside the food—something that should never happen in any kitchen, let alone one with Gordon Ramsay’s name on it. The plastic was so sharp it actually cut my throat as I swallowed, though I didn’t even realize right away because I was in complete shock. I immediately informed the staff, who were apologetic in the moment and took down my contact details, promising I would be contacted by the company. I was never contacted. No apology. No follow-up. Nothing. This was not only a serious food safety issue but also a complete failure in customer care and accountability. I expected much higher standards from a brand like Gordon Ramsay. It’s incredibly disappointing to be treated this way after such a frightening incident. I’m sharing this in hopes the restaurant takes future incidents more seriously—and that no one else has to go through what I did.
`Gordon Ramsey`s Street Burger` Edinburgh family of 5 Adults, although the place was half empty & empty tables outside we were told 10 minutes for a table, ordered the drinks & burgers which seemed to take ages to arrive, think the burgers were cooked & left out while waiting on the chips (mine was quite cold) had ordered extra bacon on 3 of the burgers (charged for) had to hand 2 of the meals back NO bacon, wouldn`t recommend or return, better places nearby.
and butter at £6 a bit steep for 4 small pieces of bread. But the worst thing was the chicken and leak pie. Firstly it didn’t state there was mushrooms on the menu in it, I hate mushrooms, so I wasn’t very happy to see them in the pie when it didn’t say it on the menu. There was no pieces of chicken in the pie, I was tiny bits of chicken. It just felt like mush in the pie. Honesty don’t know they can get away charging that amount and not have decent chicken in it. 4 of us got the pies, 2 got the chicken and 2 the beef, all very disappointing. Also only option for sides were a cold salad or spinach, no options for carrots or peas. So it was just your very basic pie on a bed of mash. When my uneaten pastry was shown to waiter and I told him there was hardly any chicken in the pie and there was mushrooms in it that wasn’t stated, nothing was done about it. All 4 of us said we would never come back again
We went from Gothenburg to go to this burger restaurant, street burger restaurant in Edinburgh. the food was cold , they didnt have everything after we order and had paid . The service was not good, they promised us dessert but gave us nothing 🥺
My partner & I had breakfast at Gordon Ramsays restaurant at Heathrow airport, my partner had avacado on toast, he said it was very good, I had porridge with fruit, not much fruit but a lot of porridge, was ok but for £8.50 for porridge I would have expected better. I must say though that Xavier who served us was lovely, very friendly & polite & gave us excellent service.
Ordered duck salad , should have asked for a side order of duck whistle !! Seen more duck in teabag !
I ate at brand new Gordon Ramsey restaurant at the new casino in Danville, Virginia, I ordered the $83 ribeye bone In. I ordered the steak medium and it was very tough and I could barely eat it. I would not recommend this restaurant to anybody.
This concerns the Gordon Ramsay restaurant at Heathrow, T5. While the food and atmosphere was passable for an airport, I got royally annoyed when I found that a 15% "Optional service charge" had been added to my bill without anyone asking me. If it is an OPTIONAL charge, it amounts to fraudulent behaviour to add it without telling the customer. And if it is in fact mandatory, the word "optional" shouldn't be used. Totally ruined my mood. Won't recommend this restaurant to anyone, quite the opposite, and will never visit again.
Hello Gordon did you get my pencils I sent you last week thanks for your response? Kind regards Billy oh Gordon I'm still waiting for a response or a thank you? Just 2 words thank you is that too much to ask Mr Ramsay?
At T5 in Plane Food Nice service and ok breakfast (porridge a bit cold/just warmed up) Please, please make it easier to pay by credit card - the “Sunday” payment portal really sucks - I don’t want to sign up to it and it takes too long
### Disappointing Experience at Gordon’s Bar & Grill We today visited Gordon’s Bar & Grill for our Christmas lunch, and I have to say, it was one a disappointing dining experiences I've had in a long time. **Service**: They delayed bringing our starters and one of our family members got it after we all finished our starters. **Food**: We were very hopeful for the food, but it was average for Gordon’s standard (we paid 250 pounds/ person). **Conclusion**: Unfortunately, our visit to Gordon’s Bar & Grill was a bit of a letdown. Between the inattentive service, average food, I can't recommend this place for Christmas. There are far better options out there, and I won’t be returning anytime soon. Save your time and money for a restaurant that values its customers and the quality of their experience!
Dear Gordon, I just wanted to know that whilst on a recent business trip to Las Vegas, my husband a business colleague and I went to your restaurant Ramsay´s Kitchen in Harrah´s. My colleague and I shared a half dozen oysters, followed by scallops for our main courses. My husband had something different which he said was nice but not outstanding. The oysters tasted OK and the scallops were fine. We all ordered Eton mess for dessert, all sharing. I was absolutely appalled by it because it bore no resemblance whatsoever to any Eton mess I have ever had. There were 4 sticks of very dry looking meringue sticking out of a bowl of whipped cream with a bit of strawberry flavoured topping which kids use on ice cream. I think there may have been one cut up strawberry as garnish and nothing else. The waitress took the Eton mess off the bill for us after we complained even though we did not ask he to. We were told that the only difference to your recipe was that they used the strawberry topping. The whole thing was literally just whipped cream. It was horrible. At 11.30 pm I received a message from my colleague saying she had terrible food poisoning - unlucky oyster I presume. She was sick all night and then had to work all day. I am not after any compensation, I just think you ought to know that your name is being used to promote very average food abroad and desserts that don´t bear any resemblance at all to British food. I used to be a big fan but I´m afraid that going to your restaurant has put me off your food for life!
Gordon Ramsay, I am just sitting and watching a repeat. Gordon Ramsay’s Christmas Cooking in your home. So So beautiful and entertaining. You get interrupted throughout your program from a doorbell ring, from a few famous people joining you in the cook. I was so mortified as I noticed none of these'd people took themselves to wash their hands before touching the food preparation. I can guarantee you Gordon straight into your kitchen, but not to your sink to clean their hands 😤 It is very sad to see this kind of behaviour, hygiene was not on the menu. Your show has been viewed by so many people around the globe and you should be setting a good example to each and everyone. This is a constructive criticism please take note. The food looked awesome and delicious. So nice to see you in a good mood and no anger management issues. 🤣
Food was good, nice wine menu. The chap that served us was over friendly.. Because of Gordon's standards he really needs a cleaner with OCD. Lovely restaurant with attention to detail. Also we were over charged on first and amended receipt. I suggest you check receipt before paying.
I had a virgin experience voucher from my boss and did the Walk over the o2 and Street Burger inside the O2 afterwards. Burger and fries were excellent. Ordered two pints of Peroni at £7.45 each and nothing else so all we should have had to pay was £14.90 yes? When we asked for te bill it came in at £23.68, so that is £8.78 service charge and i had no option or was asked if i wanted to remove it. Certainly won't be going there again if they want £8 odd to bring two pints and two burgers and fries 10 foot from the preparation area to the table we were at.
One of the Worst Experiences I've Ever Had I made a reservation for my wife and me to celebrate my birthday, and initially, everything seemed fine. The staff was friendly and showed us to our table. After ordering our drinks, we placed our meal orders. However, my wife mentioned she has a slight intolerance to processed lactose but can handle unprocessed dairy. The staff returned and informed us that, due to her declaration, she could not have the dish she ordered because of their policy. The server said it was fine to serve me but suggested we can speak to a manager, even though we hadn’t requested that. Frustrated, we asked for the bill for our drinks and decided to leave for another restaurant. SO IF YOU ARE LACTOSE INTOLERANT EVEN IN THE SLIGHTEST STAY AWAY.
We visited the Bread Street Kitchen in South Street near Moorgate, the staff were very attentive and friendly but didn’t know about the wines offered. The menu was a huge let down. It’s probably the same with all of the restaurants but if you’re vegetarian you are extremely limited. I ordered the cauliflower from the starter menu and some French fries, not really very healthy but not much else to order. The rest rest of the group was not over impressed with their choices. My french fries were as expected, cauliflower bites were awful, they were not crispy just tasted of cauliflower covered in flour. Very expensive for awful food, so disappointing and a waste of money. I wouldn’t recommend eating here.
Gordon Ramsay Restaurants is a globally recognized collection of dining establishments led by Michelin-starred chef Gordon Ramsay. With over 80 locations worldwide, the company offers a diverse culinary experience that caters to a wide range of tastes and occasions. Its portfolio includes high-end venues such as Restaurant Gordon Ramsay in London, as well as more casual dining options like Bread Street Kitchen. The company targets food enthusiasts and individuals seeking exceptional dining experiences, from fine dining to relaxed meals. In addition to its restaurant offerings, Gordon Ramsay Restaurants provides various services, including event hosting, private dining, gift experiences, and culinary masterclasses. Customers can explore and book tables through the company's website, which showcases the different restaurants and their unique atmospheres.
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